Risk Operations Lead

About Found

The self-employed workforce is a rapidly growing, resilient, and colorful 60 million Americans. But self-employment comes with its own set of challenges: navigating taxes, accounting, bookkeeping, and business banking are just a few. That’s where we come in.

Found is building tools that give self-employed people the security and peace of mind that has historically only been possible at big corporations. We’re a business bank account that automates taxes and expense tracking because we believe small business owners should spend more time doing what they love and less time on their business finances.

We’re looking for kind, resourceful, and passionate people to join us in building the safety net for self-employment.

Our team is looking for a Risk Operations Lead as we prepare to quickly grow our customer base. As a member of the Risk Operations team, you will perform detailed analysis of high-risk transactions via real-time queues to identify prohibited activity across our product suite, flagging and making decisions on those accounts, and communicating with account holders.

Day to day, you will:

• Manage team of Risk Operations agents responsible for handling customer disputes and reviewing accounts flagged for review for potential fraud or other suspicious behavior

• Communicate with customers who have filed dispute reports, review and evaluate documentation received from customers, and make decisions on dispute validity on escalated dispute claims.

• Flag accounts with prohibited activity, review and make decisions on flagged accounts, and develop parameters for account reviews.

• Collaborate with our Product team to establish product and internal tooling improvements as needed, and collaborate with our Compliance team to flag account activity that needs to be reported to FinCEN.

• Establish parameters for opening new accounts based on fraud score and history. Communicate with users who are unverified due to a KYC issue, and conduct Enhanced Due Diligence (EDD) reviews including ID verification submissions and additional documentation provided by customers.

• Monitor risk losses and other KPIs from transaction disputes and canceled deposits, monitor fraud flagging and review metrics for accuracy, and identify opportunities to improve flagging and review criteria.

To thrive in this role, you have:

• 5+ years experience in risk operations or compliance-related roles, with recent hands-on experience in the day-to-day function of risk operations.

• 3+ years of experience managing risk operation teams end to end.

• The ability to spot trends and react quickly to them by establishing new processes or pulling in relevant team members.

• Excellent written and verbal communication skills, both with customers, fellow employees, and external partners

• The ability to problem-solve and prioritize tasks in time-sensitive or high-pressure situations.

• Experience or interest in financial services, accounting, taxes, and/or self-employment.

• A self-starter approach to learning.

• Experience problem-solving in a fast-paced growth environment.

You may also have:

• Experience with Zendesk, SQL, and Asana (or other project management tools).

• Previous startup experience or demonstrated technical initiative on previous projects.

• The ability to effectively communicate with technical and non-technical partners.

Compensation at Found

The anticipated salary range for this role is $126,000 - $187,000. The salary range listed represents the low and high end of the anticipated salary range for this position across all US locations. Within the range, individual pay is determined by several factors including job-related skills, experience, and relevant education or training. Our competitive base salary is just a piece of Found’s total compensation package. Found offers a generous benefits package to all employees see our list below or check out found.com/careers to learn more!

About You

Found is built by a team that comes from a variety of backgrounds and experiences, and we firmly believe that diversity, equity, and inclusion are crucial to our success. As we grow, we’re searching for passionate and motivated team members who are excited to bring their skill set to the team and are ready to learn from others.

If you are looking for a role where you will have the opportunity to make a meaningful contribution and great impact, we would love to hear from you!

Perks & Benefits of Found

• 401K, FSA, and Commuter Benefits: We offer all employees access to tax-efficient benefit options alongside competitive base compensation.

• Paid parental leave: Found supports employees through all stages of life, which is why new parents employed by Found qualify for 16 weeks of flexible parental leave.

• Health benefits: Comprehensive medical, dental, and vision benefits and are always 100% covered for employees, 90% covered for dependents.

• Work anywhere: We have Found offices in SF and NYC. For team members who work outside those cities, Found also supports fully remote working.

• Meaningful equity: Everyone on our team should feel and act like an owner, which is why Found offers industry-competitive equity to all of our employees.

• Flexible vacation policy: Vacations, appointments, mental health days- take the time you need, whenever you need to with our flexible time-off policy

To learn more about our benefits or the team please go to found.com/careers.