Digital Product Intern

The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.

• Assist in preparing information and research materials to identify business problems, offer recommendations and assist 
  management with implementation of solutions. 
• Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.
• Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research. 
• Analyze business goals, objectives, and needs within the organization. 
• Participate in networking events with BCBSM leaders and other interns. 
• Engage in volunteer activities/community outreach to build knowledge of our communities and customers. 
• Participate in department meetings and events. 

About the Internship

Interns gain hands-on experience, a solid understanding of the health insurance industry, and relationships across the company. On the Digital Experience team, you will contribute to the products our members use every day: bcbsm.com, the secure member portal, the BCBSM mobile app, MI Blue (our AI-powered member self-service assistant), Find a Provider, and cost transparency tools.

What You Will Do

• Analyze digital product data, including usage, engagement, and member feedback, to surface insights and inform product decisions
• Contribute to product backlog refinement, user story development, and sprint and Program Increment (PI) planning within our SAFe/Agile environment
• Partner with UX, content, and engineering colleagues to help shape member-facing experiences
• Conduct competitive and market research on digital health insurance experiences
• Present findings and recommendations to Digital Experience leaders at the close of the internship

Degrees of Interest
We welcome current undergraduate and graduate students pursuing:

• Business Administration, Marketing, or Management

• Data Analytics, Data Science, Statistics, or Economics

• Human-Computer Interaction, User Experience, or Design

• Health Administration, Public Health, or Health Informatics

Students from other disciplines with a passion for digital products and healthcare are encouraged to apply.

Skills That Set You Apart
Product and Analytics

• Curiosity about how digital products are designed, built, and improved
• Data analysis and visualization (Excel, Power BI, Tableau, or similar)
• Familiarity with web and app analytics (Adobe Analytics, Google Analytics, or similar)
• Comfort with SQL or other data tools

Design and Delivery

• Interest in user experience, journey mapping, and customer research
• Exposure to Agile and Scrum practices, and tools such as Jira or Azure DevOps
• Skill in writing clear requirements, user stories, or process documentation

Communication and Collaboration

• Skill in turning complex information into concise, executive-ready summaries and presentations
• Confident storytelling with data
• Enthusiasm for working across business, technology, and design teams

Mindset

• Passion for improving how people experience healthcare
• Initiative, a learning orientation, and openness to feedback
• Interest in AI and emerging technology in healthcare

What You Will Gain

• Real ownership of a meaningful project with visibility to senior leaders
• Working knowledge of product management in a regulated healthcare environment
• A professional network across BCBSM
• A strong foundation for a future career at BCBSM

QUALIFICATIONS 

• Current undergraduate or graduate student with a 3.0 GPA or higher required. 
• Interns must be enrolled in a college/university or a Master’s/PhD program for the duration of the internship. 
• Effective verbal, written communication and interpersonal skills. 
• Strong analytical skills with the ability to work independently and as a member of a team. 
• Excellent organizational skills to deal with multiple projects and priorities. 
• Responsible for maintaining confidential information to the highest degree. 
• Proficient in Microsoft Office suites and applicable BCBSM systems. 
• Ability to develop and maintain effective working relationships. 

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Candidates are hired on an "at will" basis. Nothing herein is intended to create a contract.