Home Loans Proficiency Coach

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
The HL Proficiency Coach is responsible for providing a strategically impactful learning culture that consistently develops teammates while supporting Consumer Lending priorities and performance targets, focused on end-to-end lending and foundational banking aptitude, skill development and role optimization.

Responsibilities:

• Proficiency coach is point of integration for Lending & Client Delivery Support (CDS) Executives and the Academy
• Offers real time support for lending and CDS through loan-level support, 1:1 coaching and group sessions
• Collaborates with Site/Region Leadership to solve proficiency gaps
• Creates proficiency plans and facilitates (or Deliver) planned skill builder sessions for lending specialists, lending client associates and managers
• Provides structured support for new-to-role teammates
• Delivers support plan for teammates returning from leave
• Provides training support for initiative deployments to drive adoption
• Participates in Regional and Site leadership routines, direct
• collaboration with leader    
• Collaborates across channels and teams on priority initiatives
• Conducts call and file reviews to provide insights and create plans to address proficiency gaps
• Champion for key activities and metrics including: Digital, Systems, Pricing, Salesforce, Product and programs, soft-skills etc.

Required Qualifications:

• Employee development or coaching experience (2+years)
• Deep understanding of the end-to-end home loans Sales, Underwriting, Fulfillment processes and reporting
• Project Management experience
• Data analysis experience
• Ability to build training material in PowerPoint
• Results oriented
• Strong Facilitation Skills and executive presence
• Excellent prioritization, time management and organizational skills
• Strong written and verbal communication skills to ensure knowledge transfer
• Strong leadership skills and the ability to collaborate and influence
• Command of PowerPoint and Excel
• Ability to engage with and communicate project plans to Senior leaders 

Desired Qualifications:

• 2 year+ leadership experience
• Home Loan origination
• Experience developing and deploying learning plans
• Process Design
• Financial Center experience
• Bachelor’s Degree in related field

Skills:

• Business Acumen
• Coaching
• Learning Delivery
• Learning Design and Development
• Presentation Skills
• Attention to Detail
• Consulting
• Influence
• Oral Communications
• Risk Management
• Active Listening
• Collaboration
• Customer and Client Focus
• Relationship Building
• Talent Development

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

For Internal Employees - Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week: 

40