Junior Customer Service Officer
BTSE
Junior Customer Service Officer
BTSE
Digital asset exchange and white-label tech
About BTSE:
BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more.
We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.
About the Opportunity:
Primary task is to provide quality customer support to the BTSE group including its multi-currency digital assets exchange and derivatives platform’s global users through its available online communication support channels. Critical tasks include observance of proper handling process for corresponding financial transactions in any applicable currency (crypto and/or fiat), among other highly sensitive financial and non-financial account related information; and managing VIP accountholders, mutual onboarding partners and white label clients’ customer support needs.
The Jr. Customer Service Officer II may also be tasked to handle market specific support channels which may include, but is not limited to, proprietary payment gateway channels with market specific language-based skills and proficiency requirements among others.
Assist with exchange platform / payment gateway channel’s customer concerns, requests, queries through available communication channels (support email / CRM system / live chat / social media / community channels / messaging apps (official TG, Whatsapp, Discord etc.)
Monitor, review, and process merchant payments accurately within the agreed service level as applicable
Coordination with internal support and team members to handle transaction related issues
Help manage FAQ, SOP, KB, Confluence and other reference tools for any new coming features and updates as required
Perform other tasks and duties to be assigned by Supervisor
2 years of experience as Customer Service in any industry (experience in Banking/Crypto/Fintech would be a plus).
Proficient in verbal and written in English languages.
Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc).
Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improving our services" on your own and share it with team members.
Willing to work in a shifting schedule.
Willing to work from home or at the office/business site as needed.
Has Crypto and Fiat Spot/Futures knowledge.
Has identity verification (KYC) experience.
High customer-orientation.
Self-motivated but is a team player and can work under pressure.
Familiar with CRM/CSR flow and system.
At least 2-year CSR related experience (directly communicate with customers).
Competitive total compensation package
Various team-building programs and company events
And many more! Apply and let us tell you more!
BTSE runs a digital asset exchange where people can trade cryptocurrencies, serving institutions, retail traders, and first-time users, and it also licenses its trading technology to other exchanges through white-label solutions. It operates a crypto trading platform with order matching, liquidity, and security features, and it provides white-label infrastructure so other brands can offer crypto trading under their own names. The company differentiates itself with multiple trading technologies adopted across the industry and by expanding its ecosystem through licensing, which helps connect traditional finance with digital assets. Its goal is to be the go-to platform for all things crypto, delivering reliable trading and growing the digital asset ecosystem by licensing technology and bridging traditional finance with crypto.
Explore more opportunities at BTSE