Venue Accessibility Coordinator

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

JOB

Venue Nation is seeking an Accessibility Coordinator for Jiffy Lube Live in Bristow, VA. The Accessibility Coordinator plays a crucial role in ensuring that the venue is inclusive and accessible to all guests by maintaining the Live Nation service standards. The Accessibility Coordinator will report to the General Manager, and work alongside the Director, Fan Services & Accessibility and venue leaders to ensure the needs of guests are met to create an enjoyable, accessible experience for all.

Partner with the national Accessibility and Inclusivity team to implement, locally own, and maintain all accessibility touchpoints.

RESPONSIBILITIES:

Pre-season Planning/On-going Support:

• In collaboration with your General Manager, meet with all department heads (e.g. box office, security, guest service, and venue experience manager) to design a service framework and plan for pre-show and day-of-show standards and processes, considering ADA (Americans with Disabilities Act) and other relevant accessibility guidelines.
• Work in coordination with venue leadership to discuss budget, needs, and ongoing support. Identify and seek opportunities to integrate accessibility considerations and remove event day hassles for both fans and employees.
• Regularly survey that all areas of the venue, including, circulation spaces, seating, restrooms, entrances, and exits, are accessible to individuals with disabilities and follow the standards set forth by the National Accessibility and Inclusivity team.
• Help facilitate, in collaboration with other venue leaders, large-scale on-site venue staff training, leading sections for venue crew members designed by the National Accessibility and Inclusivity team.
• Stay informed about relevant accessibility laws, regulations, and standards in your state to ensure the venue's compliance with ADA and other applicable guidelines.

Day of Show Accessibility Planning:

• Serve as the main point of contact for guests with disabilities, providing assistance and information regarding accessible services and facilities before and during events.
• Main point of contact for all incoming fan and venue employee accessibility-related requests and communication, to ensure the needs and communicate with guests and crew members about available accessibility services, facilities, and policies.
• Collaborate with venue department heads as the subject matter expert and coordinate with venue staff to ensure seamless assistance for guests with disabilities.
• Complete post-event reporting, helping to identify trends and guidance for future improvements.

Communication & Collaboration:

• Frequent meetings with the core venue team, attend calls with other Accessibility Coordinators around the country, as well as have frequent one-on-ones with National Accessibility and Inclusivity leaders.
• Complete post-event reporting, helping to identify trends and guidance for future improvements.
• Provide information in multiple formats (e.g., written, verbal, visual) to accommodate different communication needs.

• Work in coordination with venue management and the National Accessibility and Inclusivity team to address and solve any accessibility barriers.

WHAT THIS PERSON WILL BRING:

• A natural interest in helping others and a heart for service. As well as a passion for delivering memorable fan experiences.
• Must be able to maintain composure and organization in an often hectic and loud environment.
• Be flexible and approach the job with a one-team mentality no matter the task.
• Understanding of ADA requirements and other accessibility standards. Experience working with or familiarity with various disabilities and the specific needs associated with them.
• Excellent communication skills, both written and verbal. Ability to communicate effectively with individuals with diverse needs.
• Strong problem-solving skills to address accessibility challenges and find effective solutions.
• Empathy and a people-first approach.
• Position requires constant physical activity such as walking, climbing stairs, lifting, and carrying equipment.
• Preferably able to lift 30 lbs. using proper lifting techniques, but not required

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.