Full-Time

Senior Manager

Talent Acquisition Enablement and Experience

Posted on 11/27/2024

Klaviyo

Klaviyo

1,001-5,000 employees

E-commerce marketing automation & data platform

Compensation Overview

$160k - $240k/yr

+ Annual Cash Bonus + Variable Compensation + Equity + Sign-on Payments

Boston, MA, USA

In Person

Category
People & HR (2)
,
Required Skills
Data Analysis
Requirements
  • Bachelor’s degree in Business Administration, HR, or a related field; advanced degree or certification (e.g., PMP) preferred.
  • 10+ years in talent acquisition, recruiting operations, or TA enablement, with a focus on scaling processes in technology-driven or high-growth environments.
  • 5+ years of experience in a people leadership role, including demonstrated experience in managing performance, driving accountability, and supporting career growth within teams.
  • Proven experience leading TA enablement, including program management, systems optimization, and process improvement.
  • Strong strategic thinking and operational expertise with a data-driven approach to decision-making.
  • Proficiency with recruiting technologies and data analytics, including ATS and CRM systems.
  • Demonstrated ability to partner effectively with cross-functional teams and senior leaders.
  • Excellent communication skills and the ability to influence outcomes at all levels.
Responsibilities
  • Develop and optimize end-to-end recruiting processes and systems, ensuring efficiency, scalability, and alignment with Klaviyo’s goals.
  • Lead a team focused on program management, recruiting operations, and recruiting technologies, implementing solutions that support fair, data-driven, and effective hiring.
  • Oversee initiatives to deliver an engaging, positive candidate experience from application through onboarding, aligning interactions with Klaviyo’s core values.
  • Guide the design and deployment of candidate engagement programs that reflect our commitment to creating an equitable and inclusive experience.
  • Design and drive high-impact recruiting programs that support company-wide goals, optimizing our ability to attract talent with diverse experiences and perspectives.
  • Partner cross-functionally with HR, Marketing, and Operations to align recruiting strategies with broader organizational objectives.
  • Utilize analytics to assess the effectiveness of talent acquisition programs, providing actionable insights and recommendations to senior leadership.
  • Ensure data integrity and accuracy within TA systems, and develop reports that inform and support continuous improvement.
  • Develop and execute a content strategy that highlights Klaviyo’s mission, values, and culture through employee stories, thought leadership, and engaging multimedia content.
  • Build and strengthen relationships with external partners, industry organizations, and universities. Coordinate branding events, sponsorships, and other initiatives to increase Klaviyo’s visibility in the talent market.
  • Conduct ongoing analysis of market trends, talent mapping, competitors, and employer branding benchmarks. Use insights to inform strategies and maintain Klaviyo’s competitive edge in sourcing and attracting top talent.
Desired Qualifications
  • Advanced degree or certification (e.g., PMP) preferred.

Klaviyo provides marketing automation and customer data management for e-commerce brands. It collects and stores data from online stores and apps, analyzes customer behavior, and uses that information to power personalized campaigns across email, SMS, and on-site/product recommendations. The product works by building audiences from stored data, then triggering automated messages and experiences based on customer actions (for example, welcome emails, cart reminders, and targeted product suggestions). What sets Klaviyo apart is its tight integration with e-commerce tools, its tiered subscription model based on contact count, and its partner programs that connect clients with experienced agencies to help maximize the platform’s potential. The company’s goal is to help e-commerce businesses strengthen customer relationships and grow revenue by using data-driven marketing and automation to engage shoppers at the right moment with the right message.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Boston, Massachusetts

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Q1 2026 revenue hit $358M, up 28%, with $9M profit and full-year guidance raised to $1.52B.
  • EMEA revenue grew over 50% for sixth straight quarter, fueled by Dublin engineering hub expansion.
  • Over 50,000 brands switched from Mailchimp and Salesforce, delivering average 48x ROI.

What critics are saying

  • HubSpot's €40.35M Dublin AI investment captures Klaviyo's mid-market with 220,000 customers in 12-24 months.
  • Shopify's native AI erodes Klaviyo's data moat for 500,000 Plus merchants in 18-36 months.
  • CFO Whalen departs August 2026, risking execution during Q3 guidance amid $500M buyback.

What makes Klaviyo unique

  • Klaviyo unifies real-time customer data from 350+ integrations into profiles updated in under 200ms.
  • AI agents like Composer generate full launch-ready campaigns from single prompts since March 2026.
  • Custom Skills enable bespoke AI customer interactions connecting to any tech stack without developers.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Company Match

Paid Holidays

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

1%

2 year growth

0%
The Manila Times
Apr 14th, 2026
Maestra.io hits 2x Q1 2026 ARR as e-commerce demand grows for all-in-one marketing with forward-deployed execution.

Maestra.io hits 2x Q1 2026 ARR as e-commerce demand grows for all-in-one marketing with forward-deployed execution. By GlobeNewswire April 14, 2026 A record $833K in new Q1 ARR brings Maestra's total ARR close to $5M. Growth is fueled by brands that want what fragmented marketing stacks can't deliver: a single сustomer view, personalization across all channels, and a forward-deployed marketer - on one platform built for the AI era. Boston, MA, April 14, 2026 (GLOBE NEWSWIRE) - Maestra, the all-in-one personalization platform for DTC brands, closed Q1 2026 with a record $833K in new ARR - more than 2x its sales plan. Total ARR is approaching $5M, on track with the company's Q2'25 forecast, with US ARR growing +116% year over year. For the first time, inbound and warm pipeline drove more than half of new sales, reflecting growing demand for the new business model: all-in-one personalization platform and forward deployed marketer. Thirteen brands moved to Maestra in Q1 - including the company's first NYSE-listed enterprise client, as well as Lectric eBikes (America's best-selling electric bicycle brand) and Copenhagen Imports (multi-location contemporary furniture retailer). New clients migrated from platforms like Klaviyo, Braze, Mandrill, and Mailchimp, consolidating omnichannel messaging, on-site personalization, tailored promotions, and loyalty into one platform and gaining a forward-deployed marketer for hands-on execution. "From $10M brands to $500M brands, the challenge is the same: fragmented tools and not enough bandwidth to run them. As AI reshapes every channel, having a single source of truth becomes non-negotiable. That's what's driving demand for Maestra - one platform where customer data, messaging, and personalization live together and a dedicated marketer to execute on it." - Maryna Hradovich, COO and Co-founder at Maestra Customer results: Q1 brought a wave of published success stories from brands on the platform: * Selkirk Sport grew email revenue 55% and SMS revenue 149% YoY after migrating from Bloomreach, rebuilding its entire retention program on Maestra in weeks. * Magnum Bikes doubled online orders with product-specific flows, geo-targeted store campaigns, and omnichannel promotions. "Maestra lets our lean team run sophisticated retention marketing without adding headcount." - Etan Efrati, E-Commerce Manager * I Love Linen unified communications and loyalty on one platform, saving dozens of hours monthly. "Your team feels like an extension of ours. The standout value has been the service and support." - Lauren Roe, Founder Product milestones: Among the product updates shipped in Q1, Maestra introduced its AI agent for marketing automation, expanded its reporting dashboard, rolled out new personalization templates, and shipped SMS deliverability improvements. Community and recognition: Maestra's industry visibility continued to grow. The company earned its first independent review from EmailVendorSelection.com (ranked #2 Klaviyo alternative), was shortlisted for the RTIH AI in Retail Awards (Omnichannel Innovation), and is increasingly cited in third-party rankings - including by competitors such as Omnisend, Wisepops, and OptiMonk. Eight team members attended Shoptalk Spring 2026, where Maestra held 70+ "Table Talks" meetings with e-commerce and retail decision-makers. About Maestra Maestra is an all-in-one ecommerce personalization platform for direct-to-consumer brands. Maestra drives uplift with site, product, and price personalization - layered on top of email and SMS campaigns - while consolidating the marketing stack with a real-time CDP. Maestra pairs its platform with forward-deployed marketers to help brands increase conversions by 15%+ and scale with confidence. An AI-enabled omnichannel marketing platform, Maestra is trusted by Selkirk Sport, Sena, UAG, Bokksu, Jolyn, Deako, and Furniture Fair. The company offers an alternative to Klaviyo, Bloomreach, Attentive, Yotpo, ActiveCampaign, Braze, Nosto, Rebuy, and Dynamic Yield. Smart Connections PR for Maestra +1410-658-8246 [email protected]

IDA Ireland
Apr 14th, 2026
Klaviyo Invests in Engineering Hub

Klaviyo invests in engineering hub in Ireland. 14/04/2026 Ireland DUBLIN, Ireland, 14th April 2026 -Klaviyo (NYSE: KVYO), the autonomous B2C CRM, today announced a significant engineering investment in Dublin. The company is building a dedicated engineering team at its Dame Street, Temple Bar location. Klaviyo is set to build on the more than 100 roles it has created in the past year with up to 50% growth in 2026, deepening its long-term commitment to the Irish technology community. The investment reflects Ireland's standing as a global destination for technology companies seeking world-class engineering talent, a dynamic innovation ecosystem, and a proven track record of supporting high-growth companies at scale. Since opening its Dublin office in February 2025, Klaviyo has established a growing presence in Ireland and today's announcement marks the next phase of that commitment - one rooted in building, not just operating, from Ireland. Ireland's Engineering Talent to Power Global AI Platform Klaviyo's platform processes billions of events daily across 8 billion consumer profiles worldwide, enabling brands like Mattel, Glossier, and TaylorMade to deliver personalized customer experiences at scale. The Dublin engineering team will take direct ownership of core systems powering Klaviyo's AI strategy, including messaging infrastructure, data analytics, and personalisation across marketing, service, and analytics - work that will have global impact. Open engineering roles span senior software engineering, engineering management, infrastructure security, and internal platform development, with further positions expected as the team scales throughout 2026. "Dublin will own core parts of how Klaviyo's platform works, not support them from the sidelines," said Surabhi Gupta, Chief Technology Officer at Klaviyo. "We're looking for engineers who want to solve genuinely hard problems, building reliable, high-performance systems at scale. The people joining us here will ship features that reach millions and push what's possible with AI and data." Ireland: A Home for High-Growth Technology Companies Klaviyo's investment is a further signal of Ireland's attractiveness to high-growth, publicly listed technology companies seeking to scale internationally. Ireland's pool of experienced engineering talent, its position as a gateway to European markets, and its vibrant technology ecosystem make it a natural choice for companies at Klaviyo's stage of growth. Minister for Enterprise, Tourism and Employment Peter Burke said: Klaviyo's decision to establish an engineering hub in Dublin is a strong endorsement of Ireland as a first class location for AI innovation. This investment highlights the strength of its engineering talent and its ability to support high growth companies. I thank Klaviyo for their continued commitment to Ireland and the high quality jobs this expansion will create, and I wish the team every success for the future. "We're growing and scaling fast across Europe. We've got lots of opportunities ahead as we build out our AI products," said Ben Jackson, Managing Director and VP for EMEA at Klaviyo. "For engineers in Dublin, that means working with billions of data points daily at the scale of a large platform, with the pace and ambition of a company that has significant runway ahead. It's a core part of how we're building Klaviyo's future." Michael Lohan, CEO of IDA Ireland said: "Klaviyo's decision to build its engineering capability in Dublin is a strong endorsement of the quality of Ireland's technology talent and the strength of our innovation ecosystem. Artifical Intelligence is a key growth driver in IDA Ireland's strategy Adapt Intelligently and Klayvio's plans for its operations in Ireland will help shape the future of AI activity in Ireland. We look forward to supporting Klaviyo as it grows its presence here." Opportunities for Ireland's Engineering Community Engineers interested in joining Klaviyo's Dublin team can explore current openings and apply at klaviyo.com/careers. You might also be interested in. Harvey officially opens Dublin office, announces plans for 40+ roles. AI company establishes Dublin location as EMEA G&A hub HubSpot to invest €40.35M to power multi-year ai-native R&D programme in Ireland. This programme anchors foundational AI systems engineering in Dublin and across Ireland

Yahoo Finance
Apr 1st, 2026
Growth stocks with insider ownership show up to 81% earnings expansion potential

Klaviyo, a cloud-based software-as-a-service platform operating across the Americas, Asia-Pacific, Europe, the Middle East and Africa, has a market capitalisation of $5.78 billion. The company generates revenue primarily through its internet software segment, which brought in $1.23 billion. The article highlights growth companies with high insider ownership in the United States market, which has risen 16% over the past year. Such companies are considered advantageous as insider ownership often aligns management interests with shareholder value. The US market shows expectations of 15% annual earnings growth in coming years. Companies featured include Krystal Biotech, with earnings forecast to grow 28.9% annually, and Klaviyo among others demonstrating strong growth potential with significant insider ownership.

Insider Monkey
Mar 31st, 2026
Klaviyo (kvyo)'s new AI tool helps marketers create full campaigns from one single prompt.

Klaviyo (kvyo)'s new AI tool helps marketers create full campaigns from one single prompt. Published on March 31, 2026 at 1:50 pm by faheem tahir in news. On March 24, 2026, Klaviyo, Inc. (NYSE:KVYO) announced the launch of Composer, a new AI tool that helps marketers create full campaigns from a single prompt. The launch marks a significant step toward AI-driven campaign execution. Based on the kind of campaign a brand wants, the tool can return a launch-ready plan, which features audience targeting and messages across channels like email and text. Within the same announcement, Klaviyo, Inc. (NYSE:KVYO) announced the expansion of its Customer Agent, its AI customer service tool. Under this expansion, the company added new features, including ready-made retail tasks like order tracking, returns, exchanges, subscription changes, and loyalty lookups. Meanwhile, the introduction of Agent Guidance enables brands to control the AI's tone, communication style, and when it should hand conversations over to a human. Overall, Klaviyo, Inc. (NYSE:KVYO) rolled out over 75 new features across marketing, customer data, analytics, and customer service, which include richer messaging, improved website personalization, stronger customer data matching, improved recommendations, and new integrations. Klaviyo, Inc. (NYSE:KVYO) delivers an AI-first SaaS platform for B2C clients that supports customer relationship management. The platform enables data storage, campaigns, marketing automation, and analytics. It also enables customer service integration and omnichannel marketing tools, such as email, SMS, and WhatsApp campaigns. While we acknowledge the risk and potential of KVYO as an investment, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and doing so within a shorter time frame. If you are looking for an AI stock that is more promising than KVYO and that has 10,000% upside potential, check out our report about this cheapest AI stock.

ContentGrip
Mar 27th, 2026
AI consumer personas are reshaping segmentation, not just personalization.

AI consumer personas are reshaping segmentation, not just personalization. Marketers need to rethink segmentation as AI reshapes how consumers discover and decide Klaviyo's latest AI Consumer Personas Playbook introduces something more fundamental than a new way to personalize campaigns. It proposes a shift in how marketers should define and segment their audiences in an AI-driven landscape. This article explores why traditional segmentation models are breaking down, how AI behavior is emerging as a new segmentation layer, and what this means for marketers trying to stay relevant as customer expectations evolve. Short on time? Here's a table of contents for quick access: Why traditional segmentation is breaking in the age of AI. Traditional segmentation assumes that customers with similar profiles behave in similar ways. AI is breaking that assumption. The report shows a widening behavioral gap. Some consumers now rely heavily on AI tools for research and decision-making, while others avoid them entirely. That divergence creates fundamentally different paths to purchase. For example: * 96% of AI Holdouts don't use AI when shopping, effectively opting out of AI-driven journeys * In contrast, AI Enthusiasts actively rely on AI and treat it as a decision-making partner. The report shows that 85% have used AI while shopping in the past six months, and 43% have already purchased a product based on AI recommendations. This means two customers with identical demographics can behave completely differently depending on their relationship with AI. The result is a segmentation blind spot. Traditional models cannot explain: * Why some users trust AI recommendations instantly * Why others validate every output before acting * Why certain audiences lose trust when AI is visible Segmentation based on identity alone is no longer enough. How AI consumer personas introduce a new segmentation model. Klaviyo's framework organizes consumers into four personas: Enthusiasts, Evaluators, Skeptics, and Holdouts. But the real value lies in how these personas are constructed. They are based on two measurable dimensions: * Trust in AI * Frequency of AI usage This creates a behavioral segmentation model that explains real-world differences in marketing performance. AI Enthusiasts show strong positive sentiment: * 81% say AI improves product recommendations * 74% say it improves customer support * 72% say it improves marketing relevance At the same time, AI Skeptics show clear resistance: * Only 25% have purchased AI-recommended products * Just 19% trust those recommendations And AI Holdouts go further: * Only 1-4% believe AI improves their experience * 58% trust brands less when AI-generated content is used But the most revealing group sits in the middle. AI Evaluators use AI frequently, yet hesitate to rely on it: * 54% are less likely than Enthusiasts to use AI for decision-making * 74% feel neutral about AI-generated content * 42% are unsure whether they can distinguish AI from human output They don't reject AI, but they don't fully trust it either. This is not a marginal difference. It is a segmentation-level divide. The same AI-powered campaign can perform exceptionally well with one group and fail completely with another. What this shift means for modern marketing strategy. This shift has immediate implications for how marketing teams think about segmentation, targeting, and experience design. * Segmentation becomes dynamic and behavioral Instead of grouping users by static attributes, marketers need to account for how customers interact with AI across the journey. * Personalization is no longer one-dimensional The report highlights that personalization depth should align with trust levels. AI Enthusiasts respond well to predictive recommendations, while Skeptics and Holdouts require more restraint and transparency. * The customer journey itself is changing The report notes that AI is effectively "splitting the funnel," with discovery happening across LLMs, search engines, and traditional channels simultaneously. This makes it harder to rely on linear funnel assumptions. Taken together, this suggests a broader shift: segmentation is no longer just about grouping audiences. It is about adapting experiences to different levels of AI comfort and expectation. What marketers should do next. For marketers, the takeaway is not to abandon existing segmentation models, but to extend them. Here are a few practical ways to start: * Layer AI behavior into your segmentation Track signals such as AI-assisted discovery, interaction patterns, and response to automated content. * Adjust personalization depth, not just messaging Move beyond "more personalization" and focus on the right level of AI involvement for each audience. * Test for trust, not just performance Monitor negative signals such as disengagement, opt-outs, or reduced interaction with AI-driven experiences. * Optimize for AI-driven discovery Ensure your brand is discoverable across AI tools, not just traditional search or paid channels. * Rethink content strategy for AI visibility As AI tools become discovery engines, content needs to be structured and optimized for machine interpretation as well as human consumption. * Reduce volume, increase relevance The report emphasizes that highly engaged AI users respond better to fewer, more relevant messages rather than generic high-frequency campaigns. For teams that get this right, the opportunity is significant. Segmentation becomes more predictive, experiences become more relevant, and marketing becomes more aligned with how customers actually behave in an AI-first world. AI is not just another channel or tool. It is reshaping how customers think, decide, and interact with brands. Klaviyo's AI consumer personas highlight a deeper shift: segmentation is moving from static identity-based models to dynamic, behavior-driven frameworks rooted in trust and usage. Marketers who adapt early will have a clear advantage. Those who don't risk applying outdated models to a rapidly changing customer landscape. This article is created by humans with AI assistance, powered by ContentGrow. Ready to explore full-service content solutions starting at $2,000/month? Book a discovery call today.

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