Customer Services & Operations Executive
About the job
- Strong communication and stakeholder management skills, with the confidence to build effective relationships across customers and internal teams.
- Demonstrated ability to take ownership of tasks and workstreams from start to finish, with minimal day-to-day supervision.
- Strong organisational and time management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- High attention to detail and a strong commitment to data accuracy, particularly when working in Microsoft Dynamics 365 and operational reporting.
- A proactive approach to problem solving, with the ability to use initiative, assess priorities and make appropriate decisions, escalating issues when required.
- Ability to identify process gaps and suggest practical improvements to ways of working.
- Ability to work collaboratively across Commercial, Supply Chain, Finance and external warehouse partners.
- Take end-to-end ownership of B2B orders in Microsoft Dynamics 365, ensuring orders are accurately entered, validated, maintained and progressed through to delivery, using manual entry, upload or EDI as required.
- Act as a key point of contact for customers and internal stakeholders regarding order queries, amendments, availability, ETAs and delivery issues, using judgement to resolve issues independently or escalate appropriately.
- Proactively manage orders with warehouse partners, monitoring order progress, identifying risks to delivery and taking appropriate action to ensure orders are shipped within agreed timelines.
- Coordinate upcoming newness launches by requesting and validating customer POs, ensuring orders are aligned to forecast allocation and proactively identifying potential gaps or risks ahead of launch.
- Provide accurate and timely stock, availability and ETA reporting to retailers and the Commercial team, highlighting key risks, changes and required actions.
- Own the coordination of agreed customer returns/RTVs from creation through to closure, ensuring quantities received by distribution centres are reconciled and discrepancies are followed up through to resolution.
- Lead investigations into order shortages, delivery discrepancies and other operational issues by logging customer claims appropriately with distribution centres, following issues through to resolution and communicating clear outcomes to relevant stakeholders.
- Prepare commercial invoices and supporting documentation for export orders, ensuring information is accurate and provided within required timelines.
- Own month-end order and phasing activities, providing clear updates to the Operations Manager and highlighting any material risks, exceptions or actions requiring attention.
- Monitor operational performance and recurring issues across the order lifecycle, identifying trends and opportunities to improve processes, controls and ways of working.
- Take ownership of agreed operational projects and process improvements, working independently to deliver actions and ensuring workstreams are progressed through to completion.
- Maintain accurate operational records and reporting, ensuring key information is communicated clearly and consistently across Commercial, Supply Chain, Finance and warehouse stakeholders.
- Build strong working relationships across internal and external stakeholders, demonstrating professionalism, accountability and a solutions-focused approach when managing operational challenges.
- Previous experience in customer service, order management, supply chain or operations is desirable.
About the company
Huda Beauty creates and sells makeup, skincare, and fragrance products to a global audience through direct-to-consumer channels and retail partners. Its products include foundations, eyeshadows, lipsticks, skincare items, and fragrances under the KAYALI brand and WISHFUL skincare, marketed via strong social media and influencer campaigns. The brand differentiates itself with a large online community, global reach, and extended lines (KAYALI and WISHFUL) that form a broader ecosystem under one name. Its goal is to maintain leadership in the beauty market by offering high-quality, trend-focused products and building a loyal, globally connected customer base.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Dubai, United Arab Emirates
Founded
2013
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Simplify's Take
What believers are saying
- August 2026 Cardi B's Ultra Snatched launch expands Easy Bake's reach and buzz.
- May 2026 Easy Bake Intense opened fragrance revenue beyond makeup.
- July 2026 Gaurav Gupta collaboration strengthened India relevance, especially for bridal consumers.
What critics are saying
- January 2026 Iran repost triggered boycott calls, pressuring Sephora and global distributors.
- September 2026 AI backlash shows Huda Beauty still misreads consumer trust sensitivities.
- Founder-led controversy can become existential if retailers delist Huda Beauty during 2026.
What makes Huda Beauty unique
- Huda Kattan regained 100% ownership in June 2025, enabling faster brand decisions.
- Easy Bake now spans powders, pressed formats, and Easy Bake Intense fragrance.
- Huda Beauty turns product launches into culture moments, using Cardi B and India Couture Week.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Wellness Program
Employee Discounts
Growth & Insights and Company News
6 month growth
↑ 20%1 year growth
↑ 20%2 year growth
↑ 27%{Funding alert} Amaani bags $5 mn Series A round led by BECO Capital. Amaani, a consumer-focused beauty and wellness company from the Middle East and parent of beauty brand AÏZA, has secured $5 million in a Series A funding round led by BECO Capital, with participation from Homegrown Ventures and Peak XV's Surge. With the latest investment, Amaani's total funding has reached $8 million. The company previously raised $3 million in seed funding from Peak XV's Surge in 2025. The newly raised capital will be directed toward expanding AÏZA's presence across the Gulf Cooperation Council (GCC) region, with Saudi Arabia identified as the brand's immediate growth focus. AÏZA is scheduled to debut in Ulta Beauty stores in Jeddah and Riyadh by the end of September, while market entries into Kuwait and Qatar are planned during the fourth quarter. Founded in Dubai in 2023 by Shubham Poddar, Amaani introduced AÏZA in December 2024 as a beauty brand inspired by regional ingredients and traditions from the Arab world. The portfolio spans skincare and haircare products formulated with ingredients including dates, black seed, frankincense, rose, and bakhoor. The company develops its formulations through laboratory partnerships in Korea, Japan, and Italy, combining regional inspiration with international product development expertise. Among AÏZA's key offerings are the Sukkar Rush lip treatment, Scent Storm hair mist, and Date Setter brow & lash serum. The brand states that all products are vegan, cruelty-free, alcohol-free, and aligned with "Clean at Sephora" standards. According to the company, AÏZA recorded more than nine-fold year-on-year growth in net revenue during the first half of 2026, driven by its transition from an online-first business model to a broader retail presence. The brand currently sells through its own website as well as retail platforms including Ounass and Ulta Beauty in the UAE. Amaani said AÏZA is ranked among the top 10 brands within Ulta Beauty UAE's portfolio, which includes more than 300 international and regional brands. Operating in the premium beauty and wellness segment, AÏZA competes with established regional players such as Huda Beauty, Kayali, and The Giving Movement as it continues to scale its footprint across the Middle East. Stay on top - Get the daily news from Indian Retailer in your inbox
Beauty brand packaging mishap offers a timely reminder for suppliers. Fenty Skin, Huda Beauty and Glow Recipe accidentally launched their products in almost identical packaging. Key Takeaways - Rival beauty brands sparked online buzz after launching eye-care products in nearly identical twist-and-dispense packaging within days of each other. - The dispute became a social media moment, with the brands joking about the packaging mix-up online and turning a potential PR issue into a viral marketing opportunity. - The controversy highlights the importance of suppliers and distributors clearly defining and communicating exclusivity agreements. There's a battle of the brands happening in the beauty and wellness space - and the internet can't look away. Over the past week, marketers across the internet watched closely while competing companies released new eye patch and serum products in almost identical packaging. A dramatic controversy ensued when Fenty Beauty, Glow Recipe and Huda Beauty all teased supposedly exclusive but near-identical packaging for their products: what appeared to be the same cylindrical container featuring a quick-twist dispenser. It all started on Thursday, Sept. 17, when Fenty Beauty released its Dew N Plump Fresh-Sliced Hydrogel Eye Patches in what the brand claimed was a "first-of-its-kind" airtight package that keeps the formulation fresh and cuts patches one by one with a simple twist. The next day, Glow unveiled its own version of the same packaging technology and sent out its samples to influencers to share on social. Within hours, Huda Beauty revealed yet another version of the twist-and-dispense eye patch. "I think it's pretty obvious that we all got screwed over by the same packaging supplier," said Huda Beauty founder Huda Kattan in a comment on TikTok, though she didn't mention the packaging manufacturer by name. "Formulas are different, but we were lied to on the exclusivity with the packaging supplier. Pretty crazy." Earlier this summer, Korean beauty brand Wonder Bath released its own eye serum in a twist-and-dispense container, but the U.S. beauty brands only got wind of it after the fact. It has not been confirmed whether this packaging snafu was a true coincidence - or if, as Kattan alleges, each brand was misled about exclusivity by a single supplier. It is also possible that the brands partnered with a manufacturer but through different distributors. The public may never know what happened, but the controversy is an important reminder for suppliers and distributors to discuss the terms of exclusivity with buyers, especially when working with competing brands. Distributors, too, should clarify the exclusivity terms with their suppliers and communicate transparently with their clients. While the packaging might be the same, all three brands confirmed that the ingredients and formulas in each product are different. Despite the series of unfortunate events, some good content came out of this dispute. Social media teams for each brand got creative quickly when they noticed the mishap, teaching Asicentral an important lesson in (non-life-threatening) crisis communication: When in doubt, laugh it off. Fenty Skin posted a version of a popular Spiderman pointing meme, which featured the four dispensers pointing to one another as if to place the blame onto its competitors. "Touché | ," Glow Recipe commented on the post. Wonder Bath also responded to the witty meme, as did Kattan. Huda Beauty then posted a short video on its own Instagram account featuring personified versions of each brand's container sitting on a couch inside a film studio. The text overlayed on the video read, "me and the girls getting called in for a documentary about a certain manufacturer," referring, of course, to the packaging supplier that allegedly sold the same product to each brand. In this case, perhaps it's true what they say: "Any press is good press." Now, more people across the internet know about each beauty brand's newest products - even if it took a packaging mistake to help them get there.
Eye-Patch Gate: What a viral beauty industry mess reveals about innovation today. The world's top beauty brands - Fenty, Glow and Huda Beauty - released the same twist-to-slice eye patch dispenser product within days of each other, revealing larger questions around supply chains. Last Updated: Sep 24, 2026, 16:28 IST 3 min In a Nutshell RAPID READ A viral "Eye-Patch Gate" revealed Fenty, Glow Recipe, and Huda Beauty simultaneously launched identical eye patch dispensers. This exposed a common packaging supplier as the true "innovator," highlighting how external vendors often drive beauty product development, not the brands themselves. AI-POWERED A simple twist and an elegant, semi-circular piece of jelly slices off. Fenty Skin unveiled its 'first of its kind Dew N Plump Fresh-Sliced Hydrogel Eye Patches' on September 17, and the internet lapped it up. No more messy spatulas, just the right amount of product with a quick sleight of hand. Until a surprise dropped, and then another, within a couple of days. On September 20, beauty creators showcased Glow Recipe's 'Exopeptide Caffeine Brightening and Depuffing Fresh Slices Eye Mask', using the identical twist-and-dispense cylinder. Two days later, Indian content creator Prableen Kaur Bhomrah shared what appeared to be an unreleased product from Huda Beauty: Undereye Jelly Patches. Once again, the product featured the same grinder-style packaging. Suddenly, what had looked like a unique innovation from one brand appeared to be an industry-wide launch, days apart, begging the question: Who copied whom? Based on your activity. The internet quickly deduced that the same product had, in fact, existed for a few months now; Korean beauty brand Wonder Bath had launched a 'Slice Serum' in July. This 'first-of-its-kind' packaging technology didn't lie with any of the brands in question at all - but with a common packaging supplier based in. First Published: Sep 24, 2026, 16:28
Huda Beauty and Cardi B turn up THE Snatch with THE NEW ULTRA SNATCHED COLLECTION. Aug 31, 2026, 00:00 ET Huda Beauty takes its iconic Easy Bake franchise to the next level with its brightest pink-and-lilac powders yet. DUBAI, UAE, Aug. 31, 2026 /CNW/ - Today, Huda Beauty teams up with global superstar Cardi B to launch Ultra Snatched, a bold new expansion of the brand's iconic Easy Bake franchise. Starring Huda Kattan and Cardi B, the launch introduces a fresh pink-and-lilac color story designed to take brightening, lifting and blurring to the next level across the Easy Bake Loose Setting Powder Duos and Easy Bake Pressed Powders. Inspired by Huda and Cardi's shared love of bold, transformative glam, Ultra Snatched pairs complexion-brightening pinks with cool lilacs for a visibly brighter, lifted look. The result? Huda Beauty's signature airbrushed finish, turned all the way up. THE SNATCHED BADDIES CAMPAIGN To launch Ultra Snatched, Huda Beauty joins forces with Cardi B for "Snatched Baddies" - a playful, high-energy campaign bringing together two beauty icons known for doing glam their own way. Cardi helped shape the creative alongside Huda, bringing her signature baddie energy to the campaign: confident, unapologetic, playful and always down for a full beat. The partnership brings together Huda and Cardi's distinct worlds through their shared belief that beauty should be fun, expressive and never afraid to be extra. The cinematic campaign plays with the ultimate switch-up: Huda and Cardi trading lives. As their worlds collide, the campaign showcases the transformative power of the Ultra Snatched routine - with plenty of personality, humor and major glam along the way. Rolling out across social, digital and in-store, "Snatched Baddies" brings a new attitude to one of Huda Beauty's most iconic franchises. THE COLLECTION Easy Bake Loose Setting Powder Duos | $43 The iconic Easy Bake formula gets an Ultra Snatched upgrade. Each duo features two complementary, ultra-fine loose powders that can be worn alone or blended together to customize your brightening effect. An adjustable selector makes it easy to choose your shade - or mix both. The formula delivers up to 18 hours of wear with a flashback-free, airbrushed finish. * Cherry Lilac - fair to light skin tones: Cherry Blossom Cake (sheer soft pink), NEW Lilac Muffin (soft, cool-toned lilac) and a soft pinky-lilac blend when mixed. * Pink Ube - medium to tan skin tones: Pink Velvet Cookie (deep rosy pink), Ube Birthday Cake (electric lilac) and a rosy-mauve blend when mixed. Easy Bake Pressed | $40 Easy Bake Pressed gets the Ultra Snatched treatment with two brightening shades designed to instantly lift and perfect the complexion. The superfine, portable powder delivers up to 12 hours of shine control with a smooth, airbrushed matte finish that never looks cakey. * Ube Birthday Cake: Medium with cool lilac undertones. * Pink Velvet Cookie: Tan with warm pink undertones. GET ULTRA SNATCHED Using Huda Beauty's Snatch Map technique, strategically apply Easy Bake Loose Setting Powder Duo to brighten and lift the complexion. Layer Easy Bake Pressed on top to turn up the brightness and lock in that smooth, lifted, airbrushed finish. Media Contact: SOURCE Huda Beauty
Huda Beauty and Cardi B turn up THE Snatch with THE NEW ULTRA SNATCHED COLLECTION. Aug 31, 2026, 00:00 ET Huda Beauty takes its iconic Easy Bake franchise to the next level with its brightest pink-and-lilac powders yet. DUBAI, UAE, Aug. 31, 2026 /PRNewswire/ - Today, Huda Beauty teams up with global superstar Cardi B to launch Ultra Snatched, a bold new expansion of the brand's iconic Easy Bake franchise. Starring Huda Kattan and Cardi B, the launch introduces a fresh pink-and-lilac color story designed to take brightening, lifting and blurring to the next level across the Easy Bake Loose Setting Powder Duos and Easy Bake Pressed Powders. Inspired by Huda and Cardi's shared love of bold, transformative glam, Ultra Snatched pairs complexion-brightening pinks with cool lilacs for a visibly brighter, lifted look. The result? Huda Beauty's signature airbrushed finish, turned all the way up. THE SNATCHED BADDIES CAMPAIGN To launch Ultra Snatched, Huda Beauty joins forces with Cardi B for "Snatched Baddies" - a playful, high-energy campaign bringing together two beauty icons known for doing glam their own way. Cardi helped shape the creative alongside Huda, bringing her signature baddie energy to the campaign: confident, unapologetic, playful and always down for a full beat. The partnership brings together Huda and Cardi's distinct worlds through their shared belief that beauty should be fun, expressive and never afraid to be extra. The cinematic campaign plays with the ultimate switch-up: Huda and Cardi trading lives. As their worlds collide, the campaign showcases the transformative power of the Ultra Snatched routine - with plenty of personality, humor and major glam along the way. Rolling out across social, digital and in-store, "Snatched Baddies" brings a new attitude to one of Huda Beauty's most iconic franchises. THE COLLECTION Easy Bake Loose Setting Powder Duos | $43 The iconic Easy Bake formula gets an Ultra Snatched upgrade. Each duo features two complementary, ultra-fine loose powders that can be worn alone or blended together to customize your brightening effect. An adjustable selector makes it easy to choose your shade - or mix both. The formula delivers up to 18 hours of wear with a flashback-free, airbrushed finish. * Cherry Lilac - fair to light skin tones: Cherry Blossom Cake (sheer soft pink), NEW Lilac Muffin (soft, cool-toned lilac) and a soft pinky-lilac blend when mixed. * Pink Ube - medium to tan skin tones: Pink Velvet Cookie (deep rosy pink), Ube Birthday Cake (electric lilac) and a rosy-mauve blend when mixed. Easy Bake Pressed | $40 Easy Bake Pressed gets the Ultra Snatched treatment with two brightening shades designed to instantly lift and perfect the complexion. The superfine, portable powder delivers up to 12 hours of shine control with a smooth, airbrushed matte finish that never looks cakey. * Ube Birthday Cake: Medium with cool lilac undertones. * Pink Velvet Cookie: Tan with warm pink undertones. GET ULTRA SNATCHED Using Huda Beauty's Snatch Map technique, strategically apply Easy Bake Loose Setting Powder Duo to brighten and lift the complexion. Layer Easy Bake Pressed on top to turn up the brightness and lock in that smooth, lifted, airbrushed finish. Media Contact: SOURCE Huda Beauty