Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
A high school diploma or equivalent is required.
At least one year of experience in customer service or a related administrative position is required.
Excellent verbal and written communication skills are required.
Computer proficiency is required.
Strong interpersonal, time management, and organizational skills are required.
The role requires knowledge of medical terminology, procedures, diagnoses, and health insurance.
The role requires the ability to multitask in a fast-paced office environment and work independently or as part of a team.
Responsibilities
Provide customer service to patients, families, and caregivers by greeting and assisting callers in a warm and professional manner.
Confirm and update patient demographic and health insurance information.
Perform health insurance eligibility checks and answer patient insurance inquiries accurately.
Schedule Primary and Specialty Care appointments in Athena, manage online portal messages, and manage electronic task buckets.
Assist patients, families, and caregivers with Patient Portal access and encourage use of the Portal.
Process and escalate patient requests, questions, and issues to appropriate resources.
Monitor provider schedules for openings and communicate changes and cancellations to the front desk, clinical staff, and providers.
Answer questions and provide patients with relevant instructions, educational materials, or community resources related to ongoing care, testing, or referrals.
Maintain HIPAA regulations and patient privacy protocols.
Perform other duties as assigned by managers and leads.
Desired Qualifications
Medical office experience is highly desirable.
Electronic Medical Record (EMR) experience is highly desirable.
Healthcare experience is preferred.
Patient Care Representative - Phone Center
MFM Health is seeking enthusiastic, detail-oriented, and reliable candidates for our Patient Care Representative (PCR) role to support our Call Center Team. This in person position requires excellent verbal and written communication skills, computer proficiency, and exemplary customer service skills, with the abilities to multitask and work as a team. Medical office and Electronic Medical Record (EMR) experience are highly desirable.
What We Offer:
Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match,
Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.
Primary Duties and Responsibilities:
Provide excellent customer service to all patients, families, and caregivers by greeting and assisting all callers in a warm and professional manner
Confirm and update patient demographic and health insurance information
Perform health insurance eligibility checks and be able to provide accurate answers to patient insurance inquiries
Schedule patient appointments for Primary and Specialty Care in Athena, manage online portal messages, and electronic task buckets
Assist patients, families, and caregivers with Patient Portal access and encourage use of the Portal
Efficiently process and escalate patient requests, questions, and issues to appropriate resources
Monitor provider schedules for openings and communicate changes and cancellations to the front desk, clinical staff, and providers
Answer questions and provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, and/or referrals
Understand and maintain HIPAA regulations and patient privacy protocols
All other duties as assigned by managers and leads
Minimum Requirements:
High School diploma or equivalent.
1+ years of experience in customer service or in a related administrative position, healthcare experience preferred
Pay Range: $20/hr- $24/hr; commensurate with experience
Key Competencies and Skills:
Strong interpersonal, time management, and organizational skills
Outstanding customer service skills, positive attitude, and professional appearance
Knowledge of medical terminology, procedures, diagnoses, and health insurance
Efficient problem solver
Adaptable, flexible, and reliable
Ability to multitask in a fast-paced office environment and work either independently or as part of a team
Excellent verbal and written communication skills
Knowledge of computer and relevant software applications
About MFM Health Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services.
At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!