Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
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Develops analytical instruments and software solutions
No salary listed
Junior, Mid
Hyderabad, Telangana, India
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PerkinElmer focuses on improving human and environmental health by providing scientific instruments, software, and services. Their products include advanced analytical instruments and consumables that help healthcare providers, environmental laboratories, and industrial companies analyze and understand various health and environmental factors. These instruments work by using sophisticated technology to measure and analyze samples, providing critical data for diagnostics and research. What sets PerkinElmer apart from competitors is their commitment to sustainability, as they design products that require less maintenance, last longer, and reduce waste and energy consumption. The company's goal is to drive customer success and innovation in the life sciences and diagnostics markets while promoting a healthier planet.
Company Size
5,001-10,000
Company Stage
Acquired
Total Funding
$2.5B
Headquarters
Shelton, Connecticut
Founded
1937
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