Front Desk Receptionist
About the job
- A high school diploma or equivalent is required.
- One to three years of experience in a physician's office is preferred, not required.
- Strong verbal and written communication skills and the ability to maintain effective relationships with patients and office staff.
- Competence providing age-appropriate customer service to adolescents, adults, and seniors.
- Ability to handle urgent situations calmly and efficiently.
- Strong critical-thinking, problem-solving, planning, and decision-making skills.
- Ability to manage multiple tasks and prioritize effectively.
- Strong organizational skills and attention to detail.
- Ability to work as part of a team.
- Ability to comply with applicable laws, regulations, and internal policies.
- Work involves minimal physical effort with intermittent periods of exertion.
- Work is performed under normal clinic conditions with an emphasis on patient care.
- Greet patients and visitors, provide a positive first impression, handle patient inquiries, and direct them appropriately.
- Gather and enter patient demographic and insurance information at the first encounter.
- Verify insurance coverage through clinic systems and coordinate with patients, payors, and referring physicians as needed.
- Prepare patient charts and messages, ensuring required information is complete and accurate.
- Capture and update billing information to support accurate invoicing and insurance processing.
- Manage phone calls and schedule, cancel, or reschedule appointments; take new-patient consultations and collect required information.
- Assist with daily financial closeout processes, including handling cash, checks, and credit card transactions.
- Carry out clinic opening and closing procedures, including security procedures, preparing the clinic, and ensuring patient amenities are available.
- Manage medical-record requests and fax requests, and maintain accurate filing systems.
- Maintain up-to-date patient records.
- Provide phone and in-person reception for patients.
- Experience with medical records and billing systems.
About the company
Resolve Pain Solutions is a management services organization that partners with high-quality interventional pain management practices to build an integrated network of clinics across the Southeast. The company supports physician practices by handling operational tasks, enabling clinicians to focus on patient outcomes while regaining time in their schedules. Revenue comes from partnership agreements that provide resources and infrastructure to optimize practice operations and enable growth. Unlike more general service providers, Resolve Pain Solutions emphasizes an ethics-driven approach and a dedicated regional network for pain management, helping clinics expand their reach and improve service delivery. The goal is to expand a connected, efficient pain management ecosystem in the Southeast that enhances patient care and provider productivity.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Atlanta, Georgia
Founded
2023
Get referred to Resolve Pain Solutions
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Simplify's Take
What believers are saying
- March 2026 Southcoast added Aiken patients and Dr. Russell Daniel to Resolve.
- January 2026 partnership expanded Baton Rouge and New Orleans access across Louisiana.
- Mays and Schnapp's Jackson relocation after first-year growth signals durable patient demand.
What critics are saying
- Integration across six states strains billing, scheduling, and physician alignment within twelve months.
- If reimbursement cuts hit interventional pain, Resolve's procedure-heavy revenue drops quickly.
- Physician departures after rollups can unravel referrals; one large exit becomes existential.
What makes Resolve Pain Solutions unique
- March 2026 South Carolina entry extended Resolve to six states across the South.
- January 2026 Spine brought Baton Rouge leadership, not just clinic volume.
- Resolve pairs acquisitions with de novos, preserving physician autonomy inside one network.
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Benefits
- Paid Vacation
- Paid Holidays