Resolve Pain Solutions

Partners pain clinics to expand network

Front Desk Receptionist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeMemphis, TN, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
One to three years of experience in a physician's office is preferred, not required.
Strong verbal and written communication skills and the ability to maintain effective relationships with patients and office staff.
Competence providing age-appropriate customer service to adolescents, adults, and seniors.
Ability to handle urgent situations calmly and efficiently.
Strong critical-thinking, problem-solving, planning, and decision-making skills.
Ability to manage multiple tasks and prioritize effectively.
Strong organizational skills and attention to detail.
Ability to work as part of a team.
Ability to comply with applicable laws, regulations, and internal policies.
Work involves minimal physical effort with intermittent periods of exertion.
Work is performed under normal clinic conditions with an emphasis on patient care.

Responsibilities

Greet patients and visitors, provide a positive first impression, handle patient inquiries, and direct them appropriately.
Gather and enter patient demographic and insurance information at the first encounter.
Verify insurance coverage through clinic systems and coordinate with patients, payors, and referring physicians as needed.
Prepare patient charts and messages, ensuring required information is complete and accurate.
Capture and update billing information to support accurate invoicing and insurance processing.
Manage phone calls and schedule, cancel, or reschedule appointments; take new-patient consultations and collect required information.
Assist with daily financial closeout processes, including handling cash, checks, and credit card transactions.
Carry out clinic opening and closing procedures, including security procedures, preparing the clinic, and ensuring patient amenities are available.
Manage medical-record requests and fax requests, and maintain accurate filing systems.
Maintain up-to-date patient records.
Provide phone and in-person reception for patients.

Desired Qualifications

Experience with medical records and billing systems.

We are seeking a friendly and highly organized Receptionist to be the first point of contact for patients at Pain Clinic Associates in Memphis, TN. This role is responsible for ensuring a positive first impression through phone and in-person interactions, accurately capturing information for billing, and maintaining up-to-date patient records. If you are a compassionate, detail-oriented individual with excellent communication skills, we would love to have you join our team.
Key Responsibilities:

Customer Service: Greet patients and visitors warmly, ensuring a positive first impression of the clinic. Handle patient inquiries and direct them appropriately.
Patient Registration & Information Collection: Accurately gather and enter patient demographic and insurance information at the time of the first encounter.
Insurance Verification: Verify insurance coverage through clinic systems and coordinate with patients, payors, and referring physicians when needed.
Chart Preparation: Prepare patient charts and messages, ensuring all necessary information is complete and accurate.
Billing Information: Capture and update billing information to ensure accurate invoicing and seamless insurance processing.
Phone & Appointment Management: Manage phone calls, schedule appointments, cancel or reschedule as necessary. Take new patient consults and ensure all required information is collected.
Daily Financial Processes: Assist with closing out daily financial processes, including managing cash, checks, and credit card transactions.
Opening & Closing Procedures: Ensure smooth opening and closing of the clinic, including following security procedures, preparing the clinic for the day, and ensuring patient amenities are available.
Medical Records Management: Manage requests for medical records, fax requests, and maintain accurate filing systems.

Essential Competencies:

Demonstrates competence in age-appropriate customer service for adolescents, adults, and seniors.
Performs duties with competence, professionalism, and attention to detail.
Strong understanding and alignment with the company’s mission and values.
Complies with applicable laws, regulations, and internal policies
Demonstrates excellent interpersonal skills with patients, staff, and the public.
Ability to handle urgent situations calmly and efficiently.
Strong critical thinking skills, including problem-solving, planning, and decision-making.

Qualifications:

Experience/Education: One (1) - Three (3) years of experience in a physician's office is preferred. A high school diploma or equivalent is required.
Interpersonal Skills: Strong communication skills, both verbal and written. Ability to develop and maintain effective relationships with patients and office staff.
Physical Requirements: Work involves minimal physical effort with intermittent periods of exertion.
Environmental Conditions: Work is performed under normal clinic conditions with an emphasis on patient care.

Additional Skills and Competencies:

Ability to manage multiple tasks and prioritize effectively.
Strong organizational skills and attention to detail.
Ability to work as part of a team and contribute to a positive work environment.
Experience with medical records and billing systems is a plus.

Why Join Us?

Positive and supportive work environment.
Opportunity to be part of a dynamic, patient-focused clinic.
Competitive salary and benefits package.

If you are ready to be a key member of a caring and efficient team, apply today to join us in making a difference in our patients' lives!

About the Company

Resolve Pain Solutions

Partners pain clinics to expand network

Resolve Pain Solutions is a management services organization that partners with high-quality interventional pain management practices to build an integrated network of clinics across the Southeast. The company supports physician practices by handling operational tasks, enabling clinicians to focus on patient outcomes while regaining time in their schedules. Revenue comes from partnership agreements that provide resources and infrastructure to optimize practice operations and enable growth. Unlike more general service providers, Resolve Pain Solutions emphasizes an ethics-driven approach and a dedicated regional network for pain management, helping clinics expand their reach and improve service delivery. The goal is to expand a connected, efficient pain management ecosystem in the Southeast that enhances patient care and provider productivity.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Atlanta, GA
Founded: 2023

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