Transnational Education and Partner Services Coordinator

• Full-Time | Fixed Term (12 months)

• Higher Education Officer Level 7 | $102,589 - $113,561

• Location: Bedford Park / Kaurna Country 

• View Position Description

  
About the Role

This is an exciting opportunity to join a growing team and lead the operational delivery of approved transnational education programs, branch campus activities and international pathway arrangements across partner locations and networks.

The position provides leadership guidance and oversight to a specialist operational team supporting transnational education services, and works collaboratively with TNE Advisors, partner representatives and relevant University areas and serves as a key operational liaison for established arrangements, ensuring that services are delivered consistently and in accordance with University policy, regulatory requirements, approved academic decisions and partnership obligations

You will coordinate high-quality, student-centred service and operation activities, student lifecycle, academic administration and governance and act as day to day liaison with TNE partners, branch campus teams and pathway providers while providing specialist advice on TNE operations, student and academic administration, and the operational requirements of established arrangements.

For a more comprehensive list of key position responsibilities, please view the Position Description

This position makes a significant contribution to the University’s strategic plan to "Changing 10 million lives, Every One Matters", by 2035 through supporting a seamless and student-centred experience for learners studying across transnational education programs and branch campus locations. Working collaboratively with colleagues, academic staff and education partners, the role contributes to a vibrant culture and embraces an agile approach to delivering responsive, high-quality services in a dynamic environment.

About You

You are committed to student-centred service delivery, operational excellence and continuous

improvement of systems, processes and stakeholder outcomes, and possess well-developed analytical, reporting and data-management skills, including the ability to interpret operational and student information to support service monitoring, issue resolution and improvement.

Comfortable working in a dynamic environment, you build positive relationships with diverse stakeholders and apply sound judgement to coordinate cross-functional activities and achieve effective outcomes.

To be successful in this role, you will bring:

• Well-developed to high level communication, interpersonal and relationship-management skills, with the ability to build productive working relationships with students, staff, partner representatives and stakeholders across culturally diverse environments.
• Demonstrated experience coordinating complex operational services, preferably involving student administration, academic operations, transnational education, international education or multi-site service
• Proven ability to coordinate cross-functional activities involving multiple stakeholder groups and competing priorities.
• An additional language capability relevant to the University’s international education partner regions is desirable. 

About the Office of the Deputy Vice Chancellor (Students)

The Office of the Deputy Vice-Chancellor (Students) provides administrative support to key strategic and operational functions of the University’s student-related and academic services. Under the general portfolio, the Office team support Portfolio leadership and facilitate dialogue between key service areas to help the Portfolio ensure Flinders’ educational offerings are innovative, of assured quality, and are student centred. This drives our values and ethos, our impact and engagement, and our vision to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia’s most enterprising graduates.

Life at Flinders  

They say know your place.  We say you've found it right here. 

Flinders University was founded on the belief that learning should open minds, celebrate individuality and give people the freedom to pursue their own point of view. That spirit lives on in our community of thinkers, doers and changemakers who challenge convention, and each other, to shape what comes next. 

Rising to a challenge is nothing new for Flinders. During our first 60 years, we’ve navigated revolutionary changes in social and cultural norms, and have responded to transformative economic, environmental and technological developments. Through it all, we’ve continued to deliver for our students and community, innovating in learning and research to prepare graduates for the changing world they help create. 

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.  

So, why work at Flinders? 

• 17% Superannuation + salary packaging options  

• Flexible working arrangements  

• Awarded the AHEIA Higher Education Award for Workplace Culture Excellence due to our commitment to wellbeing through our Thriving@Flinders staff wellbeing program 

• Wide range of professional development activities and services, including exclusive staff study offers   

• We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards.  

• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).  

• Recognised as a Veteran Employer of Choice   

Our Commitment to Reconciliation and Indigenous Employment  

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.  

• Please see here for our Reconciliation Action Plan   

• Please see here for our Indigenous Workforce Strategy   

Prescribed Conditions for Employment  

Appointment to this role is conditional on the completion of required pre-employment checks and declarations, each of which must be satisfactory to the University.  This includes a current completed Nationally Coordinated Criminal History Check and Gender Based Violence Declaration which is satisfactory to the University.

The contract of Employment is conditional upon the receipt of these completed compliance checks. A disclosable outcome will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.  

How to Apply and Information 

• You are required to submit a CV, along with a Suitability Statement as a separate document, which addresses the below Key Position Capabilities of the position description:
  • Demonstrated experience coordinating complex operational services, preferably involving student administration, academic operations, transnational education, international education or multi-site service delivery.
  • Well developed to high level communication, interpersonal and relationship-management skills, with the ability to build productive working relationships with students, staff, partner representatives and stakeholders across culturally diverse environments.
  • Demonstrated ability to interpret and apply policies, procedures, approved academic decisions, partnership requirements and regulatory obligations, and to provide practical specialist advice.
  • Well-developed analytical, reporting and data-management skills, including the ability to interpret operational and student information to support service monitoring, issue resolution and improvement.
  • General to broad knowledge of student administration and academic operational processes within higher education, with an understanding of transnational education and international pathway delivery.

• Flinders University is committed to providing an environment where staff with disability are valued, supported and encouraged to participate fully and independently in the life of the University. If you require any reasonable adjustments to assist you in the selection process, please advise the contact in the Recruitment Team so that we can make appropriate arrangements through [email protected] or call 08 8201 2383. 

For more information regarding this position, you are highly encouraged to contact Chris Brebner

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.