IT Support Specialist
Expel
IT Support Specialist
Expel
Software-driven MDR services with threat analysis
Are you the person friends and family call when their tech stops working? Do you get a kick out of fixing a problem and watching someone get back to their day? How about being the go-to person for technology at a cybersecurity company?
You're patient, curious, and never happier than when you're figuring out why something isn't working. Whether it's a frozen laptop, a conference room that won't connect, or a new hire's first morning, you stay calm and get people back to work.
As a cloud-based IT organization, we're breaking the traditional mold and thinking creatively about how we can make the day-to-day life of our employees simple. We're always looking for innovative solutions, and we need someone with the wit and determination to help us achieve our goals.
In this role, you'll be the first point of contact for end-users who need technical help and the face of IT at our HQ in Herndon, VA. You'll resolve everyday device, account, and app issues, keep our conference rooms and shared spaces running smoothly, and make sure every new hire starts with the access and equipment they need. It's an onsite role, so you'll be the person who makes sure the technology people walk up and touch works exactly like it should.
If you're up for the challenge, we want to hear from you!
This is an onsite, in-person role at Expel’s HQ in Herndon, Virginia, with the expectation of being onsite 3 to 5 days per week. Applicants must be located within the Washington D.C. metropolitan area.
The base salary range for this role is between $57,000 USD and $82,000 USD, with a target range of $60,000 to $77,000, plus bonus eligibility and equity.
We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.
We're only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.
We're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.
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Salary Range 57000 - 82000 USD
Expel provides Managed Detection and Response (MDR) services that help organizations protect their digital assets. It combines technology and human expertise to monitor, detect, and respond to threats across cloud, SaaS, and on‑premises systems. The platform collects logs and alerts from a company’s existing tech stack and processes them with automated tools and security analysts to identify malicious activity and take action. It also offers clear, actionable recommendations to improve security and maximize ROI, along with workflows that support and augment a company’s security team. Unlike some providers that rely on limited tools or slow handoffs, Expel emphasizes quick integration with new technologies and a transparent, software‑driven approach that continuously improves security posture. The company’s goal is to raise a customer’s security maturity while delivering measurable security outcomes and better ROI by preventing incidents and guiding future security spending.
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