Hancock Whitney

Traditional and online banking, financial services

Personal Banker

Retail & Commercial BankingPosted on Nov 6

Full-timeCovington, LA, USANo salary listed

About the Job

Requirements

A high school diploma or GED is required.
Three or more years of sales and client service experience are required. Candidates with a bachelor's degree plus two years of cash-handling, customer service, and retail experience will also be considered.
Ability to form, expand, and deepen client relationships.
Working knowledge of applicable banking products, services, and regulations.
Proficiency in banking systems, applications, and research tools.
NMLS registration under the SAFE Act of 2008 is required; employment is contingent upon successful registration and a background check.
Ability to work Financial Center hours, including evenings and weekends, and to travel as required.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 25 pounds when required to perform essential job functions, subject to accommodation.

Responsibilities

Build and maintain relationships with clients and prospects through in-person meetings, phone outreach, outbound calling, community engagement, and educational events.
Conduct financial needs assessments to identify opportunities and provide tailored product and service solutions.
Refer clients to business partners and subject matter experts to address specialized financial needs.
Educate clients on self-service and digital banking options, including mobile, online, ATMs, and emerging technologies, to ensure 24/7 account access.
Drive proactive sales conversations and manage a pipeline of opportunities to achieve assigned sales and business development goals.
Leverage ecosystem partnerships and community centers of influence to acquire, expand, and retain relationships.
Process routine and complex financial transactions, including deposits, withdrawals, loan payments, and account servicing.
Manage the financial center lobby experience by engaging, greeting, and directing clients to appropriate resources.
Support the bank's risk management culture by making sound decisions, maintaining situational awareness, and following established policies to ensure operational and financial safety.
Perform responsibilities flexibly based on financial-center needs, including evenings, weekends, and occasional travel.

Desired Qualifications

A bachelor's degree is preferred.
Prior banking experience is preferred.
A State Life Insurance license is preferred.

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ESSENTIAL DUTIES & RESPONSIBILITIES:

Build and maintain relationships with clients and prospects through in-person meetings, phone outreach, outbound calling, community engagement, and educational events.
Conduct financial needs assessments to identify opportunities and provide tailored product and service solutions.
Refer clients to business partners and subject matter experts to address specialized financial needs.
Proactively educate clients on self-service and digital banking options (mobile, online, ATMs, and emerging technologies) to ensure 24/7 account access.
Drive proactive sales conversations and manage a pipeline of opportunities to achieve assigned sales and business development goals.
Leverage ecosystem partnerships and community centers of influence to acquire, expand, and retain relationships.
Process routine and complex financial transactions, including deposits, withdrawals, loan payments, and account servicing.
Actively manage the financial center lobby experience by engaging, greeting, and directing clients to appropriate resources.
Support the Bank’s risk management culture by making sound decisions, maintaining situational awareness, and following established policies to ensure operational and financial safety.
Perform responsibilities flexibly based on the needs of the financial center, including evenings, weekends, and occasional travel as required.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

High School diploma or GED required; Bachelor’s degree preferred.
3+ years of sales and client service experience required; prior banking experience preferred.
Will also consider candidates with a Bachelor’s degree plus 2 years of cash-handling, customer service, and retail experience.
Proven ability to form, expand, and deepen client relationships.
Working knowledge of applicable banking products, services, and regulations.
Proficiency in banking systems, applications, and research tools.
State Life Insurance license preferred.
NMLS registration under the SAFE Act of 2008 required; employment contingent upon successful registration and background check.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

Ability to work Financial Center hours, including weekends and evenings, and to travel as required.
Ability to work under stress and meet deadlines
Ability to lift/move/carry approximately 25 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

About the Company

Hancock Whitney

Traditional and online banking, financial services

Hancock Whitney is a regional bank with more than $35 billion in assets that serves Mississippi, Alabama, Florida, Louisiana, and Texas, plus loan offices in Nashville and Atlanta. It offers traditional and online banking, commercial and small-business banking, private wealth, trust and investment services, healthcare banking, and mortgage lending, delivered through its offices and online platforms. The bank emphasizes its long history and core values—honor and integrity, strength and stability, commitment to service, teamwork, and personal responsibility—as part of what sets it apart. Its goal is to be a trusted financial partner that helps people reach their financial goals and supports local communities while growing the business in a balanced, stable way.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Gulfport, MS
Founded: 1899

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