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Dover

Global industrial equipment and solutions provider

Quality Assurance Supervisor - Quality Assurance

Inspection & TestUpdated on Nov 12
Full-timeLynchburg, VA, USA$72.5k - $104.4k /yrIn-person

About the Job

Requirements

  • A high school diploma, equivalent education, or completion of an accredited apprenticeship training program with relevant Quality Management Systems and/or manufacturing knowledge and experience is required.
  • At least 3 years of supervisory or Quality Inspection Lead experience in a manufacturing environment is required.
  • Working knowledge of inspection and quality control methods, techniques, and metrology equipment is required.
  • Working knowledge of a wide variety of measuring instruments, complicated engineering drawings, geometric dimensioning and tolerancing (GD&T), and risk assessment is required.
  • Computer skills in Excel, Word, PowerPoint, Outlook, and business operating systems are required.
  • Supplier relations and experience are required.
  • Effective communication skills, customer service, and demonstrated leadership ability are required.

Responsibilities

  • Supervise the Quality Assurance team of inspectors, programmers, and metrology personnel; schedule work hours and direct daily activities across multiple facility sites.
  • Identify and communicate daily business inspection priorities from the Inspection Management system and production meetings, including inspection-flow effectiveness to support on-time delivery of machines, spare parts, and tooling.
  • Manage and maintain quality inspection and product release programs for incoming and in-process materials, components, processes, and finished goods.
  • Develop and implement inspection management plans for products and tools, including 100% inspection, acceptance-on-limit (AOL) sampling, and/or dock-to-stock methods based on historic internal or external supplier performance.
  • Build effective metrology labs across facilities with equipment, methods, fixturing, and visual standards for inspecting products and tooling in compliance with quality control standards and specifications.
  • Support the Engineering Deviation process.
  • Initiate product and tooling non-conformance records (NCRs) in QMTS for defective inspected materials, and direct disposition and corrective-action assignments through QMTS for NCRs initiated outside Quality.
  • Ensure accurate transactions controlling non-conforming product-material movements in the material requirements planning (MRP) and material review board (MRB) systems to complete work orders and jobs, including containment of inventory, transit, and in-process parts.
  • Analyze facts or circumstances surrounding quality issues and determine appropriate actions within standard practices and procedures; consult Engineering for final disposition of parts and tooling outside specifications.
  • Champion or support root-cause problem solving for defective parts and consult other areas, including Engineering on final dispositions, as required through QMTS; arrange return-to-vendor (RTV) of parts where required and charge supplier-defect costs back to suppliers.
  • Manage gage calibration and maintenance processes and systems, including tracking-system accuracy, calibration due dates, evaluation of quality-management-system performance and effectiveness, and retention of related records.
  • Manage assembly-build quality support for machine-build quality-assurance signoffs, videos, documentation, and uploads; act as the customer buy-off representative and administer the buy-off survey as a Quality designate.
  • Support ISO 9001 certification, external and internal audits, quality metrics, standard work, and training.
  • Provide supplier First Article inspections and results reporting for evaluation.
  • Manage Engineering change-order (CO) quality-related actions to ensure product and tooling containment and effective disposition according to instructions.
  • Compile, maintain the integrity of, and maintain inspection reports and records.
  • Support business initiatives that transition the company toward a continuous-improvement and high-performance culture; identify and communicate recommendations for business quality improvements and value-generating opportunities.
  • Suggest improvements to procedures, work instructions, standards, and equipment to facilitate work and maintain product quality.
  • Manage the Quality department’s OIL Board process, achieve targets, and submit monthly results.
  • Manage 5S improvement, safety, and audits of Quality Inspection areas.
  • Develop high-performing Quality process teams to meet agreed objectives and deliver sustainable best-practice results and value; identify and fulfill training needs in coordinate measuring machine (CMM) operation, programming, QMTS, IFS, Engineering Vault, metrology, and GD&T.
  • Maintain team policies, discipline, and a motivational climate.
  • Conduct employee mentoring, administration, performance appraisals, and career planning.
  • Investigate and promptly manage personnel-related issues within the team; provide recommendations concerning goals and objectives, promotions, wage adjustments, resource hiring, and terminations.
  • Conduct consistent weekly team meetings using an identified standard agenda.
  • Maintain a high level of customer support.
  • Support development and maintenance of the quality budget, resource requirements, and capital expenditures.
  • Perform other duties as requested, directed, or assigned.

About the Company

Dover

Global industrial equipment and solutions provider

Dover is a global diversified manufacturer with five segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions, and Refrigeration & Food Equipment. It generates revenue by selling equipment, components, and consumables, and also offers aftermarket parts, software, digital solutions, and support services that customers integrate into their operations. The company differentiates itself through its combination of global scale and entrepreneurial agility, pursuing growth by acquiring and integrating complementary businesses across multiple industrial sectors. Dover’s goal is to lead its markets by delivering reliable, high-quality industrial solutions at scale, backed by aftermarket parts, software, and services, and expanded through acquisitions and a worldwide footprint.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Downers Grove, IL
Founded
1955

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