Quality Technician

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment
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• What You’ll Be Part Of

As a Quality Technician, you will support Quality Systems, APQP activities, documentation control, launch readiness, and continuous improvement initiatives to ensure compliance with customer requirements, internal standards, and manufacturing processes. You will work closely with Engineering, Manufacturing, Program Management, and Operations teams to support successful product launches, sustain production quality, and drive operational excellence through the HARMAN Production System philosophy. 

• Your Team

You will work closely with Quality Engineering, Manufacturing Engineering, Production, Program Management, Supply Chain, Customer Quality, EHSS, and cross-functional teams involved in new product launches, process changes, documentation control, and quality improvement activities. 

• How You’ll Make An ImpactQuality System & Documentation

Support, review, update, and deploy Control Plans for current production programs to ensure alignment with customer requirements, process changes, and manufacturing controls. Support implementation and maintenance of quality documentation including PFMEA, Control Plans, Work Instructions, Standards, Procedures, and Lessons Learned. Support Engineering Change Management activities to ensure timely implementation and documentation updates. Coordinate documentation harmanization initiatives to standardize quality processes and best practices across operations. Maintain quality records and documentation required for audits, customer requirements, and internal compliance.

• NPI & Launch Readiness Support

Coordinate, track, and support Management Readiness Reviews (MRR) and launch readiness activities for new programs. Support APQP and PPAP deliverables to ensure customer and internal requirements are met prior to production release. Collaborate with cross-functional teams to identify launch risks and support mitigation plans. Monitor launch action items and ensure timely completion of required deliverables. Support manufacturing readiness assessments, safe launch activities, and production ramp-up monitoring.

• Continuous Improvement

Support Quality Improvement Plan (QIP) initiatives through action tracking, progress monitoring, and effectiveness verification. Monitor corrective and preventive actions to ensure timely completion, escalation, and closure. Support structured problem-solving activities using 8D, 5 Why, Ishikawa, and other quality tools. Participate in continuous improvement initiatives focused on customer satisfaction, defect reduction, process capability, and operational excellence. Assist in monitoring quality performance indicators and quality management system effectiveness.

• Quality Operations Support

Support containment activities, quality investigations, and follow-up actions for internal and customer concerns. Assist with customer complaints, non-conformance investigations, and corrective action implementation. Support Process Audits, Product Audits, and Quality System Audits. Maintain tracking systems for quality metrics, open actions, and launch readiness activities. Support quality reporting and KPI monitoring activities.

• Quality Culture & Employee Engagement

Support quality awareness initiatives and employee engagement programs that promote a culture of quality and continuous improvement. Participate in plant-wide quality initiatives focused on defect prevention and customer satisfaction. Promote compliance with quality standards, procedures, and operatiIntroduction: A Career at HARMAN AutomotiveWe’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience

• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence

• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

• What You’ll Be Part Of

As a Quality Technician, you will support Quality Systems, APQP activities, documentation control, launch readiness, and continuous improvement initiatives to ensure compliance with customer requirements, internal standards, and manufacturing processes. You will work closely with Engineering, Manufacturing, Program Management, and Operations teams to support successful product launches, sustain production quality, and drive operational excellence through the HARMAN Production System philosophy.

• Your Team

You will work closely with Quality Engineering, Manufacturing Engineering, Production, Program Management, Supply Chain, Customer Quality, EHSS, and cross-functional teams involved in new product launches, process changes, documentation control, and quality improvement activities.

• How You’ll Make An Impact

Quality System & Documentation

• Support, review, update, and deploy Control Plans for current production programs to ensure alignment with customer requirements, process changes, and manufacturing controls.

• Support implementation and maintenance of quality documentation including PFMEA, Control Plans, Work Instructions, Standards, Procedures, and Lessons Learned.

• Support Engineering Change Management activities to ensure timely implementation and documentation updates.

• Coordinate documentation harmanization initiatives to standardize quality processes and best practices across operations.

• Maintain quality records and documentation required for audits, customer requirements, and internal compliance.

NPI & Launch Readiness Support

• Coordinate, track, and support Management Readiness Reviews (MRR) and launch readiness activities for new programs.

• Support APQP and PPAP deliverables to ensure customer and internal requirements are met prior to production release.

• Collaborate with cross-functional teams to identify launch risks and support mitigation plans.

• Monitor launch action items and ensure timely completion of required deliverables.

• Support manufacturing readiness assessments, safe launch activities, and production ramp-up monitoring.

Continuous Improvement

• Support Quality Improvement Plan (QIP) initiatives through action tracking, progress monitoring, and effectiveness verification.

• Monitor corrective and preventive actions to ensure timely completion, escalation, and closure.

• Support structured problem-solving activities using 8D, 5 Why, Ishikawa, and other quality tools.

• Participate in continuous improvement initiatives focused on customer satisfaction, defect reduction, process capability, and operational excellence.

• Assist in monitoring quality performance indicators and quality management system effectiveness.

Quality Operations Support

• Support containment activities, quality investigations, and follow-up actions for internal and customer concerns.

• Assist with customer complaints, non-conformance investigations, and corrective action implementation.

• Support Process Audits, Product Audits, and Quality System Audits.

• Maintain tracking systems for quality metrics, open actions, and launch readiness activities.

• Support quality reporting and KPI monitoring activities.

Quality Culture & Employee Engagement

• Support quality awareness initiatives and employee engagement programs that promote a culture of quality and continuous improvement.

• Participate in plant-wide quality initiatives focused on defect prevention and customer satisfaction.

• Promote compliance with quality standards, procedures, and operational excellence expectations.

• Participate in recognition programs that reinforce quality ownership and accountability.

Administrative Support

• Support departmental administrative activities required to maintain efficient quality operations.

• Track quality-related service requests, laboratory support activities, and documentation requirements.

• Support purchase requisitions, purchase orders, and supplier service activities related to quality operations.

• Maintain organized records and ensure timely documentation retention and filing.

• What Makes You A Strong Fit

• High School Diploma, Technical Degree, or Bachelor's Degree.

• Basic knowledge of APQP, PPAP, PFMEA, Control Plans, and quality core tools.

• Basic knowledge of IATF 16949, AIAG requirements, and customer-specific requirements.

• English proficiency to support reading procedures, customer requirements, and documentation.

• Strong organization and documentation skills.

• Analytical thinking and problem-solving mindset.

• Initiative, accountability, and attention to detail.

• Availability to support operational and launch requirements when needed.

• Bonus Points if You Have

• Experience supporting APQP, PPAP, MRR, Safe Launch, or manufacturing readiness activities.

• Knowledge of 8D methodology, 5 Why analysis, Ishikawa, and corrective action management.

• Experience with Control Plans, PFMEA, Process Flow Diagrams, and quality documentation systems.

• Understanding of IATF 16949, and automotive customer requirements.

• Ability to interpret engineering drawings and specifications.

• Proficiency in Microsoft Excel, Power BI, or quality tracking systems.

• Strong communication and teamwork skills.

• Things To Know

• This role is based in a manufacturing environment and requires close collaboration with Operations, Engineering, Quality, Program Management, and EHSS teams.

• This position requires focus on Safety, Quality, Delivery, and Cost indicators.

• Successful completion of a background investigation and drug screen is required as a condition of employment.

• If the position requires use of a HARMAN or customer-owned vehicle, employment may be contingent upon meeting applicable driving record requirements.

• What You Can Expect

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.

• Access to employee discounts on world-class HARMAN and Samsung products, including JBL, HARMAN Kardon, AKG, and others.

• Extensive training opportunities through HARMAN University.

• Competitive wellness benefits.

• Tuition reimbursement.

• Access to the HARMAN campus fitness center and cafeteria, where available.

• An inclusive and diverse work environment that fosters and encourages professional and personal development.