Senior Billing Manager
Boston
Posted on 2/13/2024
INACTIVE
Klaviyo

1,001-5,000 employees

Growth marketing automation platform
Company Overview
Klaviyo's missions is to help companies retain customers and maximize their ROI. Klaviyo’s data–proven customer platform allows companies to send relevant, well–timed emails and SMS that increase lifetime values.
Consumer Software

Company Stage

N/A

Total Funding

$1.5B

Founded

2012

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

19%

1 year growth

35%

2 year growth

60%
Locations
Cambridge, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Management
Salesforce
Data Analysis
CategoriesNew
Corporate Finance
Financial Planning and Analysis (FP&A)
Risk Management
Finance & Banking
Requirements
  • 7+ years of progressive responsibilities in a SaaS industry.
  • Experience in hiring and developing great teams in billing, AR, operations, finance, or a similar discipline.
  • Intermediate Excel skills
  • Experience using and / or implementing NetSuite
  • Salesforce experience preferred.
  • Ability to influence and partner with business colleagues throughout the organization to solve operational challenges.
  • Experience in solving multiple and complex challenges through critical thinking and cross-functional collaboration.
  • Strong quantitative and analytical skills.
  • Breaks down large, complex, ambiguous goals into manageable pieces for the business.
  • Extremely organized with good project management skills.
  • Comfortable with creating new processes from scratch.
  • Strong attention to detail, can learn quickly and understand big picture concepts.
  • Senior presence with thoughtful, articulate communication style adaptable to the audience.
Responsibilities
  • Coach, mentor, and lead a team of 3 full-time employees and 2 contractors in billing operations.
  • Manage communication with cross-functional teams including Global Technology Solutions, Accounting, Legal, Sales, Customer Success, and Product Management.
  • Implement process improvements to enhance efficiency & drive scalability.
  • Lead and manage billing business processes to ensure SOX compliance from end to end
  • Partner with Global Technology Solutions and Product Managers to help design, support, and upgrade tools to improve customer experience & operations.
  • Represent team in larger cross-team initiatives which involves supporting requirements gathering phase and project launch.
  • Build-out analytics & reporting to measure success through KPI’s and provide visibility to leadership on a weekly, monthly, or quarterly basis.
  • Review monthly billing schedules for accuracy and completeness for our 1,000+ contracted customers during month-end close.
  • Act as the business approver for large customer refunds, discounts, and credit memos requested by the Klaviyo organization.
  • Help drive data management/governance of our contract information and pricing calculation.