Chubb

Global property & casualty insurer

Assistant Telemarketing Manager

Account ExecutivePosted on Nov 11

Full-timeThailandNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in any field is required.
Two to four years of experience managing a sales team is required.
Knowledge of Microsoft Office and call center management tools is required.
Excellent sales and problem-solving skills are required.
Leadership and people-management skills are required.

Responsibilities

Oversee assigned campaign operations, including billed targets, response rates, lead usage, capacity planning, and productivity management.
Support approximately five to six supervisors in sales delivery and daily operations to achieve productivity and quality-assurance targets.
Provide on-the-job technical and soft-skill support to ensure team members are competent and effective in operations.
Ensure team members understand and comply with company policies and customer expectations, including quality control and scripts.
Ensure team members are familiar with product knowledge and program specifications.
Develop supervisors’ management and leadership skills.
Ensure weekly and monthly tracking reports and other sales and revenue figures are updated and accurate.
Monitor productivity and proactively implement actions to improve results.
Review team goals using daily, weekly, and monthly management reports and initiate plans to improve results.
Monitor lead management and staff rostering fairly and effectively, including attendance, and maintain low staff turnover.
Manage telemarketing costs through a billable-hour method.
Prepare monthly reports covering sales performance, call leads, telemarketing activities, and campaign summaries.
Proactively seek feedback from team members to improve sales, service, operational efficiency, and customer satisfaction.
Handle and resolve enquiries escalated by team members as necessary.

Overall responsible for overall campaign operations assigned such as TARP Billed, Response Rate, AARP, Lead Usage, Capacity Planning and productivity management
To support and enable team member (Approx. 5-6 Supervisors) in sales delivery and daily operation to achieve target productivity rate, quality assurance
- To provide on-the-job technical and soft skill support so as to ensure team members are competent and effective in operations
- To ensure all team members understand and comply with the company’s policies and customer’s expectations (QC , Script)
- To ensure that team members are familiar with product knowledge and program specifications
- To develop Supervisor’s management & leadership skills
Reporting & Monitoring

- To ensure weekly and monthly tracking reports and other sales and revenue figures are updated and accurate

- To closely monitor productivity rate and to proactively respond with action items to improve results.

- To review goal for each team based on daily, weekly and monthly management reports and intiate plans to improve results

- To monitor lead management and rostering of staff in an effective and fair manner including attendance / maintain low staff turnover rate.

- To monitor attendance and maintain low staff turnover rate

- To manage TM cost through billable hour method

- To prepare Monthly Report (Sales Performance, Call Leads, Telemarketing Activities, Monthly summary report for campaign activities)

Proactive feedback / enquiries from team member
- To proactively seek feedback to facilitate improvements in sales, service, operations efficiency and customer satisfaction
- To handle and resolve enquiries escalated from team members as necessary

Bachelor’s degree in any field related
Experience in managing sales team for 2-4 years
Knowledge required: MS-Office and call center management tools
Competencies required: excellent sales and problem solving skills and good leadership & people management skills

About the Company

Chubb

Global property & casualty insurer

Chubb is the world’s largest publicly traded property and casualty insurer, offering commercial and personal insurance, reinsurance, life and health products across 54 countries. It underwrites policies by evaluating risk, pricing premiums, and paying claims fairly and promptly when covered events occur. Its breadth of products, extensive distribution, and strong financial position distinguish it from competitors and enable it to serve diverse clients globally. Its goal is to help people and businesses manage risk with clear policy terms and reliable financial protection.

Company size: 10,001+
Company stage: IPO
Headquarters: Zurich, Switzerland
Founded: 1985

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