Captain Waiter/Waitress

Job Description

• Promote and ensure guest satisfaction through prompt, courteous service and strong team leadership, maintaining a positive image in all guest interactions
• Manage floor operations efficiently, ensuring all operating standards align with the Departmental Operations Manual and established service levels
• Assign responsibilities to team members and monitor their performance to maintain service quality and outlet standards
• Maintain the outlet's cleanliness and organisation in both front and back of house areas, liaising with Housekeeping and Stewarding to ensure cleaning schedules are adhered to
• Handle all guest complaints, requests, and enquiries regarding food, beverage, and service with professionalism and discretion
• Oversee inventory management, including monthly and quarterly checks on operating equipment and supplies, and control requisitioning and storage procedures
• Liaise with Kitchen and Beverage departments on daily operations, quality standards, and promotional activities
• Ensure strict adherence to cashiering procedures and financial controls
• Maintain effective working relationships with all departments and contribute to departmental communications meetings
• Undertake reasonable tasks as assigned by the Food and Beverage Department and perform all duties with maximum efficiency and productivity

Qualifications

• Has 3-4 years' experience in 4-5 star Hotel
• High School/Diploma or Degree in vocational hospitality

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21