Senior Technical Support Engineer
AspenTech
Senior Technical Support Engineer
AspenTech
Asset optimization software for process industries
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
Key Responsibilities:
Provide technical support for AspenTech’s Digital Grid Management solutions, addressing challenges related to utility automation and control systems.
Deliver training sessions for customers on AspenTech’s grid management solutions, focusing on how to optimize the software in real-world utility environments.
Assist in pre-sales consultations, helping prospects identify their business challenges and positioning AspenTech products as the ideal solution.
Troubleshoot automation and grid management-related technical issues, working with internal teams to ensure prompt resolutions.
Support the development of customer-focused training materials and industry best practices.
Travel to customer sites as needed, typically less than 25%.
quired Qualifications:
Bachelor’s degree in Electrical Engineering, Systems Engineering, or a related field, or equivalent years of relevant experience. A Master's degree is a plus.
Experience in utility automation, grid management, or control systems.
Familiarity with public utilities, with a strong understanding of automation technologies and industrial processes.
Strong customer-first mindset with the ability to troubleshoot complex technical issues.
Preferred Qualifications:
Experience with AspenTech products or similar advanced software from other vendors is a plus.
Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
Strong interpersonal skills with a commitment to building lasting customer relationships.
Willingness to travel as needed for customer engagements, including international travel (less than 25%).
Candidates with similar skills or experiences may be considered and training may be offered where needed. Applicants will be reviewed for this position as well as similar roles with varying skill requirements and/or years of experience.
AspenTech provides industrial software that optimizes asset design, operations, and maintenance across the full lifecycle for capital-intensive process industries. Its offerings help customers improve efficiency, reduce costs, and boost operational performance by analyzing industrial data, modeling assets and processes, and applying optimization and lifecycle maintenance strategies. The software suite targets chemicals, energy, and engineering & construction, distinguishing itself with a specialized focus on asset optimization for these sectors rather than broad, general-purpose tools. The goal is to help clients maximize asset performance and reduce total operating costs through integrated design, operation, and maintenance solutions.
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