Front Office All-Rounder

Job Description

As a Front Office All Rounder, you will play a key role in ensuring every guest receives a warm welcome and seamless stay. You will work across all front office functions. 

Key Responsibilities

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Manage check-ins and check-outs efficiently and accurately.
• Handle guest enquiries, requests, and complaints with confidence and discretion.
• Provide local knowledge and concierge recommendations.
• Coordinate with Housekeeping, Food & Beverage, Engineering, and other departments to ensure exceptional guest satisfaction.
• Answer telephone and email enquiries promptly and professionally.
• Maintain accurate guest records and ensure compliance with hotel policies.
• Assist with valet, luggage, and guest services during peak periods when required.
• Support the team across all Front Office operations, including occasional night shifts.

Qualifications

• Previous experience in a luxury hotel or premium hospitality environment.
• Exceptional customer service and communication skills.
• The ability to remain calm and professional under pressure.
• Strong attention to detail and excellent organisational skills.
• Victorian RSA

Additional Information

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels