Senior CX Training Professional

As a Customer Experience Training Professional here at Honeywell, you will design and deliver training programs to enhance employee capabilities and drive exceptional customer experiences, aligning with strategic goals.You will report directly to our CX Training Supervisor /Manager and you’ll work out of our Saint Germain en Laye location on a Hybrid work schedule.

Purpose of the Job

Provide technical training to end users & customers (channel partners, system integrators, distributors, etc.) or internal projects & service resources. 

Education Required

Technical Degree in electrical / electronic engineering or similar discipline. 

Software / PC programming experience desirable.

Work Experience

• 5 years working experience as a trainer, technical support engineer or technician in Building Management Systems (BMS)
• 5 years’ or more experience in the Installation / Configuration / Programming of Building Management Systems (BMS)
• Experience on any of the Honeywell Building Automation products or brands or HBS brands (EBI, Temaline, DVM, CPO, Niagara) is considered a strong plus.

Technical Skills 

• Electrical or Electronics Engineering background
• Building Management Systems
  • Saia Burgess Controls (SBC) (Beneficial)
  • Centraline by Honeywell Experience (Beneficial)
  • Niagara (Beneficial)

Behavioural Competencies Required

Highly organised and structured approach, skilled at asking questions and listening to attendee feedback. Customer & solution orientated approach. Pro-active team player and focus on quality and a right first-time approach. 

Language Requirements

• English and French
• Any additional European language is a high plus

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Principal Responsibilities 

• Set up structured training schedules, on a quarterly cycle, to be carried out within the assigned region.
• Attend the relevant train the trainer programmes with the associated resources
• Keep records of all trained participants along with up-to-date contact details that can be used on tech calls and bulletins etc. using the MYHBU LMS platform.  
• Ensure that regular training updates are carried out in conjunction with engineering & offering management.
• Liaise with sales, offering and technical support to ensure that training demands are addressed appropriately, promptly and that up-to-date information is passed to attendees.
• Be proficient in all aspects of the products sold by the company and make sure that all support materials, demonstration, and test equipment are well maintained.
• Verify and test new products/software releases prior to release and ensure that all training programs are updated to reflect the latest product lines. Align to the Entry into Service GDM.
• Keep in contact with key customers through sales to ascertain their training needs, review training requirements and make sure that they are fully conversant with the company’s latest products that is relevant to them.

Principal Networks & Contact Links

Internal 

• Technical Support
• Training Development
• Engineering 
• Apprentices
• Sales 
• Marketing & Offering Teams

External

• Distributors
• Channel Partners
• Consultants
• Specifiers
• End Users

Supervisory Responsibilities

• None

Budgetary Responsibilities

• Keep costs within budget.

Geographic Scope & Travel Requirements

• Scope: Europe
• Travel Requirement – 30% of the time

Key Performance Measures

• Full year-round training schedule
• 95% ISAT (Instructor Satisfaction)
• 95% CSAT (Course Satisfaction)
• Achievement of departments annual G&O’s.