At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company.

As a Senior Product Manager, you will have the opportunity to build industry leading solutions for the commercial subcontracting industry including field service, maintenance management. You will learn about our customers -  their people, organization structures, processes, and what they need from their operations platform. You will work closely with other Product Managers to understand common needs and patterns to create innovative solutions and workflows  that solve for multiple use cases across personas.  You will be expected to meet KPIs metrics that are customer driven. 

What you will do:

Drive the product vision and roadmap for our Service  and Customer Experience domain, working closely with a team of engineers, designers, QA, and data engineers for execution 

• Engage with customers of various types and sizes to understand their needs and validate solutions
• Help our customers serve their customers better by streamlining service workflows, managing end-customer preferences, and delivering a best in class service experience through communications and access to property information on our customer portal
• Challenge traditional approaches and conceptualize cutting edge solutions with AI and ML 
• Work closely with other Product Managers, Customer Success, and Sales team members to understand priorities and align the roadmap with business objectives
• Communicate priorities and feature  releases company wide for visibility. Work directly with early adopter customers for Beta Testing and feedback, and work closely with the Customer Success team for wider rollouts
• Own CSAT and feature adoption KPIs, as well as KPIs that measure efficiency gained for our customers

What we look for:

• Mission driven individuals, who are motivated by complex challenges
• At least 3+ years of experience in product management in a SAAS or similar startup environment
• Experience in a technical environment, basic SQL skills, and proficiency with analytics tools
• MBA with experience in B2B Software products, or Bachelor’s degree in Computer Science, Engineering, or related technical field
• Strong understanding of agile development methodologies and experience working in an agile environment
• Excellent communication skills and ability to collaborate effectively with cross-functional teams
• Strong analytical skills and ability to use data to inform product decisions

Bonus:

• You have experience in and around the speciality contractor or construction world
• You have experience with products that field service and external communication features through Email and SMS
• Knowledge of Accounting concepts and systems 
• Familiarity with Salesforce, JIRA, Slack, Confluence

What we offer:

• Competitive salary and stock options
• A comprehensive benefits package
• This is a hybrid work for our office in Toronto. (3 times per week in office)
• Unlimited PTO
• Company events like BBQs and team-building activities, both in-person and virtual
• Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

About BuildOps

BuildOps is a fast-paced, high-growth startup, committed to transforming a $30-billion industry through our all-in-one platform. Leveraging the latest technology, we’re taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business.

Our co-founders have over a decade of experience in both construction and SaaS technology, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful startup exits, including a $1.2 billion acquisition.

BuildOps has raised multiple rounds of funding from some of the largest and most reputable Venture Capital firms, including Founders Fund, Fika Ventures, and Greenspring Associates.

Forbes Magazine
“BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience. Rather than focusing on large projects, or catering to owners, they look to the needs of technician-heavy subcontracting firms working in the commercial space.”

TechCrunch
“The new financing will be used to support the company’s continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees.”

Crunchbase
In a statement, [former NFL superstar] Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America’s working class… “I just love the idea of making their lives far easier and better,” he said. With BuildOps, “you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more.”

Wall Street Journal [Paywall]
BuildOps, the Santa Monica, California, startup that provides software for real estate subcontractors was seeded with $5.8 million in funding from investors including Fika Ventures, MetaProp VC, Global Founders Capital, CrossCut Ventures, TenOneTen, IGSB, 1984 Ventures, Liquid 2 Ventures and Ground Up Ventures.