About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here. 

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

What You’ll Do

• Assist with all IT issues by supporting our internal end users on-site in Boston and remotely supporting end users in Virginia and the UK.
• Deliver white glove customer service while triaging IT tickets and resolving technical issues for employees and contractors.
• Utilize excellent communication skills to partner with stakeholders, resolve technical issues, and collaborate with our IT, Infrastructure, and InfoSec teams.

What You’ll Bring

• 1-2 years of experience in IT and eager to learn.
• Ability to be onsite in our Boston office 2 days per week
•  Strong Mac and Windows skills: you know your way around the fringe features of each OS and know multiple ways of solving common issues.
• Experience supporting Mac, Windows, and Chrome enterprise environments.
• Knowledge of Google Workspace and other SaaS administration.
• Excellent analytical and troubleshooting skills, with attention to detail.
• Exceptional verbal and written communication skills.
• The ability to triage, and to re-prioritize on the fly when things come up.
• A collaborative, thoughtful, friendly approach to customer service: as an IT engineer, you’re eager to help an end user in need, however complex (or simple!) the problem might be.
• The willingness to pitch in, whether snaking cables through walls, fixing keyboards, or contributing to challenging technical projects.
• Last, but not least, a desire to learn different technologies and expand your skill set.

For extra credit... 

• A fundamental understanding of networking, Wi-Fi, and servers: we want to hear about any and all hands-on experience you have here.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].