UCSF

Public health sciences university in San Francisco

Investigations Coordinator

Regulatory Compliance & EthicsConfirmed live in the last 24 hours

Full-timeSan Francisco, CA, USA$125k

About the Job

Requirements

A bachelor's degree in a related area, or equivalent experience or training.
At least three years of experience working in the ethics and compliance profession.
At least three years of related experience.
Advanced knowledge of the ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards.
Broad knowledge of university ethics and compliance policies, procedures and programs, and applicable state and federal employment laws.
Experience spotting issues, analyzing information, and identifying issues or concerns in fact patterns.
Experience applying laws and policy standards in investigation or fact-finding processes.
Ability to define problems, collect data, ascertain facts, and draw valid conclusions based on evidence.
Ability to extract, verify, compile, and develop recommendations related to ethics and compliance programs, issues, policies, and procedures.
Analytical, legal writing, or technical writing skills to produce soundly reasoned, accurate, and useful reports or summaries.
Ability to present complex information clearly and concisely in writing and verbally for leadership presentation or review.
Ability to interview people, elicit their cooperation and confidence, obtain relevant information, interpret responses, and determine relevant facts.
Interpersonal, verbal, and written communication and problem-solving skills, and ability to collaborate with diverse groups and all levels of university personnel, including management and faculty, and facilitate agreement on issues and corrective actions.
Demonstrated critical decision-making and reasoning ability.
Demonstrated ability to handle extremely difficult, sensitive, or volatile situations and individuals effectively.
Strong project management skills, including planning, overseeing progress for timely completion, and communicating progress with stakeholders.
Proficiency in Microsoft Office Suite.

Responsibilities

Coordinate, triage, and process complaints received by UCSF’s Whistleblower Program in accordance with Investigations Unit standard operating procedures.
Identify and analyze allegations, assess them, and recommend complaint assignment or referral.
Maintain the case management system for investigators and other UCSF stakeholders, ensuring accurate reporting and system administration.
Follow up with investigators and UCSF stakeholders to ensure accurate recordkeeping of assigned matters.
Assist the manager with complaint-data analytics and reporting.
Promote understanding and awareness of the UCSF Whistleblower Program.
When workload permits, investigate allegations of improper governmental activities, including fraud, retaliation, abusive conduct, and other policy violations.
Respond to requests for information.
Receive whistleblower complaints and perform policy analyses to assess them.
Recommend complaint triage to the Locally Designated Official with support from the Investigations Unit Manager.
Liaise with stakeholders to support complaint triage and coordination.
Conduct intake interviews and gather preliminary evidence from parties and stakeholders to ensure appropriate assignment or referral of allegations.
Maintain accurate and appropriate documentation of assessments, triage, case assignments, and dispositions, including closed cases requiring corrective action by management, in EthicsPoint and i-Group databases.
Train, advise, and assist others in database use and maintenance.
Administer the investigations case management system, including data analytics and reporting.
Coordinate, organize, and schedule i-Group meetings; create agendas with i-Group members for key discussion points; and support the Locally Designated Official.
Prepare reports for dissemination to the i-Group and senior leadership.
Respond to and investigate simple to moderately complex, highly sensitive UCSF complaints involving policy violations, including improper governmental activities and retaliation.
Conduct assigned investigations by developing investigative plans, contacting identified witnesses, documenting investigative steps, and maintaining detailed records.
Assist in assessing complaint referrals and provide input on defining investigation scope.
Obtain legal opinions when appropriate to inform investigative activities.
Prepare comprehensive, factually accurate internal investigative reports in accordance with university standards.
Provide investigation updates and findings, as appropriate, to UCSF stakeholders, management, staff, and parties.
Refer non-policy-violation issues identified during investigations to appropriate university officials.
Oversee ongoing development and improvement of case data collection and reporting and suggest improvements to complaint triage processes.
Keep abreast of whistleblower program and hotline best practices and identify and recommend process improvements.
Participate in committees, task forces, or meetings with management and UCSF stakeholders on novel issues or issues with little precedent that require expedient and diplomatic action.
Liaise with investigators and whistleblower program administrators at other locations, including collaborating with the Office of the President and other location colleagues on complex system-wide issues with significant impact.
Keep abreast of investigation-technique best practices and apply them at each stage of investigations in alignment with university policy, with assistance from the manager.
Perform other duties as assigned.

Desired Qualifications

Professional certifications applicable to job responsibilities, including AWI-CH or Certified Fraud Examiner.
Knowledge of or experience operating or administering an information database.
Demonstrated experience with complaint triage, coordination, and assessment.
At least three years of experience with direct responsibility for conducting workplace investigations.
Work experience assessing complaint allegations and conducting investigations in public-sector, higher-education, or health-care settings, and responding to complaints filed with external agencies.

Job Summary: (This is a flexible position with an onsite requirement 2 times a year per operational needs)

Involves oversight of the key compliance related activities affecting the ongoing establishment and maintenance of a culture of compliance. Includes participation in compliance governance, development and implementation of policies and procedures, training and education, communication and reporting, internal monitoring, and auditing. Recommends response, prevention, and disciplinary standards for compliance issues. Ensures alignment with applicable laws, regulations, policies and ethical standards of the organization. Activities include the coordination and triage of complaints of potential allegations of improper behavior, "whistleblowing," and improper governmental activities.

Under the supervision of the Investigations Unit Manager, this individual works closely with the Investigations Unit to:

Coordinate, triage, and process complaints received by UCSF’s Whistleblower Program in accordance with Investigations Unit’s Standard Operating Procedures
Identify and analyze allegations, make assessments and recommend assignment and/or referral of complaint allegations
Maintain a case management system for investigators and other UCSF stakeholders, including ensuring accurate reporting and system administration.
Follow-up with investigators and UCSF stakeholders to ensure accurate recordkeeping of assigned matters
Assist Manager with data analytics and reporting of complaint data
Promote understanding and awareness of the UCSF Whistleblower Program
When workload permits, conduct investigations of allegations of improper governmental activities, including but not limited to fraud, retaliation, abusive conduct and other policy violations
Respond to requests for information
Perform other duties as assigned

Department Description:

The Office of Ethics and Compliance (OEC) collaborates with the UCSF community and senior leadership to provide oversight and guidance to compliance functions across the enterprise. Our mission is to foster a culture of compliance, which leads to compliant and ethical behavior across all university functions and activities. The OEC organization includes the following units: Investigations; Conflict of Interest; Export Control; Regulatory Support; and Research Integrity.

Required Qualifications:

Bachelor's degree in related area and / or equivalent experience / training
Minimum three years’ experience working in the ethics and compliance profession
Minimum 3+ years of related experience
Advanced knowledge of ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards
Broad knowledge of University ethics and compliance policies, procedures and programs, applicable state and federal employment laws
Experience issue spotting, analyzing information, identifying issues or concerns in fact patterns
Experience applying laws and policy standards in investigation or fact-finding processes
Ability to define problems, collect data, ascertain facts, and draw valid conclusions based on evidence
Ability to extract, verify, compile and develop recommendations related to ethics and compliance programs, issues, policies and procedures
Excellent analytical, legal writing, and/or technical writing skills resulting in soundly-reasoned, accurate, useful reports and/or summaries
Ability to present complex information in a clear and concise manner both in writing and verbally for presentation to or review by leadership.
Ability to interview and elicit cooperation and confidence of interviewees to obtain relevant information, interpret responses, and determine relevant facts
Excellent interpersonal (i.e. verbal and written communications) and problem solving skills and ability to work collaboratively with diverse groups, including all levels of University personnel, including management and faculty, and to facilitate agreement on issues and corrective actions
Demonstrated experience in critical decision making and reasoning ability
Demonstrated ability to handle extremely difficult, sensitive and/or volatile situations/individuals effectively
Strong project management skills including planning, overseeing progress to ensure timely completion, and communicating progress with stakeholders
Computer Skills: Proficient in MS Office Suite

Preferred Qualifications:

Professional certification(s) applicable to job responsibilities, including, but not limited to AWI-CH and/or Certified Fraud Examiner
Knowledge/Experience operating or being an administrator of an information database
Demonstrated experience with complaint triage, coordination, and assessment.
3+ years of experience with direct responsibility conducting workplace investigations
Work experience to include assessing complaint allegations and conducting investigations in the public sector, higher education, and/or health care settings as well as responding to complaints filed with external agencies.

% of time	Essential Function (Yes/No)	Key Responsibilities (To be completed by Supervisor)
70%	Yes	Complaint Assessment and Triage – Receives whistleblower complaints and performs policy analyses to assess complaints brought forth through the Whistleblower Program Makes recommendations for triaging complaints to the Locally Designated Official (LDO) with the support of Investigations Unit Manager. Liases with stakeholders in support of complaint triage and coordination. Conducts intake interviews and gathers preliminary evidence from parties and stakeholders to ensure appropriate assignment and/or referral of complaint allegations. Maintains and ensures accurate and appropriate documentation of assessments, triage, case assignments, dispositions, including closed cases that require corrective action by management on EthicsPoint and i-Group databases Trains, advises and assists others in the use and maintenance of the database. Administers the investigations case management system, including data analytics and reporting
10%	Yes	Investigations Workgroup (i-Group) Facilitation and Reporting – Coordinates, organizes and schedules i-Group meetings. Creates the agenda in coordination with i-Group members for key discussion points. Provides support to the Locally Designated Official. Prepares reports for dissemination to the i-Group and senior leadership
10%	Yes	Conducts Workplace Investigations – Responds to and investigates simple to moderately complex and highly sensitive UCSF complaints of violations of policies that include, but are not limited to, improper governmental activities and retaliation. Under the supervision of the Investigations Unit Manager: Works to effectively conduct assigned investigations (including but not limited to developing an investigative plan, contacting identified witnesses, documenting the investigative steps and maintaining detailed records). Assists in assessing complaint referrals and provides input in defining the scope of the investigation. Obtains legal opinions when appropriate to inform investigative activities. Prepares comprehensive and factually accurate internal investigative reports in accordance with university standards. Interacts with and provides UCSF stakeholders, management, staff and parties, as appropriate, investigation updates and finding. Refers non-policy violation issues identified during the course of an investigation to appropriate University officials.
5%	Yes	Process Improvement Activities – Oversees on-going development and improvement of data collection and reporting on cases and makes suggestions on how to improve complaint triage processes. Keeps abreast of best practices of whistleblower programs/hotlines and identifies and recommends process improvements. Participates in committees, task forces or meetings with management and other UCSF stakeholders regarding issues that are novel or with little precedence, requiring expedient and diplomatic action. Liases with investigators and whistleblower program administrators from other locations, including collaboration with the Office of the President and other location colleagues to address complex system-wide issues with significant impact. Keeps abreast of best practices of investigation techniques and utilizes this knowledge during each stage of the investigation process in alignment with University policy with assistance from Manager.
5%	Yes	Other Duties as Assigned
100%

Budgeted Job Salary Range: 125,000

About the Company

UCSF

Public health sciences university in San Francisco

UC San Francisco is a public research university in San Francisco focused solely on health sciences, combining professional education with biomedical research and patient care. Its schools of dentistry, medicine, nursing and pharmacy train clinicians and scientists, while teams investigate cancer, immunology, genomics and neuroscience. UCSF Medical Center and Benioff Children's Hospitals connect clinical care with faculty research and training, and university clinics serve patients across Northern California. Founded in 1864, UCSF is the University of California campus dedicated to graduate and professional education and biomedical research, based in San Francisco.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1864

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