Level 2 Technology Support Specialist
About the job
- Three to five years in a helpdesk, managed service provider (MSP), or technical support role.
- Solid troubleshooting skills in Windows, macOS, and Linux, including basic-to-intermediate Linux knowledge.
- Confidence with Microsoft 365 and Azure Active Directory administration tasks.
- Strong understanding of networking fundamentals, including DNS, DHCP, IP addressing, Wi-Fi, VLANs, and VPNs.
- Experience supporting remote workers.
- Familiarity with printers, scanners, and peripherals.
- Strong written and verbal communication skills.
- Ability to lift up to 60 pounds and travel locally.
- Valid driver's license and reliable transportation.
- Troubleshoot and resolve Level 2 issues across Windows, macOS, and Linux.
- Close 8 to 10 tickets per day.
- Support Microsoft 365, Azure Active Directory, and common small and medium-sized business infrastructure.
- Diagnose network issues involving DHCP, DNS, VLANs, VPNs, and Wi-Fi.
- Configure and deploy desktops, laptops, and small office hardware.
- Assist with onboarding and offboarding.
- Perform patching, updates, and maintenance following standard operating procedures.
- Escalate issues when appropriate.
- Travel to client locations as needed.
- Communicate clearly with technical and non-technical users and keep clients informed during issue resolution.
- Provide friendly, professional customer service.
- Document work thoroughly and stay within established processes.
- Maintain accurate records, inventory, and ticket notes.
- Participate in an on-call rotation.
- CompTIA A+, Network+, or equivalent certifications.
- Microsoft 365 or Azure certifications.
- Experience with remote monitoring and management (RMM) or professional services automation (PSA) tools.
- Basic scripting familiarity with PowerShell or Bash.
- Prior MSP experience.
About the company
Alcala Consulting manages a company’s IT needs so clients can focus on their core business. It provides 24/7 technical support and covers areas like business continuity, cloud computing, and security. Its service works through experienced, certified staff who monitor, support, and secure a company’s IT systems, offering free consultations to start. This makes IT concerns less burdensome by handling monitoring, protection, and recovery, so business operations stay available and secure. Compared with competitors, Alcala Consulting emphasizes round-the-clock support, a broad scope of IT services, and free initial consultations to help companies assess their needs. The company’s goal is to keep clients’ technology reliable and secure, enabling them to concentrate on growing their business.
Company Size
1-10
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
1997
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Simplify's Take
What believers are saying
- August 2026 website updates show active investment in cloud migration planning and cybersecurity strategy.
- September 11, 2026 IT consulting page adds vendor selection, contract negotiation, and AI automation.
- The Pasadena Chamber directory and 29-year history reinforce local trust and referrals.
What critics are saying
- A forty-mile Pasadena radius confines growth to one metro and concentrates revenue risk.
- Larger Los Angeles MSPs bundle Microsoft 365, security, and cloud migration faster and cheaper.
- One ransomware outage or major client loss can cripple a small 24/7 support shop.
What makes Alcala Consulting unique
- Since 1997, Pasadena-based Alcala pairs managed IT, cybersecurity, CMMC compliance, consulting, and AI automation.
- Its 2026 pages promise remote-first support and same-day onsite response within forty miles.
- It targets specific LA niches including manufacturing, CPAs, nonprofits, architecture, and engineering.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Vacation
- 401(k) Company Match
- Paid Holidays
- Professional Development Budget