Full-Time

Strategic Account Manager

Food & Beverage Vertical

Posted on 6/13/2024

Square

Square

10,001+ employees

Economic empowerment through inclusive technology

Consulting
Energy
Social Impact
Financial Services
Consumer Goods

Senior

Remote in USA

Required Skills
Sales
Communications
Segment
Requirements
  • 4+ years relevant Account Management experience
  • Experience managing, retaining and growing a book of business
  • Consistent over-performance on key sales or customer success metrics
  • Remarkable discovery skills with customers
  • A technical solutioning framework, including the ability to conduct requirements gathering
  • Proven experience managing multiple projects internally with engineering, product and finance teams
  • Contract and/or pricing negotiations experience with external senior stakeholders
  • Excellent written and verbal communication skills
  • Creative and strategic problem-solving capabilities, resolving issues and tackling opportunities with no playbook
  • Food and beverage industry and/or restaurant technology experience is preferred
Responsibilities
  • Manage a book of 50 Strategic Food & Beverage Sellers
  • Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
  • Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
  • Act as a consultant and partner to high-value restaurant sellers to accomplish their goals
  • Partner with Strategic Account Executives on high-growth deals
  • Negotiate pricing for use-case expansion and retention of your sellers
  • Conduct quarterly business reviews
  • Serve as the voice of the upmarket seller with Product Teams
  • Provide white glove client service and troubleshooting to ensure resolution of seller issues
  • Inform operations and program design for this segment at scale

Block is a company deeply invested in economic empowerment through its innovative use of technology across multiple disciplines, including financial forecasting, system security, and inclusive People policies. This multifaceted approach not only fosters an inclusive workplace but also promotes continual learning and growth among its employees, making it a leader in nurturing and implementing new initiatives in its industry.

Company Stage

IPO

Total Funding

$601.2M

Headquarters

Oakland, California

Founded

2009

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

2%

2 year growth

15%
INACTIVE