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Teleperformance

Outsourced customer experience management services

HR Tools Analyst

HR Operations & CoordinationConfirmed live in the last 24 hours
Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

  • The role typically requires knowledge acquired from a professional or university degree and approximately 1–2 years of practical professional experience in a particular area.
  • The incumbent is expected to be fully proficient in executing established standards and to work independently within set frameworks and procedures.
  • The incumbent is expected to develop their knowledge, share best practices, and develop relevant and appropriate solutions.

Responsibilities

  • Process employee information and maintain employee records in the human resources information system.
  • Prepare statistical summaries and special reports from the human resources information system involving skills, pay grade, performance data, payroll information, and other employee records.
  • Ensure the accuracy of human resources information entered into the system and test new system features as they are implemented to verify the accuracy of human resources procedures.
  • Continuously improve day-to-day activities and processes.
  • The position may serve as a formal team leader of more junior co-workers and may set day-to-day operational objectives.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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