Director of Platforms Operating Model - Product Management

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We’re seeking a future team member for the role of Director POM Management (Product Owner – EMEA ETF Fund Accounting) to join our EMEA Fund Accounting product team. This role is based in Dublin, Ireland.

In this role, you’ll make an impact in the following ways:

• Define and communicate a clear product vision aligned to EMEA ETF servicing and fund accounting needs, ensuring capabilities support accurate, timely, and controlled ETF operations across daily NAV, basket processing, create/redeem activity, and client outcomes.
• Build and maintain a multi-quarter roadmap balancing client priorities, regulatory requirements, operational efficiency, exchange and market ecosystem dependencies, and risk controls; translate strategy into well-structured epics, features, and user stories with crisp acceptance criteria and measurable outcomes.
• Own and prioritize the backlog to maximize value; lead backlog refinement, sprint planning, and review ceremonies with Engineering and Operations; ensure stories meet “definition of ready” and increments meet “definition of done,” including testing, resiliency, and control requirements.
• Represent ETF operating model requirements in product decisions, including creation/redemption workflows, basket composition and dissemination, AP/market maker interactions, intraday NAV/IIV support, cash and in-kind processing, and oversight of primary and secondary market event impacts.
• Incorporate ETF-specific operational scenarios such as index changes, rebalances, corporate actions, market holidays, exchange-specific considerations, and high-volume event days into product design, readiness planning, and control frameworks.
• Partner with upstream and downstream teams across custody, pricing, data sourcing, portfolio accounting, transfer agency, fund administration, distribution, tax, and financial reporting to enable end-to-end straight-through processing (STP) and robust control coverage across the ETF lifecycle.
• Serve as the primary contact for Operations, Technology, Client Service, Product, and Risk/Compliance stakeholders across EMEA; run demos, capture feedback, and drive adoption and training for new ETF capabilities; communicate release plans, milestones, and impacts at appropriate cadences.
• Coordinate release readiness (UAT, regression, production checklists, runbooks) with Technology and Operations; embed ETF-specific control requirements into product design, including basket validation, authorized participant activity oversight, intraday data quality monitoring, reconciliations, entitlements, and auditability.
• Track and improve performance using KPIs (e.g., NAV timeliness, basket accuracy, create/redeem processing timeliness, intraday data quality, break rates, cycle time, defect escape rate, and adoption); identify and manage cross-team dependencies; proactively surface risks, mitigation plans, and escalation paths.

To be successful in this role, we’re seeking the following:

• Experience in product ownership or business/product analysis within financial services; including experience focused on fund accounting, ETF servicing, or broader asset servicing.
• Strong working knowledge of ETF operating models, including creation/redemption processes, baskets, AP and market maker ecosystem, intraday NAV/IIV considerations, exchange/trading impacts, index events, and related fund accounting processes.
• Strong understanding of core fund accounting disciplines such as NAV production, pricing, corporate actions, reconciliation, financial reporting, and the operational nuances of ETF structures in EMEA markets.
• Proven success owning a backlog and delivering complex builds in an agile environment; ability to write high-quality user stories and acceptance criteria; familiarity with agile tooling (e.g., Jira or similar).
• Comfort with data and systems integration concepts, including APIs, reference and pricing data, intraday data flows, reconciliation, and reporting.
• Excellent stakeholder management, communication, and decision-making skills; able to balance client, operations, technology, product, and risk perspectives in a fast-paced ETF environment.
• Bachelor’s degree in Business, Finance, Accounting, Technology, or related field; advanced degree or professional certifications (e.g., CSPO/PSPO) are a plus.