Full-Time

Customer Support Specialist I

Posted on 6/27/2024

Skilljar

Skilljar

51-200 employees

Customer education platform for training programs

Compensation Overview

$38.2k - $47k/yr

+ Bonus + Equity Grants

Entry

Remote in USA

Requires someone to work pacific time hours, generally between 8 AM - 5 PM.

Category
Customer Experience & Support
Customer Support
Required Skills
Agile
Communications
Requirements
  • At least 1 year of experience in a customer-facing support role supporting a technical product
  • Ability to multi-task and effectively prioritize incoming customer requests
  • Effective verbal and written communication skills
  • Experience working with HTML, CSS, and Javascript is highly preferred
Responsibilities
  • Serve as a contact for customer-facing support and technical requests
  • Own product-related inquiries through to resolution
  • Support Customer Success team with technical configuration and integration set up
  • Tackle technical issues in partnership with Services and Support Engineers
  • Contribute to the creation of customer and internal-facing help documentation
  • Help build and update processes as needed
  • Collect customer product requests and drive agile prioritization through development process

Skilljar provides a platform for businesses to create and manage training programs aimed at educating their customers. The platform allows users to design training modules, track the progress of participants, and evaluate the effectiveness of the training through a detailed dashboard. Skilljar operates on a subscription model, offering different pricing tiers that provide various features and access levels. What sets Skilljar apart from its competitors is its focus on customer onboarding and ongoing education, which helps improve user engagement and satisfaction. The main goal of Skilljar is to ensure user success by equipping customers with the knowledge they need to effectively use a company's products or services.

Company Size

51-200

Company Stage

Series B

Total Funding

$53.1M

Headquarters

Seattle, Washington

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Gainsight's acquisition enhances Skilljar's AI capabilities for personalized learning experiences.
  • The rise of remote work increases demand for scalable LMS solutions like Skilljar.
  • Growing emphasis on customer education as a revenue strategy benefits Skilljar's offerings.

What critics are saying

  • Integration challenges with Gainsight could disrupt service delivery or customer satisfaction.
  • The acquisition may shift company culture, potentially alienating existing Skilljar customers.
  • Intensifying competition in the LMS market could impact Skilljar's market share.

What makes Skilljar unique

  • Skilljar is purpose-built for external education, focusing on customer and partner training.
  • The platform integrates seamlessly with CRM and marketing tools for data-driven insights.
  • Skilljar's subscription model offers tiered pricing for varying access and features.

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Benefits

Comprehensive medical coverage

Flexible PTO

Remote work option

401k

Stock options

EAP

Monthly technology reimbursement

Home office reimbursement

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

-2%

2 year growth

1%
PR Times
Apr 3rd, 2025
Gainsight Acquires Skilljar for Enhanced Learning

Gainsight, a leading customer success platform, announced its acquisition of Skilljar, a prominent LMS company specializing in external training, on April 2, 2025. This acquisition aims to enhance customer learning delivery by integrating Skilljar's AI technology to create personalized learning experiences. Gainsight plans to leverage this to support revenue growth and customer success. The collaboration will offer seamless learning experiences across various customer touchpoints, transforming education into a revenue source.

GlobeNewswire
Apr 2nd, 2025
Gainsight Acquires Skilljar for Learning Integration

Gainsight has acquired Skilljar, a leading Learning Management Software provider, to enhance its Customer Success platform. This acquisition aims to integrate learning into daily workflows using AI, offering personalized, scalable training solutions. The combined platform, Skilljar by Gainsight, will support enterprise-grade scalability and seamless integration with CRM and CS tools, driving engagement and revenue. Gainsight will continue to support Skilljar's 400+ customers, including LinkedIn and Verizon.

PRWeb
Jun 22nd, 2022
Skilljar Launches 2022 Customer Education Benchmarks And Trends...

Download the 2022 Customer Education Benchmarks and Trends Report to uncover trends in budgets, content formats, monetization strategies, and more! “Trained customers are your best customers because they are more satisfied, renew more often, and cost less to support. Companies who deeply value their customers are ramping up their investments in order to drive better business outcomes.” - Sandi Lin, CEO and Co-Founder of Skilljar. Skilljar, the recognized leader in software that powers customer and partner training, today announced the launch of their 2022 Customer Education Benchmarks and Trends Report. According to the report, companies are demonstrating the value of their customer education programs by driving strategic business outcomes such as faster time to value, increased customer retention, and higher customer satisfaction

Finsmes
Oct 6th, 2020
Skilljar Raises $33M in Series B Funding

Skilljar, a Seattle, WA-based Customer Education Platform, raised $33m in Series B funding. The round was led by Insight Partners with participation from existing investors Mayfield, Trilogy Equity Partners, and Shasta Ventures. As part of the financing, Jonathan Rosenbaum, Vice President at Insight Partners, will join Skilljar’s Board of Directors. The company intends to use […]

GeekWire
Oct 6th, 2020
Seattle startup Skilljar raises $33M as pandemic sparks demand for its customer education software

The third time really has been a charm for Sandi Lin and Jason Stewart.

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