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Henry Ford Health

Academic medical center delivering comprehensive healthcare

Financial Navigator - Revenue Cycle

Clinical Support & Patient AdministrationUpdated on Nov 12
Full-timeDetroit, MI, USANo salary listedHybrid

About the Job

Requirements

  • A high school diploma or GED equivalent is required.
  • At least 2 years of experience in patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting is required.
  • Strong mathematical and computational abilities for account balance estimations, payment applications, and contractual obligation calculations are required.
  • Clear and effective verbal communication is required.
  • Proficiency in reading, writing, and spelling is required.
  • Ability to visually proofread typed work for accuracy is required.
  • Telephone communication skills with patients, families, insurance companies, and departments are required.
  • Customer service expertise and the ability to handle sensitive information professionally, confidentially, and empathetically are required.
  • Ability to quickly assess and respond appropriately to emergency situations is required.
  • Comprehension of medical terminology is required.
  • Analytical and problem-solving skills to resolve complex issues using mathematical, scientific, or technical principles are required.
  • Strong multitasking capabilities are required.
  • Ability to work independently and manage an individual workload to meet productivity standards is required.
  • Understanding and commitment to maintaining patient privacy and confidentiality are required.
  • Ability to establish positive rapport with patients, families, and financial assistance programs is required.

Responsibilities

  • Assist uninsured, under-insured, and insured patients or guarantors with financial obligations for prior and current care.
  • Discuss financial matters with patients and families to obtain accurate and comprehensive financial information.
  • Connect with patients to support successful resolution of financial obligations, including prior balances.
  • Coordinate with insurance carriers to determine healthcare coverage and options.
  • Advise patients about available financial assistance programs and assist families in completing applications.
  • Collaborate with physicians and other healthcare providers to determine long-term care needs.
  • Coordinate activities with clinics and hospital departments.

Desired Qualifications

  • An associate degree with coursework in mathematics, accounting, and computer science is preferred.
  • Additional coursework in accounting, computers, financial counseling, and medical terminology is preferred.
  • Familiarity with managed care and referral/pre-certification procedures is preferred.
  • Knowledge of Federal, State, and County program rules and regulations is preferred.
  • Understanding of payer requirements and contracts is preferred.
  • Ability to analyze and interpret HFHS support applications, IRS materials, credit reports, and payer regulations is preferred.
  • Experience formulating appropriate and prompt action sequences to resolve patient questions and concerns is preferred.
  • Global knowledge of insurance/managed care requirements, hospital policies, and procedures is preferred.
  • A detail-oriented, quality-focused approach and strong problem-solving judgment are preferred.
  • Ability to interpret data and take appropriate action in varying circumstances is preferred.
  • Capacity to serve as a resource to others is preferred.
  • Bilingual capabilities, as appropriate to the work site, are preferred.
  • Availability for a varied schedule, potentially including weekend and evening coverage, is preferred.

About the Company

Henry Ford Health

Academic medical center delivering comprehensive healthcare

Henry Ford Health operates a large Michigan health system that provides a full range of medical services through 13 acute-care hospitals, behavioral health facilities, home health, virtual care, pharmacy, eye care, and more, along with health insurance and related retail. It delivers care via a network of hospitals and clinics offering primary, preventive, specialty, surgical, and rehabilitative services, with options for in-person and virtual visits, while also supporting research and education to improve treatments. The system stands out as one of Michigan’s largest and most diverse employers with over 50,000 team members and more than 550 sites, and it is repeatedly recognized for excellence in cancer, cardiology, neurology, orthopedics, and multi-organ transplants, underpinned by strong research funding. Its goal is to partner with patients and communities to provide high-quality care, advance medical research, and educate the next generation of health professionals.

Company size
10,001+
Company stage
Grant
Total funding
$40.3M
Headquarters
Detroit, MI
Founded
1915

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