Japan Country Lead
No salary listed
Expert
Tokyo, Japan
In Person
Facilities OperationsFacilities Management
About the job
Requirements
- Significant experience in Integrated Facilities Management, Facilities Management, or a related field.
- Experience leading multi-site operations and geographically dispersed teams.
- Strong client, people, financial, vendor, and operational management experience.
- Experience overseeing both Hard and Soft Services.
- Practical knowledge of building services, Environmental, Health and Safety, risk management, audits, and corrective actions.
- Understanding of Good Manufacturing Practice-related facilities requirements, including cleaning, pest control, quality documentation, and vendor controls.
- Experience in succession planning, knowledge transfer, workload improvement, or process simplification.
- Professional-level Japanese and business-level English.
- Ability to assess safety, Good Manufacturing Practice, quality, technical, financial, and business-continuity risks.
- Ability to simplify complex requirements and establish clear priorities.
- Ability to challenge vendor proposals and involve qualified specialists when required.
Responsibilities
- Lead Integrated Facilities Management services and represent the Japan team in client and regional forums.
- Maintain client relationships and lead operational and business reviews.
- Manage service quality, key performance indicators, service-level agreements, budgets, savings, compliance, and risk.
- Translate client and regional requirements into priorities and actions.
- Identify operational risks, resource gaps, and improvement opportunities.
- Deliver measurable improvements in quality, efficiency, service stability, and client value.
- Lead the team to improve workplace experience.
- Lead, coach, and develop the Japan team and relevant service partners.
- Establish clear responsibilities, priorities, decision authority, and escalation routes.
- Maintain regular site engagement and conduct visits based on risk and business need.
- Provide practical support to Commercial, Research and Development, and manufacturing sites across Japan.
- Strengthen cross-site collaboration, onboarding, handovers, cross-training, and backup coverage.
- Build site capability and independence rather than routinely replacing onsite responsibilities.
- Own Japan account budget planning, forecasting, cost control, savings delivery, and accurate financial reporting.
- Interpret budget tracking, actual spend, commitments, accruals, and variance drivers; reconcile inconsistencies and lead corrective actions to maintain reliable budget control.
- Oversee the Corrigo process and work-order lifecycle, ensuring vendor work orders are created, approved, dispatched, completed, invoiced, and closed accurately and on time.
- Align Corrigo work-order status, vendor invoices, cost trackers, forecasts, and finance reporting to improve spend visibility and prevent process or payment delays.
- Partner with Finance, site teams, and vendors to address root causes, improve forecast accuracy, and support sound commercial decisions.
- Oversee Hard and Soft Services in line with client, contractual, regulatory, GxP, and site requirements.
- Manage vendors, contracts, service levels, technical performance, and preventive improvement.
- Maintain appropriate procedures, work controls, documentation, and escalation processes.
- Provide country-level oversight of Environmental, Health and Safety and Hard Services.
- At manufacturing sites, work with Quality, Manufacturing, Engineering, and Environmental, Health and Safety teams to ensure facilities services support product quality, contamination control, and manufacturing continuity.
- Oversee relevant Good Manufacturing Practice-related facilities services, including cleaning, pest control, HVAC, utilities, facility maintenance, and associated vendor activities.
- Support audit readiness through appropriate procedures, specifications, quality agreements, work records, change controls, and action tracking.
- Ensure significant incidents, audit findings, technical failures, and recurring issues receive appropriate root-cause review and corrective action.
- Engage qualified specialists when technical, Environmental, Health and Safety, or quality decisions require specialist expertise.
- Lead succession and knowledge transfer for critical Environmental, Health and Safety and Hard Services responsibilities.
- Reduce dependency on individual specialists through documentation, cross-training, and backup arrangements.
- Maintain operational continuity during vacancies, transitions, and temporary resource gaps.
- Regularly review team workload, overtime, priorities, responsibilities, and resource allocation.
- Reduce duplicated work, unnecessary reporting, rework, inefficient meetings, and low-value activities.
- Clarify the purpose, priority, deadline, owner, and expected outcome of work requests.
- Use standard procedures, templates, task trackers, and digital tools to simplify work.
- Improve productivity without compromising safety, Good Manufacturing Practice, compliance, employee wellbeing, or service quality.
- Measure success through outcomes rather than activity volume.
Desired Qualifications
- Experience in pharmaceutical, medical-device, manufacturing, or another regulated environment.
- Relevant Engineering, Environmental, Health and Safety, Facilities Management, or Project Management qualifications.
About the company
Jones Lang LaSalle, known as JLL, advises property owners, occupiers and investors on commercial real estate worldwide. Its teams broker leases and property sales, arrange financing, value assets, manage buildings and workplaces, and oversee construction projects for businesses, institutions and governments. LaSalle Investment Management invests client capital in private property and real estate securities, while JLL Technologies develops workplace software and data tools. The company earns commissions, service fees, investment management fees and software revenue, with some client operating costs reimbursed through contracts. JLL took its current form through a 1999 merger and is headquartered in Chicago, Illinois.
Company Size
10,001+
Company Stage
IPO
Headquarters
Chicago, Illinois
Founded
1999
Get referred to Jones Lang LaSalle
See people who can refer or advise you
Simplify's Take
What believers are saying
- Revenue is growing: July 2026 JLL reported $6.9 billion Q2 revenue, including reimbursed costs, up 11%.
- Project delivery has scale: JLL completes over 30,000 construction, expansion, refurbishment and upgrade projects annually.
- US retirement saving receives support: JLL's 2026 benefits guide specifies company matching contributions to employees' 401(k) accounts.
What critics are saying
- Charges grew: July 2026 JLL reported $25.7 million Q2 restructuring and acquisition charges, versus $21.3 million a year earlier.
- Client contracts allow early exits: most JLL Workplace Management agreements permit termination on 30 to 60 days' notice.
- US benefit access has limits: JLL's 2026 guide generally requires regular or fixed-term employees working at least 30 hours weekly.
What makes Jones Lang LaSalle unique
- Institutional relationships span markets: JLL serves half the Fortune 500 and 95% of the top global real estate investors.
- Property data connects to operations: JLL's Azara platform catalogues 1.75 billion square feet across 150,000 properties.
- Investment management complements brokerage: wholly owned LaSalle managed $86.4 billion in client assets at December 2025.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- 401(k) plan
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave
- Paid Time Off
- Company Holidays
- 401(k) plan with matching company contributions
- Health Insurance
- Flexible Work Arrangements
- Gym Membership
- Health Insurance
- Private Health Insurance Discounts
- Employee assistance program