Duty Manager

Job Description

• Supervises guest welcoming operations and rooms sales carried out by his/her team
• Is in charge of coordination the team
• Organizes guest arrivals and departures with the team
• Ensures that guests' requests take priority in the team's work
• Ensures that services meet guests' expectations
• On starting work every day, checks the remaining departures and that the appropriate invoices are present and correct, complete with receipts
• Prepares the arrivals and departures list and VIP list
• Keeps track of the standard of services delivered, based on guest comments and quality audits
• Supervises the receptionists' checklist
• Supervises the management of debtors, group and individual guest invoicing and cash operations
• Ensure internal procedures are duly applied

Qualifications

• Diploma or Degree preferably in hospitality or related field
• Previous experience as a Team Leader or Duty Manager
• Computer literate (Windows environment), PMS (Opera), Tars online and an aptitude for new technologies
• English is mandatory
• Thai language is a strong advantage,
• A 3rd language would be a plus including Russian, Mandarin or German

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.