Full-Time

Implementation Project Manager

Posted on 8/9/2024

Iterable

Iterable

501-1,000 employees

Customer engagement platform for personalized marketing

Data & Analytics
Consumer Software

Compensation Overview

$117.5k - $147kAnnually

+ Variable Pay + Equity + Benefits

Mid, Senior

New York, NY, USA

Hybrid position requires in-office presence in New York.

Category
Project Management
Business & Strategy
Required Skills
Communications
Management
Marketing
Requirements
  • Skilled in managing highly complex projects with large enterprise customers
  • Experience in B2B customer-facing service delivery project management
  • Previous experience working in a fast-paced, high-tech, SaaS startup environment
  • Extensive experience in the MarTech industry
  • Proficient with Google Enterprise Suite and project management tools such as SmartSheet or Kantata
  • Exceptional organizational skills with demonstrated ability to prioritize workload, and concurrently manage multiple projects.
  • Excellent written and verbal communication skills with the proven ability to communicate with all levels across the organization.
  • Collaborative, while able to influence and persuade.
  • Demonstrable understanding of PMI project management standards and guidelines
  • Servant leadership and a passion for driving high levels of employee engagement
  • Ability to travel to customer sites when required (this is currently being accomplished virtually)
  • Flexible and adaptable to changes, while showing a positive attitude
  • Strong team player with the ability to build and maintain good rapport with both internal and external customers to handle situations with confidence and tact.
  • Experience building process documentation to outline current or new processes
  • Strong negotiation skills used to resolve conflicts and find win-win scenarios
Responsibilities
  • Partner with Consultants to lead multiple, concurrent projects to deliver onboarding and adoption services to clients.
  • Oversee and ensure the success of subcontracted or partner led projects by managing resources as an extension of the Professional Services team.
  • Engage with Account Executives, Software Developers, Marketing Managers, and other stakeholders in our client base to successfully scope and drive the project through successful completion.
  • Become knowledgeable about the Iterable product and use cases.
  • Work collaboratively across groups to secure buy-in and drive issues/risks to resolution.
  • Resolve and transform complex concepts into executable plans.
  • Develop and execute deadlines, budgets and project activities.
  • Provide Risk and Resource Management by anticipating bottlenecks, providing management escalation, project prioritization, making tradeoffs, balancing the customer needs versus technical constraints and driving initial objectives.
  • Meet or exceed targets for CSAT (customer satisfaction), achievement of project goals, and Utilization.
  • Understand that our customers are the reason we come to work every day, and will advocate on their behalf to internal teams including Product Management, Engineering and Customer Success.
  • Exhibit our PS Service Principals daily: consultative, accurate, leverage all resources available to you, organized project managers, proactive, responsive and kind.

Iterable is a customer engagement platform that helps businesses create personalized marketing strategies using real-time data. The platform allows companies to design unique content tailored to each customer and orchestrates messages across multiple channels to enhance communication. Iterable operates on a subscription-based model and incorporates AI to improve the relevance of marketing messages, offering advanced personalization features. The company's goal is to empower marketers to move beyond traditional methods and thrive in a challenging economic environment.

Company Stage

Series E

Total Funding

$332.9M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

2%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Generative AI-Powered Journey Builder simplifies creating customer journeys with natural language prompts.
  • Native WhatsApp integration expands global reach for engaging international audiences.
  • Brand Affinity Reporting provides deeper insights into customer sentiment for targeted marketing.

What critics are saying

  • Increased competition from AI-powered platforms like Braze and Salesforce Marketing Cloud.
  • Potential data privacy concerns with GDPR compliance in the EMEA region.
  • Economic uncertainties may impact subscription renewals and new customer acquisitions.

What makes Iterable unique

  • Iterable offers AI-driven cross-channel features for personalized customer engagement.
  • The platform's Smart Ingest feature consolidates data from multiple sources for better insights.
  • Joining the MACH Alliance highlights Iterable's commitment to open, best-of-breed technology ecosystems.

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Benefits

Paid Parental Leave

Competitive salaries, meaningful equity

Medical, dental, vision, & life insurance

Balance Days

Fertility & Adoption Assistance

Paid Sabbatical

Flexible PTO

Monthly Employee Wellness allowance

Monthly Professional Development allowance

Pre-tax commuter benefits

Complete laptop workstation

Comprehensive Private Medical Insurance

401(k) Retirement Plan

INACTIVE