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Full-Time

Implementation Project Manager

Confirmed live in the last 24 hours

Iterable

Iterable

501-1,000 employees

Customer engagement platform for personalized marketing

Consumer Software
AI & Machine Learning

Compensation Overview

$117.5k - $147kAnnually

+ Equity + Variable Pay + Benefits

Mid, Senior

New York, NY, USA

Category
Project Management
Business & Strategy
Required Skills
Communications
Management
Marketing
Requirements
  • Skilled in managing highly complex projects with large enterprise customers
  • Experience in B2B customer-facing service delivery project management
  • Previous experience working in a fast-paced, high-tech, SaaS startup environment
  • Extensive experience in the MarTech industry
  • Proficient with Google Enterprise Suite and project management tools such as SmartSheet or Kantata
  • Exceptional organizational skills with demonstrated ability to prioritize workload, and concurrently manage multiple projects.
  • Excellent written and verbal communication skills with the proven ability to communicate with all levels across the organization.
  • Collaborative, while able to influence and persuade.
  • Demonstrable understanding of PMI project management standards and guidelines
  • Servant leadership and a passion for driving high levels of employee engagement
  • Ability to travel to customer sites when required (this is currently being accomplished virtually)
  • Flexible and adaptable to changes, while showing a positive attitude
  • Strong team player with the ability to build and maintain good rapport with both internal and external customers to handle situations with confidence and tact.
  • Experience building process documentation to outline current or new processes
  • Strong negotiation skills used to resolve conflicts and find win-win scenarios
Responsibilities
  • Partner with Consultants to lead multiple, concurrent projects to deliver onboarding and adoption services to clients.
  • Oversee and ensure the success of subcontracted or partner led projects by managing resources as an extension of the Professional Services team.
  • Engage with Account Executives, Software Developers, Marketing Managers, and other stakeholders in our client base to successfully scope and drive the project through successful completion.
  • Become knowledgeable about the Iterable product and use cases.
  • Work collaboratively across groups to secure buy-in and drive issues/risks to resolution.
  • Resolve and transform complex concepts into executable plans.
  • Develop and execute deadlines, budgets and project activities.
  • Provide Risk and Resource Management by anticipating bottlenecks, providing management escalation, project prioritization, making tradeoffs, balancing the customer needs versus technical constraints and driving initial objectives.
  • Meet or exceed targets for CSAT (customer satisfaction), achievement of project goals, and Utilization.
  • Understand that our customers are the reason we come to work every day, and will advocate on their behalf to internal teams including Product Management, Engineering and Customer Success.
  • Exhibit our PS Service Principals daily: consultative, accurate, leverage all resources available to you, organized project managers, proactive, responsive and kind.

Iterable is a customer engagement platform that helps businesses create personalized marketing strategies using real-time data. It allows companies to design unique content for each customer and orchestrates communications across multiple channels to enhance the impact of marketing efforts. Iterable stands out from competitors by focusing on thoughtful customer experiences and utilizing AI for advanced personalization. The company's goal is to empower marketers to thrive in a challenging economic environment by embracing personalized marketing.

Company Stage

Series E

Total Funding

$342.2M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Joining the MACH Alliance and achieving MACH certification positions Iterable as a leader in open, best-of-breed technology ecosystems.
  • The introduction of generative AI-powered features like Journey Assist and Brand Affinity Reporting enhances marketers' ability to create impactful, personalized customer experiences.
  • Surpassing $200 million in annual recurring revenue and being named to Citizens JMP’s Hot 100 list reflect Iterable's strong financial health and growth potential.

What critics are saying

  • The competitive landscape in the digital marketing industry is intense, with numerous players offering similar AI-driven personalization features.
  • Dependence on continuous innovation and feature releases to maintain a competitive edge could strain resources and lead to potential burnout.

What makes Iterable unique

  • Iterable's MACH certification and alignment with MACH principles set it apart as a future-proof, best-of-breed technology provider in the customer engagement space.
  • The platform's AI-driven features, such as Journey Assist and Smart Ingest, offer advanced personalization and data management capabilities that are not commonly found in competing solutions.
  • Iterable's ability to orchestrate cross-channel communications in real-time maximizes impact and reduces noise, providing a seamless and adaptive customer experience.