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Harris Computer

Acquires and grows mission-critical vertical software

EMR Tech Support Executive 2

Customer SupportConfirmed live in the last 24 hours
Full-timeMumbai, Maharashtra, IndiaNo salary listed

About the Job

Requirements

  • A bachelor's degree in any field is required.
  • At least two years of experience as a Customer Support Executive or in a similar customer service position is required.
  • International calling experience is required.
  • Strong verbal and written communication skills, phone etiquette, and active listening abilities are required.
  • Problem-solving ability is required.
  • The candidate must be able to explain technical concepts clearly to non-technical users, including clinicians and administrative staff.
  • The candidate must be able to prioritize support tickets and system updates efficiently.

Responsibilities

  • Provide Tier 1 and Tier 2 technical support to US physicians and clinical staff.
  • Receive, analyze, and process support requests received by email, cases, voicemails, and inbound calls.
  • Troubleshoot and resolve errors and issues related to the EMR application.
  • Assist clinical staff and physicians with workflow-related challenges.
  • Handle complex problems involving multiple variables in standard and non-standard scenarios.
  • Collaborate with internal teams to ensure timely resolution of technical issues.
  • Maintain customer satisfaction through effective communication and support.
  • Provide empathetic and patient-centered support to users, including those who may be overwhelmed or unfamiliar with EMR systems.

Desired Qualifications

  • Knowledge of the US healthcare industry and at least two years of experience with an EHR/EMR platform.
  • Knowledge of MIPS workflow.
  • HTML, SQL, or AWS knowledge.

About the Company

Harris Computer

Acquires and grows mission-critical vertical software

Harris Computer builds and grows a portfolio of mission-critical software for vertical markets such as Public Sector, Healthcare, Utilities, and Insurance across North America, Europe, Asia, and Australia. It operates on a buy-and-hold model, acquiring established vertical-market software companies and providing operational support, capital, and shared best practices while each business continues serving its niche. Its approach differs by combining many niche software companies under one umbrella, backed by Constellation Software, with a focus on long-term ownership and stability for mission-critical customers. Its goal is to grow and manage a broad portfolio of specialized software businesses, creating value through enduring ownership and shared expertise so each company reliably serves its vertical markets.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Ottawa, Canada
Founded
1976

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