SunSource

Fluid power distribution with engineering support

Service Desk Analyst

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeAddison, IL, USANo salary listedIn-person

About the Job

Requirements

Have 2 to 5 years of current hands-on helpdesk experience supporting a large organization of 3,000 to 4,000 users at Level I, with some Level II experience.
Have an associate degree or equivalent.
Have at least 15 months of experience with one employer.
Have administrative experience with Active Directory, including adding users and computers, managing passwords, deleting users, setting up new-hire accounts, and de-provisioning accounts.
Have administrative experience with Office 365 and working knowledge of Teams, OneDrive, and SharePoint, including assigning and reclaiming licenses.
Have experience setting up new printers and peripherals, installing and configuring them, and troubleshooting issues.
Have experience with print servers and setting up and troubleshooting hardware.
Have experience installing software.
Have experience with two-factor authentication, preferably Okta, including setup and password resets.
Have experience setting up VPN and Wi-Fi and troubleshooting related issues.
Have experience with a service desk platform, preferably Jira, including opening, modifying, and closing service requests.
Be able to multitask and work well under pressure.
Be able to work in a team environment.

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.
Steady Job History- (minimum 15 months experience with 1 employer)

Technical Skills

Active Directory- Admin Experience is required

Adding new users/computers

Passwords

Deleting users from AD

New hire account set up and de-provisioning experience.

Office 365 Experience- Admin Experience is required

Working knowledge with Teams, One Drive and Share point

Should know how to assign the license and recapture licenses

Setting up new printers/peripherals

Installation/set up

Trouble shoot any issue.

Experience with Print Server

Setting up/troubleshoot Hardware

Experience with installing Software

Experience with 2 factor Authentication, preferably Okta

Setting up

Resetting Password

VPN/Wi-Fi

Setting up VPN/ Wi-Fi

Trouble shoot VPN/Wi-Fi issues

Experience with ServiceDesk, preferably Jira

Open/modify/close Service requests.

Soft Skills

Multitasking

Work well under pressure.

Team player/ Work in a Team environment

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy

About the Company

SunSource

Fluid power distribution with engineering support

SunSource distributes fluid power components and systems to OEMs, MROs, and mobile industrial equipment users. It provides design and engineering support, supply chain optimization, productivity solutions, value-added services, and repair capabilities. The products are delivered through a national network with strong local presence, combining technical expertise with customer service to offer cost-effective, maintenance-reducing solutions. SunSource differentiates itself through its long track record (85+ years), comprehensive engineering and repair services, and a focus on helping customers boost productivity while lowering operating costs. The company aims to deliver high-quality products and services, foster growth for its associates and partners, and build lasting customer relationships through technical support and reliable service.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Windsor, CA
Founded: 2001

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