Full-Time
Software Engineer
ServiceNow, Software Demonstrations
Posted on 9/23/2025
ServiceNow
10,001+ employees
Cloud-based digital workflow and automation platform
No salary listed
Hyderabad, Telangana, India
In Person
 Software Engineering (2) |
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- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- 1-4 years of experience in ServiceNow software development & ServiceNow certifications (Certified Application Developer, Certified Implementation Specialist CSM, etc.) are a plus.
- Proficiency in ServiceNow development tools, including Scripting (JavaScript, Jelly), HTML, CSS, and Glide API.
- Experience with React/Angular or similar frameworks.
- Experience with ServiceNow integration methods (REST, SOAP, MID Server, etc.) and third-party integrations.
- Experience in software demonstrations, technical sales engineering, or related roles.
- Strong familiarity with the ServiceNow platform, especially the Customer Service Management (CSM) modules.
- Excellent communication and presentation skills, both written and verbal.
- Ability to translate technical concepts into clear, business-oriented language for various audiences.
- Quick problem-solving skills to address technical challenges during live demos.
- Collaborate with product managers, CSM solution architects, and developers to thoroughly understand the features, modules, and integrations offered by our ServiceNow CSM product.
- Create interactive and engaging software demonstrations that showcase the platform's capabilities, including case management, self-service portals, knowledge management, and more.
- Customize demos to address specific pain points and use cases within different industries and business verticals.
- Develop tools and utilities to make demo configurations for sales team simpler.
- Develop an in-depth knowledge of the ServiceNow CSM platform's technical architecture, integration possibilities, and underlying technologies.
- Troubleshoot and resolve technical issues that may arise during development. Identify root cause and drive resolution.
- Provide guidance to the Sales team in creating custom sales demonstrations.
- Conduct live, interactive software demonstrations, workshops, live config sessions for sales teams, and stakeholders.
- Effectively communicate the value proposition, benefits, and differentiators of ServiceNow CSM.
- Solicit feedback from the sales team and stakeholders to continuously improve the effectiveness of demos.
- Incorporate feedback into future demonstrations and refine demo content to ensure relevance and impact.
- Stay informed about industry trends, competitors, and emerging technologies in customer service to enhance the quality and competitiveness of your demonstrations.
- ServiceNow certifications (Certified Application Developer, Certified Implementation Specialist CSM, etc.) are a plus.
ServiceNow provides a cloud-based digital workflow platform that helps large organizations automate and streamline operations across IT, customer service, HR, security, and other business areas. Its Now Platform hosts a suite of applications via a SaaS model, where customers subscribe to access, update, and receive support and optional consulting services. The platform works by offering configurable workflows and automation across multiple business processes, enabling integration with existing systems and data, with regular updates delivered as part of the subscription. This approach differentiates ServiceNow from competitors through its enterprise-grade, cross-domain workflow platform, strong integration capabilities, and emphasis on a unified experience across IT and business operations. The company’s goal is to help customers modernize operations, reduce costs, and improve service delivery and experiences for employees and customers through automated digital workflows.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2004
Simplify's Take
What believers are saying
- AI governance demand strengthens Control Tower integrations with Cognizant and AWS.[3]
- EmployeeWorks expands ServiceNow into conversational employee search and task completion.[3]
- Marketplace distribution and ecosystem investments deepen partner-led enterprise adoption.[3][6]
What critics are saying
- Microsoft bundles competing workflow automation into existing enterprise software agreements.
- Salesforce and Atlassian pressure ServiceNow's employee and IT workflow seats.[3]
- AI monetization depends on delayed consumption and hybrid pricing acceptance.
What makes ServiceNow unique
- ServiceNow Ventures committed $1 billion by 2026 for enterprise software innovation.[1][4]
- Its platform unifies digitized workflows across people, processes, data, and devices.[1][3]
- The investment thesis spans AI, hyperautomation, distributed cloud, and data intelligence.[1][4]
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Your Connections
People at ServiceNow who can refer or advise you
Benefits
Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↓ -1%Qlik and ServiceNow join forces to strengthen ai-driven enterprise workflows. As part of this initiative, Qlik has made a strategic tie-up with ServiceNow to facilitate the inclusion of trusted enterprise context within AI-based workflows that help enterprises make quick decisions. With this tie-up, Qlik intends to narrow the gap that exists between insights obtained from data and workflows through the use of ServiceNow's Workflow Data Fabric and Qlik's analytics, integration, and artificial intelligence offerings. Through this partnership, enterprises will be able to augment their automated workflows and AI agents with context to allow systems to detect patterns, insights, and recommended courses of action. The collaboration would be especially relevant for those organizations seeking to integrate AI on an organizational level through automation since it will allow making automation-based decisions using reliable and enterprise-class data and not limited to certain data pools. As the analytics solution provider, Qlik aims to help automate and speed up decisions made in various areas, such as IT support, customer services, and other operations by bringing analytics closer to operations. This means that contextual AI would become the next step for enterprises.
TrustCloud has launched a native application in the ServiceNow Store, offering continuous control monitoring for enterprise governance, risk and compliance customers. The application syncs validated control signals with ServiceNow IRM, SecOps and CMDB, integrating security and risk operations. The solution addresses limitations of point-in-time manual GRC workflows by enabling continuous testing across applications, infrastructure and vendors at enterprise scale. TrustCloud's AI-native agents analyse structured and unstructured data from cloud and on-premises environments, automating technical, documentation and process control testing. Early customers report significant improvements: one pharmaceutical company increased application assessment throughput from 20 to 200–300 apps annually with the same resources. The application is available now through the ServiceNow Store, following ServiceNow's strategic investment in TrustCloud in 2025.
ServiceNow has reorganised its pricing around three levels of AI capability, embedding artificial intelligence across its entire product strategy. Customers can now choose between Assistive AI, Task Automation and Full Role Automation based on their AI maturity. The company introduced Build Agent SDK, allowing developers to create ServiceNow applications from any coding environment, including GitHub Copilot and Cursor. Senior vice president John Aisien called it "a real game changer" for expanding the developer base. ServiceNow also launched Context Engine, infrastructure for enterprise AI that learns from user behaviour, and the Enterprise Service Management Suite for mid-sized companies. The suite includes an AI-powered implementation agent that compresses traditional six-month deployments to approximately 30 days. "AI is now infused in every package that we offer," Aisien said.
Qlik has partnered with ServiceNow to integrate trusted enterprise data into AI-powered workflows and decision-making processes. The collaboration combines ServiceNow's Workflow Data Fabric with Qlik's analytics engine to deliver richer context from ERP, CRM, supply chain and other enterprise systems. The partnership introduces Qlik metadata collectors for ServiceNow Data Catalog, improving data discovery, lineage visibility and governance. Qlik's analytics engine will send insights directly into ServiceNow workflows and AI agents, enabling better decision-making through cross-system relationships and operational context. The announcement was made at Qlik Connect 2026 in Florida. Qlik, used by 75% of Fortune 500 companies, aims to help enterprises scale AI responsibly whilst maintaining data governance and control across operations.
Salesforce and ServiceNow are clashing over the future of IT service management, with Salesforce CEO Mark Benioff claiming his six-month-old Agentforce IT Service has won five customers from ServiceNow. ServiceNow CEO Bill McDermott disputed the claim, saying four remain customers and one represented just $42,000 in revenue against ServiceNow's $13.2 billion annual total. ServiceNow controls 40 per cent of the ITSM market with 8,600 customers, whilst Salesforce's product has 200 signups. However, analysts suggest this isn't a direct competition. ServiceNow emphasises control and orchestration with 22 years of workflow expertise, whilst Salesforce targets engagement through tools like Slack, meeting users where they work. Salesforce sees opportunity in the broader $50 billion market, particularly amongst midmarket and SMB customers where it already has relationships through CRM and cloud platforms.