Inetum

Global IT services for digital transformation

IT Operations

Site Reliability EngineeringConfirmed live in the last 24 hours

Full-timeLisbon, PortugalNo salary listed

About the Job

Requirements

Minimum 2 years of experience in IT Operations or similar roles.
Strong knowledge of IT infrastructure and production operations.
Understanding of IT risk and cybersecurity.
Coordination and stakeholder management skills.
Ability to summarize and communicate clearly.
DevOps and Agile methodologies.
Experience or knowledge with monitoring and observability tools: ElasticSearch, Grafana, Prometheus, and Dynatrace.
Experience or knowledge with DevOps toolchain tools: GitLab, Jenkins, Artifactory, SonarQube, Mattermost, and Ansible.
Experience or knowledge with Docker and Kubernetes.
Availability to travel internationally when required.

Responsibilities

Contribute to defining technical solutions with a production-first mindset.
Promote existing platforms and services, ensuring resilience, monitoring, and security by design.
Anticipate risks related to architecture, compliance, scalability, and delivery timelines.
Advise on technology choices aligned with business and application needs.
Ensure infrastructure and operational needs are reflected in the Product Backlog.
Define and implement technical user stories, including automation, industrialization, and obsolescence management.
Support development teams to accelerate and secure deliveries.
Coordinate with stakeholders to implement required solutions.
Ensure availability and reliability of production and non-production environments.
Facilitate solution deployments and validate environment usability, including performance, backup and restore, and data access.
Perform or validate security reviews and ensure traceability of system access and compliance with standards.
Identify operational risks involving networks, security, and flows, and propose mitigation plans.
Enable efficient deployment processes and provide production expertise.
Implement monitoring and observability solutions in collaboration with support teams, and ensure proper service supervision and alerting.
Contribute to defining service levels and performance indicators.
Maintain up-to-date operational and installation documentation.
Ensure disaster recovery and backup plans are available and tested.
Support incident resolution and production releases.
Drive automation, performance optimization, and reliability improvements.
Identify and promote best practices across teams and the organization.
Collaborate with Application Production Support to enhance service quality.
Promote production best practices within Agile teams.
Train and support team members on DevOps tools and processes.
Promote autonomy and adoption of provided tools and frameworks.

Desired Qualifications

Three or more years of experience.
Strong customer focus and quality orientation.
Ability to manage stress and conflict effectively.
Good communication, listening, and questioning skills.
Strong planning and prioritization abilities.
Adaptability in fast-changing environments.
French language skills are optional.

Job Description

The IT Operations (IT Ops) role operates within an Agile and DevOps environment, acting as a key stakeholder in ensuring production excellence throughout the entire project lifecycle.

This role is responsible for:

Guaranteeing production readiness from design to deployment and beyond
Ensing the stability, performance, and reliability of both Production and non-Production environments
Integrating production, infrastructure, and security requirements into technical solutions

As a core member of project teams, the IT Ops collaborates in decision-making processes (e.g., complexity assessment, risk analysis) and promotes best practices in application production in partnership with Application Production Support teams.

Key Responsibilities:

1. Technical Solution & Production Readiness

Contribute to the definition of technical solutions with a production-first mindset
Promote the use of existing platforms and services, ensuring resilience, monitoring, and security by design
Anticipate potential risks related to architecture, compliance, scalability, and delivery timelines
Advise on appropriate technology choices aligned with business and application needs

2. Integration of Production & Infrastructure Requirements

Ensure infrastructure and operational needs are reflected in the Product Backlog
Define and implement technical user stories (e.g., automation, industrialization, obsolescence management)
Support development teams to accelerate and secure deliveries
Coordinate with relevant stakeholders to implement required solutions

3. Environment Management (Production & Non-Production)

Ensure availability and reliability of environments
Facilitate deployment of solutions
Validate environment usability (performance, backup/restore, data access, etc.)
Perform or validate security reviews
Ensure traceability of system access and compliance with standards
Identify operational risks (network, security, flows) and propose mitigation plans

4. Deployment & Monitoring

Enable efficient deployment processes and provide production expertise
Implement monitoring and observability solutions in collaboration with support teams
Ensure proper service supervision and alerting mechanisms

5. Operational Excellence & Maintenance

Contribute to defining service levels (SLAs) and performance indicators
Ensure up-to-date operational and installation documentation
Guarantee availability and testing of disaster recovery and backup plans
Support incident resolution and production releases

6. Continuous Improvement

Drive automation, performance optimization, and reliability improvements
Identify and promote best practices across teams and organization
Collaborate with Application Production Support to enhance overall service quality

7. Knowledge Sharing & Team Enablement

Promote awareness of production best practices within Agile teams
Train and support team members on DevOps tools and processes
Foster autonomy and adoption of provided tools and frameworks

Qualifications

Tools & Methodologies

DevOps & Agile methodologies
Monitoring & Observability: ElasticSearch, Grafana, Prometheus, Dynatrace
DevOps Toolchain: GitLab, Jenkins, Artifactory, SonarQube, Mattermost, Ansible
Containerization: Docker, Kubernetes

Skills & Experience

Essential

Minimum 2 years of experience in IT Operations or similar roles
Strong knowledge of IT infrastructure and production operations
Understanding of IT risk and cybersecurity
Coordination and stakeholder management skills
Analytical and problem-solving mindset
Ability to summarize and communicate clearly
Proactive, rigorous, and committed attitude

Desirable

3+ years of experience
Strong customer focus and quality orientation
Ability to manage stress and conflict effectively
Good communication, listening, and questioning skills
Strong planning and prioritization abilities
Adaptability in fast-changing environments

Languages

English (mandatory)
French (optional)

Additional Information

Availability to travel internationally when required

About the Company

Inetum

Global IT services for digital transformation

Inetum provides IT services for digital transformation in 26 countries, serving enterprises, SMEs, and public sector clients. It offers cybersecurity, cloud computing, predictive maintenance, and augmented reality, delivered through consulting, managed services, and proprietary software. It differentiates itself through a broad service portfolio, strategic partnerships with Microsoft and Sage, and a focus on tailoring solutions to fit each client’s needs. Its goal is to help clients adapt to a changing digital landscape, improving business agility and creating economic, managerial, and social opportunities.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Saint-Ouen, France
Founded: 1995

Recently Posted Jobs

Explore more opportunities at Inetum

See more jobs