Retail 2nd Assistant Manager

Position Title: Yankee Candle – Retail Interim 2nd Assistant Manager-Louisville, KY

Location: Retail Store

Reports To:Store Manager

Job Overview

Support the Store Manager in executing the following roles and responsibilities to deliver an exceptional employee and guest experience and drive profitable top-line sales growth. Position is for an interim/seasonal basis.

Responsibilities:

Team Experience:

• Assist in building a high-performing team that represents our Newell Brand Values: Passion for Winning, Integrity, Leadership, Ownership, and Teamwork.

• Assist with effective onboarding and ongoing development of team members.

• Recognize and address positive and negative HR-related situations through performance management.

• Provide coaching and foster a positive work environment.

Guest Experience:

• Contribute to creating a store environment focused on delivering an exceptional guest experience, driving sales results, and maintaining a safe, inviting shopping and working experience.

• Deliver an emotionally engaging guest experience by understanding guest needs, through product knowledge, and making emotional connections.

• Maximize sales potential by implementing company selling strategies, coaching to selling behaviors, and maximizing the Guest Sales Leader role.

• Drive guest loyalty through the Rewards Loyalty program, Key Performance Indicators (KPIs), Best Guest communication, and Grass Roots Marketing.

• Build lasting customer relationships to enhance loyalty.

• Maintain store appearance by implementing company visual standards through flawless execution of plan-o-grams, effective planning, visual maintenance, signage, and store cleanliness.

Operational Experience:

• Assist in analyzing the business, creating clear action plans that ensure effective execution of all operational activities.

• Ensure clear, effective team communication that creates understanding and alignment.

• Support inventory management activities and control expenses.

• Incorporate safety and loss prevention measures into daily activities and follow company policies and Code of Ethics.

• Consistently achieve or exceed all Key Performance Indicator (KPI) goals through strategic planning, effective execution, and continuous performance improvement.

Qualifications:

• High School completion or equivalent GED.

• Proven experience in a retail management role (2 years preferred).

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Proficient in retail software and Microsoft Office.

• Strong analytical skills.

• Solution-oriented.

• Must be able to work in a fragrance-filled environment.

• Ability to work flexible hours, including weekends and holidays.