All Accor

Global hotel management, franchising, loyalty program

Welcomer Tournant

Hotel Guest ServicesUpdated on Nov 11

Full-timeNanterre, FranceNo salary listedIn-person

About the Job

Requirements

A first experience in hotel reception is desirable.
Fluent English is essential.
Knowledge of Opera Cloud is a plus.
Candidates should demonstrate service orientation and strong interpersonal skills, autonomy, rigor, responsibility, responsiveness, and the ability to handle unexpected situations.

Responsibilities

Welcome guests professionally during check-in and check-out.
Manage reservations, calls, and guest requests.
Handle billing, payments, and administrative follow-up.
Ensure the security and proper operation of the establishment during night shifts.
Promote hotel services, including the restaurant and offers.
Collaborate with different departments to ensure guest satisfaction.

Desired Qualifications

Knowledge of Opera Cloud is a plus.
A first experience in hotel reception is desirable.

Description du poste

Ton rôle :

En tant que Réceptionniste Tournant(e), tu assures l’accueil des clients à tout moment de la journée ou de la nuit, en garantissant une expérience fluide et qualitative.

Accueillir les clients (check-in / check-out) avec professionnalisme
Gérer les réservations, appels et demandes clients
Assurer la facturation, les encaissements et le suivi administratif
Veiller à la sécurité et au bon fonctionnement de l’établissement lors des shifts de nuit
Promouvoir les services de l’hôtel (restaurant, offres, etc.)
Collaborer avec les différents services pour garantir la satisfaction client

Qualifications

Ton profil

Première expérience en réception hôtelière souhaitée
Sens du service et excellent relationnel
Autonomie, rigueur et sens des responsabilités
Réactivité et capacité à gérer les imprévus
Anglais courant indispensable
Connaissance d’Opera Cloud est un plus

Informations supplémentaires

Informations complémentaires

Nous sommes une entreprise inclusive, engagée en faveur de la diversité et de l’égalité des chances.

Rejoins un hôtel où :

L’humain est au cœur de l’expérience
Tes idées sont valorisées
Ton évolution professionnelle est encouragée:

Avantages

Emploi saisonnier
Logé
Mutuelle avantageuse
Challenges internes
Prise en charge à 50% de la carte Navigo

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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