Technical Account Manager - TAM, Digital Video Games and Software

Description

Level up your career by joining the Retail Digital Video Games team at Amazon. You will work with internal stakeholders including vendor management and tech, teams as well as the top brands in the industry, to bring the hottest downloadable digital gaming and software content to millions of customers across the globe.

As a Technical Account Manager (TAM), you will be the direct connection between the business, vendors and tech teams, playing a critical role in selection onboarding, growth and digital operations. You will provide operational support for content launches including offer setup, configuration and quality control. You will ingest assets, copy and configure offers in our digital content portals. With an attention to detail and customer obsession, you'll be responsible for building content detail pages and troubleshooting issues on behalf of customers and external partners. Longer-term focuses include automation and building new processes for things like ASIN creation and Key Redemption.


Key job responsibilities
- Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management
- Lead strategic initiatives across the broader organization with global scale
- Leverage feedback and data to build or change requirements of operational programs
- Innovate, develop, and iterate on and build new solutions, based on customer feedback
- Provide technical guidance and advocate for the customer
- Uplift capabilities by running workshops, lunch-and-lean sessions, etc.

Our environment is fast-paced, and requires someone who is flexible, detail-oriented, and analytical.

A day in the life
You will be the right candidate if you are:
- Able to flex your Think Big muscles; think long-term in an ambiguous setting
- A problem solver – you see problems and issues as an opportunity to improve. You leverage creative thinking and focus on solutions.
- Organized – you are detail-oriented and highly organized. You keep track of deadlines and prioritize tasks with ease.
- Self-motivated - you don't wait for someone to come to you. You take initiative and seek out opportunities to help the team and customers.

About the team
Video Games, including digital content and software, is constantly evolving. We are a fast-paced and exciting category with a high-performing team that seeks to build strong customer-focused businesses. We promote a collaborative, solutions-oriented & inclusive culture. We prioritize the growth and development of our team members and strive to work hard, have fun, and make history.

Basic Qualifications

- Experience communicating effectively with senior leadership
- Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience with external customer interaction
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience analyzing data and applying best practices to assess performance drivers
- Bachelor's degree, or 5+ years of professional or military experience
- Experience driving internal cross-team collaboration
- 5+ years of with Excel experience
- Experience using data to influence business decisions
- 3+ years of experience in a similar role as a Technical Account Manager, Consultant, Program Management, Solutions Architect, Platform Engineer, etc.

Preferred Qualifications

- Knowledge of internet fundamentals
- Knowledge of SQL
- Experience building and scaling complex processes globally

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.