Guest Services Agent

Job Description

This position is responsible for delivering warm, efficient, and personalized service 
throughout the guest journey—arrival, stay, and departure—ensuring accuracy in Front 
Office procedures and upholding Swissôtel and Accor service standards. The Guest Services 
Agent supports daily Front Office operations, contributes to guest satisfaction, and maintains 
effective communication with other departments.

Qualifications

Knowledge and Experience 

• College diploma or equivalent qualification.

• Additional certification(s) in Tourism Management an advantage.

• Minimum 1–2 years of similar Front Office experience. 

• Strong English communication skills; additional languages an advantage.

• Working knowledge of MS Office applications and basic Opera PMS proficiency.

• High level of professionalism and guest‑facing confidence.

Competencies 

• Strong interpersonal and guest‑engagement skills.

• Service‑oriented with attention to detail and initiative.

• Able to work well under pressure.

• Team player and contributor to a positive work environment.

• Calm, courteous, and guest‑focused at all times.

• Culturally aware and adaptable.

• Demonstrates Accor capability framework:

• o I act with an open mindset.
• o I actively support a good team spirit.
• o I actively contribute to a positive guest experience.
• o I consistently deliver excellence

Additional Information

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit