Full-Time
VP – Cloud Operations
Cloud Operations
Posted on 10/1/2025
SugarCRM
501-1,000 employees
CRM platform unifies sales, marketing, service
Compensation Overview
$190k - $236k/yr
United States
Remote
 DevOps & Infrastructure (1) |
|---|
- A bachelor’s degree in computer science, with a focus on network engineering or Information Systems, or an equivalent combination of education and experience.
- At least 10 years in a Cloud Operations capacity, including a minimum of 5 years in a leadership role within a public cloud-based SaaS setting.
- Proven ability to compile and interpret data for reporting to executive management.
- Expertise in leading and managing a globally distributed virtual team.
- A track record of success in developing/managing budgets and SLAs.
- Hands-on experience in managing web services at scale, leveraging configuration management and version control tools.
- Experience with Kubernetes.
- Administration of SQL and NoSQL databases.
- Deep cloud knowledge, preferably with AWS.
- Extensive experience with configuration as code and version control.
- Comprehensive knowledge in various scripting languages including PHP, Ruby, Python, and shell scripting.
- Proven ability to lead through crises, demonstrating resilience, adaptability, and strong communication skills.
- Spearhead strategic initiatives, planning, and fiscal management.
- Architect and maintain highly reliable and scalable services.
- Collaborate with engineering and support to drive architectural changes that optimize our cloud experience.
- Modernize our hosting infrastructure. Systematically introduce new components and services, emphasizing configuration as code for reliability and repeatability.
- Enhance the company’s product delivery pipeline through tools and automation.
- Develop and enforce backup and disaster recovery protocols.
- Guide, mentor, and develop a highly capable and globally dispersed 24x7 team of operations engineers.
- Foster a culture of excellence throughout the organization.
- Generate and distribute content to aid our sales team and facilitate large-scale customer engagements.
- Uphold and enhance Information Security standards, maintaining compliance with certifications such as ISO27001 and SOC2 Type 2.
- Manage and exceed the established service level agreements (SLAs) both internally and externally.
- Utilize data to inform capacity planning, design budgets, and manage costs effectively.
- Demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment.
SugarCRM provides a suite of CRM tools for businesses to manage customer relationships, combining sales, marketing, and service data on a single platform. It works by unifying customer information, automating workflows, and offering analytics to guide interactions; products include Sugar Market for marketing automation and Sugar Enterprise for customizable customer-experience apps, all delivered as subscription software with ongoing updates, training, and support. SugarCRM differentiates itself through a unified, data-driven platform that integrates marketing, sales, and service, plus tailored modules that adapt to different business needs and industries. Its goal is to help businesses capture, analyze, and act on customer data to create personalized experiences and long-lasting relationships.
Company Size
501-1,000
Company Stage
Late Stage VC
Total Funding
$139.2M
Headquarters
Cupertino, California
Founded
2004
Simplify's Take
What believers are saying
- Maksim Ovsyannikov's CPO appointment accelerates AI roadmap for revenue intelligence.
- CHT Group adopts SugarCRM to unify global sales and marketing operations.
- Nucleus Research ranks SugarCRM as B2B sales leader serving 4000+ customers.
What critics are saying
- Salesforce's 22% share erodes SugarCRM's 1-2% via AI R&D and ecosystem lock-in.
- HubSpot undercuts SugarCRM subscriptions with 40% cheaper inbound CRM model.
- Zoho CRM floods mid-market with $14/user AI tools causing 20-30% churn.
What makes SugarCRM unique
- SugarAI rebrands to emphasize domain-specific AI for B2B precision selling.
- SugarPredict forecasts deals and predicts churn using company-specific data.
- Integrated GenAI summarizes accounts and automates workflows without external tools.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
401(k) Company Match
401(k) Retirement Plan
Unlimited Paid Time Off
Paid Parental Leave
Employee Referral Bonus
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 1%2 year growth
↑ 1%SugarCRM named a Leader in the Nucleus Research report. Sales Force Automation Technology Value Matrix 2026. SAN FRANCISCO, CALIFORNIA - February 24, 2026 - SugarCRM, provider of the award-winning intelligence-driven sales automation platform, today announced that it has been named a Leader in the Nucleus Research Sales Force Automation (SFA) Technology Value Matrix 2026. This is the sixth consecutive year that Sugar has been recognized as a Leader in Nucleus Research's technology value matrix assessments; in the 2026, 2025, and 2024 standalone SFA reports, as well as in the 2023, 2022, and 2021 CRM Technology Value Matrix reports. The latest recognition underscores the strengths of Sugar Sell, Sugar's flagship SFA solution, and the company's commitment to deliver measurable value and actionable intelligence for sales leaders. Sugar Sell prioritizes guided action over basic pipeline management. Embedded AI and enhanced workflow capabilities help sellers understand what is happening within accounts and identify the actions most likely to retain business and advance deals. Key strengths recognized include Sugar's embedded AI, which operates within real-world seller workflows rather than simply augmenting dashboards. By delivering account insights, next-best-action guidance, meeting preparation support and opportunity recommendations tied directly to execution, information is presented contextually to help sellers move deals forward with greater speed and confidence. In addition, Nucleus analysts underscore a key Sugar differentiator - SugarCRM sales-i, which analyzes ERP order data to uncover account insights, buying patterns, and whitespace opportunities. These insights are surfaced directly within the CRM, enabling sellers to identify cross-sell, upsell, and retention opportunities without relying on separate BI tools or heavy IT involvement. "We're honored to be recognized as a Leader in the Nucleus Research Sales Force Automation Technology Value Matrix once again," said David Roberts, SugarCRM CEO. "We've built a very different type of SFA product - a system of proactive sales guidance that interprets signals from across the business and guides sellers toward the highest-value actions. We call this our 'precision selling platform'." "Sugar Sell is positioned for organizations that require context-driven selling, ERP-informed insights, and AI embedded directly into sales workflows, particularly where account expansion, retention, and complex selling motions are central to revenue growth," said Cameron Marsh, Senior Analyst, Nucleus Research. "As organizations enter 2026 seeking greater revenue predictability and less operational friction, SugarCRM's Precision Selling vision positions the platform as a focused alternative to traditional, fragmented CRM environments. By unifying CRM and ERP data, expanding its intelligence layer, and embedding AI-driven guidance directly into seller workflows, Sugar enables teams to make faster, more informed decisions while reducing the administrative effort that often slows execution." About SugarCRM. SugarCRM software solutions help sales teams reach their highest potential. Designed to cut through complexity, prioritize opportunities, and increase upsell using the resources they already have, SugarCRM is ideal for complex, relationship-driven industries - such as manufacturing, wholesale and distribution - looking to accelerate growth and drive smarter decision-making. Thousands of companies in over 120 countries rely on SugarCRM to engage with clarity, sell with consistency and close with confidence. Headquartered in San Francisco, SugarCRM is backed by Accel-KKR. Media contacts. Lutz Public Relations and Marketing (for SugarCRM) 949.293.1055 Sarita Kincaid Vice President, Corporate Communications, SugarCRM 408.913.2090
SugarCRM recognized as Most Innovative Solution in Manufacturing Supplier Innovation Awards. SAN FRANCISCO, December 09, 2025 - (BUSINESS WIRE) - SugarCRM, provider of the award-winning Precision Selling platform, has been recognized as the Most Innovative Solution for Managing Supplier Relations and Collaboration in the Manufacturing Supplier Innovation Awards. The awards recognize the achievements of outstanding companies and individuals driving progress in manufacturing. These awards shine a spotlight on the organizations making a real impact through innovation, sustainability and cutting-edge solutions. Sugar delivers a purpose-built solution for seller productivity - combining seller experience with revenue intelligence to support repeat selling and long-term account growth. By integrating with ERP and other back-office systems, Sugar unifies product, customer, order and service data to guide reps toward the right actions to win business and strengthen loyalty. For manufacturers and industrial firms, this means simpler management of complex account relationships, distribution channels, large product catalogs, and multi-layered supply chains. With deep ERP integration, teams get a unified view of inventory, orders and communication flows - helping them improve coordination, maintain strong supplier relationships and reliably deliver on customer expectations. "We're proud to be recognized for innovation in this year's Manufacturing Supplier Innovation Awards," said SugarCRM CEO David Roberts. "The manufacturing sector faces increasingly complex supply chains and customer demands. As customer expectations for smart, high-quality products rise, manufacturers need software that surfaces the right information that sales and account managers can act upon to address these demands." About SugarCRM SugarCRM software solutions help sales teams reach their highest potential. Designed to cut through complexity, prioritize opportunities, and increase upsell using the resources they already have, SugarCRM is ideal for complex, relationship-driven industries - such as manufacturing, wholesale and distribution - looking to accelerate growth and drive smarter decision-making. Thousands of companies in over 120 countries rely on SugarCRM to engage with clarity, sell with consistency and close with confidence. Headquartered in San Francisco, SugarCRM is backed by Accel-KKR. For more information about SugarCRM, visit: www.sugarcrm.com. Media Contacts: Erin Lutz Lutz Public Relations and Marketing (for SugarCRM) [email protected] 949.293.1055 Sarita Kincaid Vice President, Corporate Communications, SugarCRM [email protected] 408.913.2090 Leave a reply.
Daily research news online. The global MR industry's daily paper since 2000. SugarCRM hires product leader. In San Francisco, sales automation platform SugarCRM has recently appointed Maksim Ovsyannikov as Chief Product Officer. SugarCRM offers customer intelligence software solutions for sales automation, marketing automation and customer service, and is backed by investor Accel-KKR. Last year it acquired sales-i, provider of a sales revenue intelligence tool. Ovsyannikov (pictured) brings more than 25 years of experience building business productivity solutions across supply chain management, HR, service management, salesforce automation, marketing automation and customer success, including spells at ADP, Saba, Zendesk, Salesforce and Grovo. Most recently he worked as EVP of Product and Design at customer retention software firm Gainsight. SugarCRM says his appointment signals 'a bold new chapter' for its product strategy, 'where AI is taking center stage in shaping the roadmap and supercharging revenue intelligence and seller experience.' CEO David Roberts comments: 'Leading product teams at some of the biggest names in enterprise software, Maksim has built solutions that have transformed sales, HR, marketing, customer success and service. Now, as Chief Product Officer at SugarCRM, he's bringing that perspective to one of the most complex and misunderstood categories in tech: CRM. His proven leadership will accelerate our innovation agenda, giving businesses precision selling to drive the clarity, consistency and confidence needed to grow revenues.' The firm can be found on the web at www.sugarcrm.com. All articles 2006-23 written and edited by Mel Crowther and/or Nick Thomas, 2024- by Nick Thomas, unless otherwise stated.
SugarCRM named a Leader in IDC MarketScape: Worldwide Sales Intelligence 2025 Vendor Assessment. SAN FRANCISCO-(BUSINESS WIRE)-SugarCRM, provider of the award-winning precision selling software, today announced it has been named a Leader in the IDC MarketScape: Worldwide Sales Intelligence 2025 Vendor Assessment (doc #IDC #US53016125 September 2025). The IDC MarketScape evaluated vendors on their ability to help businesses gather, analyze, and leverage data tied to revenue-generating activities. Core capabilities reviewed included: real-time sales guidance, conversational intelligence, deal and opportunity insights, forecasting, predictive analytics, analytics and reporting, automation, and data integration. The IDC MarketScape evaluation comes at a crucial time, when companies and sales professionals desperately need support. Studies show that a decade ago, about 60 percent of salespeople hit their quotas, but today this has dropped to less than 45 percent. Too much selling time is wasted - approaching the wrong prospects, struggling to restart stalled deals, missing signals for churn, and spending hours updating data and systems. Managers spend too much time trying to figure out where reps should focus and which opportunities are real. Sugar solves this with its Precision Selling Platform, where revenue intelligence and seller experience come together to highlight specific actions that drive revenue - with the context on why these recommendations make sense. "We believe being recognized as a Leader in the IDC MarketScape for Worldwide Sales Intelligence is a tremendous honor and a strong validation of our ability to empower sales leaders to take the next best action at any moment to win, retain and expand business. They are armed with the right offer at the right time, every time," said David Roberts, SugarCRM CEO. About IDC MarketScape IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors. About SugarCRM SugarCRM software solutions help sales teams reach their highest potential. Designed to cut through complexity, prioritize opportunities, and increase upsell using the resources they already have, SugarCRM is ideal for complex, relationship-driven industries - such as manufacturing, wholesale and distribution - looking to accelerate growth and drive smarter decision-making. Thousands of companies in over 120 countries rely on SugarCRM to engage with clarity, sell with consistency and close with confidence. Headquartered in San Francisco, SugarCRM is backed by Accel-KKR. For more information about SugarCRM, visit: www.SugarCRM.com. Media Contacts: Erin Lutz Lutz Public Relations and Marketing (for SugarCRM) [email protected] 949.293.1055 Sarita Kincaid Vice President, Corporate Communications, SugarCRM [email protected] 408.913.2090 More News From SugarCRM SAN FRANCISCO-( BUSINESS WIRE )-SugarCRM, provider of the award-winning intelligence-driven sales automation platform, today announced the appointment of Maksim Ovsyannikov as Chief Product Officer to lead SugarCRM's global product strategy, vision and execution. Ovsyannikov brings a proven track record of leadership in guiding product strategy at high-growth Silicon Valley enterprise software firms. His appointment signals a bold new chapter for Sugar's product strategy where artificial intell... DENVER-( BUSINESS WIRE )-SugarCRM, provider of the award-winning intelligence-driven sales automation platform, today announced it has been shortlisted for the 2025 Manufacturing Supplier Innovation Awards, in the category of Most Innovative Solution for Managing Supplier Relations and Collaboration. The awards recognize the achievements of outstanding companies and individuals driving progress in manufacturing. These awards shine a spotlight on the organizations making a real impact through in... DENVER-( BUSINESS WIRE )-CHT Group, a global leader in specialty chemicals for industrial applications, has selected SugarCRM to simplify and unify its global sales and customer account operations. CHT faced challenges in managing growing regulatory requirements, rising energy and material costs, and price pressure from low-cost competitors. CHT set out to standardize its sales and marketing operations to capture and share technical sales knowledge for improved sales efficiency, and deployed Su...
CHT Group, a chemical manufacturer for industrial applications, selected SugarCRM to simplify and unify its global sales and customer account operations.