Full-Time

Bilingual – Senior Customer Service Coordinator

Spanish, Collections

Confirmed live in the last 24 hours

Capital One

Capital One

10,001+ employees

Offers diverse financial products and services

Fintech
Financial Services

Compensation Overview

$49.8kAnnually

Senior

No H1B Sponsorship

Remote in USA

Must have compatible internet access; applicants from California, Hawaii, or U.S. territories are not eligible.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • High school diploma, GED or equivalent certification
  • At least 2 years customer service experience
  • Fluent in Spanish and English
  • Secure home office environment that is free from background noise and distractions
  • Reliable private internet connection that is not supplied via cellular data or hotspot is required
  • A private network that is password protected where you have ownership or line of sight to every device on the network
  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
Responsibilities
  • You’ll advocate for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements.
  • Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers.
  • You will investigate customer concerns, help create and implement process improvements and report trending customer issues.
  • You may support other customer service advocates, who will reach out for help with a customer issue or complaint.

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach focuses on user-friendly solutions, with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. The company generates revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The goal of Capital One is to create a more inclusive banking environment while providing comprehensive support and resources to help customers make informed financial decisions.

Company Stage

IPO

Total Funding

$15.9M

Headquarters

McLean, Virginia

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Capital One's mobile app is a model for secure, user-friendly digital banking.
  • Data sharing with Worldpay enhances payment security and fraud prevention.
  • Partnerships with fintechs like Minna Technologies improve customer experience.

What critics are saying

  • Increased competition in subscription management tools may dilute Capital One's advantage.
  • Over-reliance on partnerships could expose Capital One to technological risks.
  • Departure of key personnel like Joe Rodriguez may affect risk management continuity.

What makes Capital One unique

  • Capital One offers user-friendly banking with no fees or minimums for checking accounts.
  • The company partners with Khan Academy to provide financial literacy education.
  • Capital One is the first major U.S. bank to offer subscription management tools.

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Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program