Operating Manager
$80k/yr+ Performance-based bonus + Quarterly bonuses + 10% profit sharing + Monthly stipend
Mid
San Marcos, CA, USA
In PersonOn-site in San Marcos; relocation required before start and travel up to 60–70% within the county.
Food Service & HospitalityFood & Beverage Operations Management
About the job
Requirements
- Three or more years of experience in restaurant operations or hospitality leadership are required.
- Strong understanding of kitchen operations and food service workflows.
- Knowledge of food safety, sanitation, and health compliance standards.
- Proven leadership and people-management skills.
- Financial awareness, including cost control and operational efficiency.
- Ability to work in a fast-paced, hands-on environment.
- Must relocate before the start date.
- Valid California driver's license and active auto insurance meeting California requirements.
- Reliable personal vehicle for daily work use.
- Successful completion of a background check, including motor vehicle record review.
- Must be able to travel up to 60–70% within the county for in-person visits.
- Successful completion of a Testlify skills assessment.
- Must have a reliable working laptop for the first 21 days of employment until the company-issued laptop is received.
- Must have internet speed of at least 300 Mbps download and 25 Mbps upload.
- Must be proficient in technology, including documentation systems, case management platforms, and communication tools.
- Must be willing to work occasional evenings and weekends as needed.
Responsibilities
- Oversee daily kitchen and front-of-house operations to ensure smooth service and consistency.
- Maintain operational standards aligned with brand expectations.
- Ensure cleanliness, organization, and operational readiness.
- Serve as culinary lead, owning menu execution and food quality standards while setting the tone and leading by example in the kitchen.
- Ensure consistency in food preparation, presentation, and portion control.
- Monitor kitchen workflows to maintain efficiency and quality.
- Lead, coach, and motivate kitchen and front-of-house teams.
- Assist with hiring, onboarding, and training new employees.
- Foster a collaborative, accountable, and growth-oriented team culture.
- Support budgeting, forecasting, and profit-and-loss oversight.
- Monitor food costs, labor, and operational expenses.
- Oversee inventory levels, ordering, and vendor coordination.
- Ensure compliance with food safety, sanitation, and health regulations.
- Maintain a safe, compliant, and organized workplace.
- Address guest concerns promptly and professionally.
- Promote a customer-first environment that drives loyalty and repeat business.
- Represent Olive Branch Eatery as a brand ambassador through food quality, service standards, and guest engagement.
- Partner with leadership to support local marketing initiatives, promotions, and community outreach.
- Drive in-store revenue through menu knowledge, suggestive selling, and guest engagement.
- Train and coach front-of-house teams on upselling techniques, add-ons, and featured items.
- Ensure menu presentation, food execution, and service flow support increased check averages.
- Use guest feedback and sales trends to refine menu features, daily specials, and in-store promotions.
- Create a welcoming, high-energy dining environment that encourages repeat visits and word-of-mouth referrals.
- Optimize menu offerings and descriptions for online ordering platforms to increase conversion and average order value.
- Train staff to promote online ordering, takeout, and catering options to in-store guests.
- Monitor online order performance, guest feedback, and order accuracy to drive repeat business.
- Collaborate with leadership on promotions, limited-time offerings, and featured items for digital channels.
- Build and maintain relationships with local businesses, offices, and community organizations to generate recurring orders.
- Support catering sales through menu execution, pricing awareness, and operational readiness.
- Identify partnership opportunities aligned with brand values and Pacific Health Group initiatives.
- Ensure consistent food quality and service standards for large orders, events, and off-site engagements.
- Support catering programs, special events, and partnerships to increase revenue and brand visibility.
- Leverage guest feedback and sales trends to inform menu features, promotions, and operational improvements.
- Build relationships with local businesses and community partners to grow repeat and referral business.
- Support the opening of future locations and standardization of processes.
- Assist with catering initiatives and partnerships aligned with Pacific Health Group.
Desired Qualifications
- Multi-unit or expansion experience is a plus, but not required.
About the company
Pacific Health Group delivers integrated Medi-Cal care coordination in California, working with 39 health plans to serve over 38,000 members in 44 counties. Its flagship Enhanced Care Management coordinates medical, behavioral, and social services for people with the most complex health needs, supplemented by Community Supports like housing navigation, rent assistance, medically tailored meals, and home modifications. Street Medicine reaches unsheltered individuals, while Community Health Workers provide culturally responsive care navigation and advocacy; additional services include behavioral health support, medical transportation, and a Clubhouse for adults with mental illness. Guided by CalAIM, the organization aims to reduce fragmentation by addressing social determinants of health and managing risk and needs through a unified, whole-person approach.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Carlsbad, California
Founded
2023
Get referred to Pacific Health Group
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Simplify's Take
What believers are saying
- Pacific launched 2026 Transitional Rent, unlocking mandatory managed-care demand immediately.
- August 2026 messaging shows underused Northern California services, leaving substantial growth headroom.
- 39 health-plan partners expand cross-sell opportunities across Medi-Cal counties and member segments.
What critics are saying
- CalAIM rule changes from DHCS in 2026 can slash reimbursement and utilization fast.
- Health Net, L.A. Care, and Partnership can insource care coordination, squeezing Pacific’s contracts.
- A data breach or billing dispute would devastate trust because members receive no-cost sensitive services.
What makes Pacific Health Group unique
- Pacific Health Group’s ECM, Community Supports, and Street Medicine bundle spans 39 health plans.
- Its 2026 Transitional Rent offering fits California’s first mandatory Community Support statewide.
- The company reports serving 38,000 members across 44 counties, giving statewide operational breadth.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Health Savings Account/Flexible Spending Account
- Flexible Work Hours
- Remote Work Options
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Hybrid Work Options