Walgreens

Retail pharmacy chain with health services

Photo Specialist

Checkout & Customer ServicePosted on Nov 3

Full-timeSt. Charles, IL, USA$15 - $19 /hrIn-person

About the Job

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Responsibilities

Provide expert photo services, digital passport photos, customer-service transactions, and online order fulfillment.
Engage customers and patients at the photo counter, offer assistance, identify needs, provide personalized products and services, and resolve concerns and questions.
Model customer-service behaviors and service best practices across the team, including greeting customers, providing proactive support, and following through on customer needs.
Deliver courteous, friendly, accurate, and efficient photo-department service, including digital passport photos and promotion of photo products and services.
Recommend products, services, upgrades, and companion items to meet customer needs and drive sales.
Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash-handling procedures.
Maintain photo-department inventory, supplies, records, and operational readiness; monitor inventory and ensure product availability, with expense, raw material, and supply levels aligned to forecasted three-week customer demand.
Process and fulfill photo, online, and web pickup orders accurately and promptly.
Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
Maintain photo equipment and use store systems and technology to support daily operations, troubleshoot issues, and deliver quality results.
Maintain a clean, organized, safe, and well-merchandised photo department and support overall store appearance and operational standards.
Support merchandising in the photo and nearby departments through display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
Cross-train and develop store team members in photo-department operations and services to maintain coverage and operational continuity when the Photo Specialist is not scheduled.
Follow company policies, asset-protection standards, and applicable regulatory requirements to help maintain a safe, compliant, and secure environment.
Collaborate with team members, maintain respectful working relationships, and complete additional assignments that support business objectives.
Attend training and complete e-learning requested by a manager or assigned by corporate.

Desired Qualifications

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Job Summary
Delivers a distinctive and delightful customer experience by providing expert photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment. Owns the inventory, organization, and operational readiness of the photo department by maintaining supplies, monitoring inventory levels, and ensuring product and service availability to meet customer needs. Promotes photo products and services, assists customers at checkout registers, accurately processes transactions and cash handling activities, supports merchandising initiatives, and collaborates with team members to maintain a clean, safe, and customer focused environment while achieving operational and business goals.

Job Responsibilities
Customer Experience

• Engages customers and patients at the photo counter with warmth and purpose by greeting them, proactively offering assistance, and identifying needs to provide personalized products and services. Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive and seamless experience.

• Models and reinforce customer-obsessed behaviors and service best practices across the team to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and behaviors by consistently greeting customers warmly, assisting through proactive and personalized support, and solving customer needs through resolution and follow-through until satisfied.

Operations

• Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products and services.
• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, while adhering to cash handling procedures.
• Owns the inventory, supplies, organization, and operational readiness of the photo department by monitoring inventory levels, maintaining records, ensuring product availability, and maintaining photo expense, raw material, and supply inventory levels that align with forecasted three-week customer demand.
• Processes and fulfills photo, online, and web pickup orders, ensuring accuracy, timeliness to deliver a seamless customer experience.
• Provides customer support for service offerings, including FedEx, Western Union, and other auxiliary services, while ensuring compliance with applicable policies and procedures.
• Maintains photo equipment and utilizes store systems and technology to support daily operations, troubleshoot issues, and deliver quality results.
• Maintains a clean, organized, safe, and well-merchandised photo department and contributes to overall store appearance and operational standards.
• Supports photo and nearby departments in merchandising execution through display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
• Supports the cross-training and development of store team members on photo department operations and services to ensure adequate coverage and operational continuity during times when the Photo Specialist is not scheduled.
• Follows company policies, asset protection standards, and applicable regulatory requirements to help ensure a safe, compliant, and secure environment.
• Collaborates effectively with team members, maintains respectful working relationships, and completes additional assignments as needed to support business objectives.

Training & Personal Development
• Attends training and completes e-Learnings requested by Manager or assigned by
corporate.

External Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Employment Type

Full-time

Job Function

Retail

Store

07292-ST CHARLES IL

Common Location

2751 E MAIN ST,ST CHARLES,IL,60174-02401-07292-S

Pay Type

Hourly

Start Rate

Max Rate

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size: 10,001+
Company stage: Grant
Total funding: $25M
Headquarters: Deerfield, IL
Founded: 1901

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