B. F. Saul Company

Manages business-class hotels under major brands

Housekeeping Inspector

Janitorial ServicesPosted on Nov 12

Full-timeBoca Raton, FL, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is preferred.
At least one year of housekeeping experience is preferred.
Be detail oriented and able to communicate with all levels within and outside the organization.
Be able to problem-solve with team members and guests.
Be able to manage multiple priorities in a fast-paced environment.
Be able to lift, push, and pull up to 75 pounds regularly throughout the shift, and perform significant bending.

Responsibilities

Supervise, train, and inspect the performance of assigned Room Attendants, Housepersons, and Lobby Attendants, ensuring that procedures meet hotel standards.
Assist as necessary to ensure optimum guest service, and manage assigned staff to achieve financial results, guest satisfaction, and positive team member relations.
Lead the housekeeping team by assigning, inspecting, and recording housekeeping actions throughout the hotel; respond promptly and courteously to guest concerns or requests and focus on service recovery when applicable.
Work alongside staff to train and model guest service standards, and develop and implement housekeeping service programs to increase guest satisfaction.
Conduct routine inspections of housekeeping operations to maintain standards in accordance with company policies and local, state, and federal regulations.
Keep Material Safety Data Sheets current to ensure proper procedures when using chemicals.
Ensure a clean and safe work environment and follow company procedures for guest and team member incidents.
Direct staff performance and take corrective action as needed to hold team members accountable.
Motivate staff by setting goals, providing ongoing feedback, and recognizing team members.
Assist with coaching, development, and required training of department team members, and ensure training records are maintained.
Analyze quality issues, identify training needs, and ensure implementation of improvements.
Use available resources and adhere to company training policies, promoting collaboration and a positive, professional work environment.
Attend daily, weekly, or monthly department and hotel meetings to support communication and planning.
Use expertise to advise on and implement changes to housekeeping operations as needed.
Assist with housekeeping and laundry initiatives and meet hotel-level productivity standards.
Adhere to company Standard Operating Procedures.

Desired Qualifications

Bilingual ability.

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible to supervise, train and inspect the performance of assigned Room Attendants, Housepersons, and Lobby Attendants, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team member relations.

Responsibilities:

Guest Service: Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions in all areas of the hotel. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Achieves goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.
Safety/Risk Management: Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
Associate Management and Development: Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Assist with coaching, and development of all team members. Assist with required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Promotes collaboration and positive, professional work environment.
Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Uses expertise to advise and implement changes to housekeeping operations as needed Assist with housekeeping/laundry initatives and meeting productivity standards at the hotel level. Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.

Required Skills and Experience:

High school diploma or GED preferred.
Minimum 1 year housekeeping experience preferred. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests.
Must be able to manage multiple priorities in a fast-paced environment.
Bi-lingual ability preferred. Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift. Significant bending required.

EEO AA M/F/Vet/Disabled

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

About the Company

B. F. Saul Company

Manages business-class hotels under major brands

The B.F. Saul Company Hospitality Group owns and runs a collection of business-class hotels under well-known brands such as Intercontinental, Marriott, Leading Hotels of the World, Best Western, and Hilton. It operates branded hotels with centralized standards and service, delivering consistent guest experiences and revenue from rooms, events, dining, and recreation. Backed by the parent B.F. Saul Company, a large private real estate and banking firm, it relies on financial stability and brand partnerships to attract business travelers and conferences. Its goal is to provide high-quality, reliable lodging for professionals and events while growing revenue and maintaining financial strength.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Bethesda, MD
Founded: 1892

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