IT Helpdesk Tier 2
$55k - $75k+ 401(k) match
Junior
Bachelor's
Lakewood, NJ, USA
In PersonOn-site workplace; travel to client sites approximately 15% of the time.
IT OperationsIT Service Desk & End User Support
About the job
Requirements
- At least 2 years of IT or help desk experience in a professional environment.
- Experience providing Level 2 desktop support and troubleshooting Windows and macOS endpoints.
- Advanced Microsoft 365 administration experience, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive.
- Hands-on experience configuring and troubleshooting networking components, including DNS, DHCP, VLANs, VPN or remote access, and firewall rules, with hardware such as SonicWall, Meraki, or UniFi.
- Experience administering Azure AD, Active Directory, and Group Policy, plus basic Azure administration covering virtual machines, networking, and resource management.
- Experience participating in IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployments.
- Experience using at least one ITSM or ticketing tool.
- Strong communication skills for providing technical updates directly to clients in a support context.
- Authorized to work in the United States.
- Able to travel to client sites approximately 15% of the time.
- Available for after-hours or on-call support on a rotating schedule.
Responsibilities
- Provide Level 2 help desk support for Windows, macOS, and mobile devices using iOS or Android.
- Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive.
- Configure and troubleshoot networking components, including DNS, DHCP, VLANs, VPNs, and firewall rules, across SonicWall, Meraki, and UniFi hardware.
- Manage endpoints using Intune and Windows Autopilot; assist with Azure administration, including Azure AD, virtual machines, networking, and resource management.
- Configure email security records including SPF, DKIM, and DMARC, and perform hardware and software troubleshooting, patching, and driver updates.
- Use ITSM or ticketing tools to manage support tickets and maintain accurate documentation.
- Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments.
- Participate in occasional after-hours or on-call support and provide client training on IT best practices and security.
- Proactively identify and remediate potential issues while building and maintaining positive client relationships.
Desired Qualifications
- Experience using Windows Autopilot for device provisioning and deployment.
- Experience configuring email authentication and security records, including SPF, DKIM, and DMARC.
- Experience with advanced Microsoft Entra ID (Azure AD) features, including Conditional Access policies.
- PowerShell scripting experience.
- At least one relevant certification: CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100 or MS-101.
About the company
CubX provides secure data management solutions and affordable hardware procurement services, with SOC 2 Type 2 and HIPAA compliance. It serves industries such as healthcare and finance, helping businesses protect data and meet strict regulatory rules without adding complexity. The company works by offering tailored IT solutions that combine compliant data management with cost-effective hardware procurement and technology planning, delivered by a team of IT professionals, software engineers, and support staff. Revenue comes from hardware procurement and technology planning services aimed at implementing enterprise-level technology in a manageable way. CubX’s goal is to give organizations reliable data protection and peace of mind by making secure, compliant IT solutions accessible and affordable for businesses of all sizes.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Carteret, New Jersey
Founded
N/A
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Simplify's Take
What believers are saying
- CubX.com still markets simplified laptop, desktop, monitor, and accessory procurement in 2026.
- Open 2026 procurement hiring suggests active demand from clients needing ongoing hardware refreshes.
- Regulated-industry compliance messaging matches persistent healthcare and finance outsourcing demand.
What critics are saying
- CubX faces direct competition from Datto, Atera, SuperOps, Gradient, and Pulseway.
- The 2026 hiring mix shows low-wage procurement roles, signaling thin margins and operational intensity.
- No public funding, customer, or revenue disclosures make collapse from churn or pricing pressure opaque.
What makes CubX unique
- SOC 2 Type 2 and HIPAA compliance targets regulated buyers like healthcare and finance.
- CubX bundles managed IT services with hardware procurement, simplifying vendor sprawl for clients.
- Its Lakewood, New Jersey MSP positioning emphasizes hands-on vendor management and device lifecycle support.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Match
- Paid Time Off
- Paid Holidays
- Remote Work Options
- Gym Membership
- Professional Development Budget
- Training Programs
- Company Social Events