Program Manager
Loyalty
Confirmed live in the last 24 hours
Xsolla

501-1,000 employees

Game monetization and publishing services
Company Overview
Xsolla stands out in the gaming industry by offering a comprehensive suite of tools that assist game developers at every stage, from funding to monetization, with a focus on simplifying global operations and compliance across over 200 geographies. Their tailored solutions, which include advanced payment systems and robust anti-fraud measures, enable developers to offload financial risks and focus on player engagement, evidenced by their successful partnership with thousands of developers. Moreover, Xsolla's integration with popular game development platforms like Unity, Unreal, and Cocos Creator, demonstrates a commitment to seamless developer experiences and technical adaptability.
Data & Analytics

Company Stage

N/A

Total Funding

$914K

Founded

2005

Headquarters

Los Angeles, California

Growth & Insights
Headcount

6 month growth

19%

1 year growth

34%

2 year growth

65%
Locations
Los Angeles, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Marketing
Business Strategy
Data Analysis
CategoriesNew
Business & Strategy
Product
Requirements
  • Bachelor's degree in marketing, business, or a related field; Master's degree preferred
  • 10+ years of experience in loyalty programs
  • 5+ years of experience in partnership management
  • 5+ years experience as a people manager of a significant team size (~30+)
  • Excellent interpersonal and negotiation skills
Responsibilities
  • Develop a strategic vision for the loyalty program that aligns with the company's business objectives and enhances the overall customer experience
  • Create, implement, and maintain a multi-faceted loyalty program that includes rewards, promotions, and exclusive perks to drive customer retention and brand loyalty
  • Establish and maintain strategic partnerships with loyalty program market leaders to unlock new regions for distribution
  • Manage budgets and financial expectations of the loyalty program
  • Update product vision and strategy quarterly and maintain a product development roadmap on portfolio and program levels
  • Grow existing team and hire new experts a strong team to drive growth and align with the business strategy
  • Collaborate with marketing, product, account, integration, and business development teams to drive the evolution of Xsolla's loyalty program
  • Work closely with data analytics teams to gather insights and refine the program based on customer behavior and preferences
  • Continuously improve cross-domain interactions between domains and products
  • Develop and execute targeted communication strategies to engage and educate customers about the loyalty program
  • Implement personalized communication tactics, including email campaigns, social media initiatives, and in-game messaging, to drive participation and loyalty
  • Regularly analyze key performance indicators (KPIs) to measure the success of the loyalty program
  • Utilize data-driven insights to identify areas for improvement and implement optimization strategies to enhance program effectiveness
  • Identify and establish strategic partnerships to enhance the value proposition of the loyalty program
  • Negotiate and manage relationships with external partners to expand the program's offerings and benefits
  • Align with the Executive team leads to meet market and stakeholder expectations
Desired Qualifications
  • Experience in the gaming industry
  • Team player, fast learner, and highly flexible