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Sutherland

Global BPO providing customer lifecycle management

French Customer Service Advisor

Customer SupportConfirmed live in the last 24 hours
Full-timeCairo, Cairo Governorate, EgyptIn-person

About the Job

Requirements

  • Fresh graduates or college dropouts can apply.
  • Good communication and customer service skills are required.
  • Fluency in English at B2–C1 level is required.
  • A positive attitude and willingness to learn are required.
  • Strong listening and problem-solving skills are required.
  • The ability to work night or overnight shifts is required.

Responsibilities

  • Answer customer questions and provide support.
  • Resolve issues politely and efficiently.
  • Communicate clearly with customers over the phone.
  • Ensure customers feel valued and satisfied.
  • Work with the team to deliver great service.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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