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Accenture

Advises businesses and runs their technology

Field Support Technician Level 1 and Level 2

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeSantiago, Santiago Metropolitan Region, ChileNo salary listed

About the Job

Requirements

  • Ability to work one of the listed schedules: 5x2, 4x4 day, 4x4 night, 4x3, 7x7 day, or 7x7 night.
  • Must reside in the Valparaíso region, including Los Andes, San Felipe, Santa María, or Llay-Llay.
  • Technical-level higher education in IT support, networks, or informatics; or execution engineering in informatics, connectivity and networks, or a related career.
  • At least 3 years of specialized IT support experience, including at least 1 year in a mining or industrial environment.

Responsibilities

  • Perform field technical support activities, including repairs, maintenance, installations, equipment decommissioning, technical assessments of computing equipment, software installation, and user orientation, following operating procedures and client guidelines.
  • Diagnose and resolve incidents involving printing equipment and plotters to maintain operability and service continuity.
  • Record each service interaction in the IT service management system, including actions taken, service times, and final request status.
  • Verify and comply with technical and safety procedures for each intervention.
  • Use, safeguard, and maintain client equipment, tools, materials, and assets correctly to minimize damage, misuse, or loss.
  • Provide professional and collaborative service to end users.
  • Support activities in the data center, data room, and communications room.
  • Perform specialized field technical support according to operating procedures and defined service levels.
  • Diagnose, repair, and maintain network equipment, technology peripherals, and computing equipment in industrial environments.
  • Perform field installations, maintenance, repairs, equipment decommissioning, technical assessments, software installation, and user orientation according to client guidelines.
  • Resolve incidents involving printing equipment and plotters to support operational continuity.
  • Manage requests through the IT service management platform and maintain up-to-date records.
  • Collaborate with support teams and specialists to resolve complex incidents, monitoring the performance and availability of systems and equipment.
  • Install, configure, and maintain technology infrastructure, including networking equipment, servers, operating systems, and applications.
  • Support the monitoring and operation of climate control, power, fire detection and suppression, and access-control systems, tracking the master maintenance plan.
  • Comply with safety regulations and protect facilities and equipment, personally and across assigned crews.

Desired Qualifications

  • Class B driver's license.
  • Knowledge of networking, servers, operating systems, IT service management, and data center infrastructure.

About the Company

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Accenture

Advises businesses and runs their technology

Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.

Company size
10,001+
Company stage
IPO
Headquarters
Dublin, Ireland
Founded
1989

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